Search Results (12)

Sustainability-driven products rely heavily on market success and customer awareness to achieve their intended impact. While knowledge-based enterprises (KBEs) are committed to enhancing the sustainability of their products and services, they often face challenges in building brand equity and raising awareness of what makes their products sustainable, particularly within social media engagement. AI agents transfer social media and enable KBEs to promote sustainable products by enhancing brand equity. However, this requires an effective strategy to enhance brand equity among the new social media generation. This study highlights critical factors identified through a rigorous literature review that influence the enhancement of brand equity in KBEs, with a focus on sustainable development and brand innovation. This research employs a mixed-method approach using VOSviewer and NVivo software. A scientometric review of articles published in the Scopus database and a critical thematic analysis were conducted. Furthermore, Google Trends data were utilized to complement the analysis and propose a set of key factors and future directions. Out of 1552 articles extracted from scientific databases from 1994 until 2024, 33 articles were selected and thoroughly analyzed after a rigorous screening and evaluation process. The review demonstrates that social media enhances brand equity for KBEs by increasing brand awareness, improving their efforts in sustainable development, strengthening brand image, strengthening customer loyalty, and facilitating effective interactions. Moreover, leveraging brand innovation and focusing on sustainable development through social media amplifies these positive impacts, further influencing the brand’s perceived quality. This research uniquely identifies the value of sustainability in the brand equity model and the moderating roles of technological complexity and customer environmental sensitivity in this process. The research offers significant insights for managers of science and technology parks, guiding them to adopt effective social media strategies that create sustainable competitive differentiation and strengthen brand positioning in competitive markets. This study also establishes a strong foundation for future studies focusing on AI-powered tools for brand equity within the digital environment by proposing a set of factors that can be used by researchers to develop an initial model. Full article

Digital transformation has re-engineered tourism marketing and how destination branding competes for tourist attention, yet scholarship offers little systematic quantification of these changes. Drawing on 160 peer-reviewed studies published between 1990 and 2025, we combine grounded-theory thematic synthesis with a random-effect meta-analysis of 60 datasets to trace branding performance across five technological eras (pre-Internet and brochure era: to mid-1990s; Web 1.0: 1995–2004; Web 2.0: 2004–2013; mobile first: 2013–2020; AI-XR: 2020–2025). Results reveal three structural shifts: (i) dialogic engagement replaces one-way promotion, (ii) credibility migrates to user-generated content, and (iii) artificial intelligence–driven personalisation reconfigures relevance, while mobile and virtual reality marketing extend immersion. Meta-analytic estimates show the strongest gains for engagement intentions (g = 0.57), followed by brand awareness (g = 0.46) and image (g = 0.41). Other equity dimensions (attitudes, loyalty, perceived quality) also improved on average, but to a lesser degree. Visual, UGC-rich, and influencer posts on highly interactive platforms consistently outperform brochure-style content, while robustness checks (fail-safe N, funnel symmetry, leave-one-out) confirm stability. We conclude that digital tools amplify, rather than replace, co-creation, credibility, and context. By fusing historical narrative with statistical certainty, the study delivers a data-anchored roadmap for destination marketers, researchers, and policymakers preparing for the AI-mediated decade ahead. Full article

In the context of the rapid digital transformation of the catering industry, the design of ordering interfaces—key hubs of human–computer interaction—has become critical to user service quality and brand competitiveness, especially in terms of usability, visual appeal, and emotional resonance. Based on a human–computer interaction design framework, this study proposes a dual-path optimization model integrating user demand mapping and conflict resolution to synergize explicit need translation with innovative design problem solving. The model employs KE to capture implicit user needs, applies AHP to construct a weighted design element system, and uses QFD to establish a matrix linking user needs with technical attributes. To address contradictions among design elements, TRIZ is introduced to resolve conflicts between functional redundancy and interaction efficiency. Additionally, generative AI tools such as MidJourney are incorporated to accelerate concept generation and improve innovation. Based on user evaluations and controlled experiments, the optimized design demonstrates measurable improvements in task efficiency and visual appeal. Overall, the dual-path approach effectively bridges the gap between vague user needs and concrete design solutions, achieving a balanced integration of functionality, aesthetics, and interactivity. The proposed model overcomes the limitations of experience-driven design by offering a systematic methodology encompassing demand analysis, technological transformation, conflict resolution, and intelligent generation, with practical value for enhancing the user experience of digital service touchpoints in the catering sector. Full article

Improving the export quality of forestry products is crucial for the development of the forestry industry in developing countries. This study focuses on China—the largest developing country and a leading exporter of forestry products—and explores how GVCs influence the export quality of their forestry products, taking into account the unique characteristics of the forestry industry as a resource-based sector. Using China’s trade data from 41 partner countries between 2000 and 2014, the study finds that forward GVC participation significantly enhances the export quality of forestry products, distinguishing this study from the previous research. The diffusion of technology within GVCs is identified as a key influencing factor. This result highlights that, as a resource-based industry, the value chains in the forestry industry are typically buyer-driven, with lead firms in these chains, which possess advanced technologies, often occupying downstream positions related to marketing and brand building. Therefore, when developing countries leverage GVCs to improve the export quality of forestry products, they should not only focus on backward GVC participation but also consider the potential for technology diffusion generated through forward GVC participation. This distinction from other production-driven value chains is one of the key findings of this research. Full article

The transition of global agriculture from yield-driven production to quality-driven systems has gained urgency, where premium pricing strategies offer pathways to enhance farmer incomes and promote sustainable practices. As a critical staple crop, rice exemplifies the challenges of aligning producer standards with consumer preferences to realize market premiums. This study systematically evaluates determinants of consumers’ willingness to pay (WTP) for premium rice, integrating analyses of attribute preferences, cognition perception, and purchasing experience. Utilizing survey data from 1714 consumers across four Chinese cities, we employ principal component analysis to identify key quality dimensions and ordered logit models to quantify their impacts. Hedonic pricing theory informs the estimation of implicit prices for specific attributes. The results reveal that intrinsic characteristics (like nutrition) and extrinsic cues (like the brand), along with consumers’ nutritional awareness, knowledge, and perceptions of quality-price correlation, jointly drive premium WTP. The mean acceptable premium reaches 4.52 yuan/500 g, with nutritional attention enhancements commanding the highest valuation (0.171 yuan/500 g). The findings underscore the necessity of standardized quality grading systems aligned with consumer preferences and targeted interventions to bridge information asymmetries. Policymakers are recommended to improve supply-side quality signaling through enhanced packaging and certification systems while strengthening demand-side nutrition education to facilitate value chain coordination and sustainable, high-quality development in agriculture. Full article

Artificial intelligence (AI) stands out as a transformative force in various sectors, offering both new opportunities and challenges. In tourism and music events, AI has proven to be a powerful tool for improving the attendee experience, personalizing artist recommendations, optimizing event logistics in real time, and enhancing audience interaction through virtual assistants and immersive visual effects, thus highlighting its transformative potential. This study aims to analyze the impact of applying AI to the experience of consumers at music festivals. In particular, the research examines the impact of AI on the quality of information delivered, the extent of consumer engagement with brands at the event, and the level of trust in the technology. A quantitative methodology was used, collecting 400 responses from Portuguese consumers who attended music festivals. The results show that the quality of information and the AI positively influence customer engagement with the brand. Greater customer engagement, in turn, increases the willingness to use AI solutions. Trust in AI is significantly shaped by the quality of the information and the reliability of the system, which further promotes electronic word-of-mouth (eWOM) and the willingness to adopt AI. In addition, eWOM plays a key role in encouraging the use of AI technologies. Finally, memorable tourist experiences positively influence the willingness to adopt AI, underlining the importance of experiential factors in promoting adoption. These results highlight the interconnected roles of information quality, trust, involvement, and user experiences in shaping attitudes toward artificial intelligence applications. This study expands the literature by analyzing how AI-driven information quality influences consumer trust and engagement, thus emphasizing the need to optimize these factors for better festival strategies. It highlights the link between trust and positive eWOM, showing that trust based on high-quality information enhances the festival’s reputation and attracts participants. A key contribution is its exploration of how trust and eWOM influence AI adoption at future festivals, which offers insights to boost credibility and acceptance. Lastly, it provides strategic guidelines that improve attendee experience and festival management. Full article

Driven by the increasing awareness of environmental protection and the demand for personalized fashion, China’s second-hand clothing market is developing rapidly. Chinese consumers have begun to accept second-hand clothing, and online platforms such as Xianyu and Zhier have promoted the widespread trading of second-hand clothing. This study explored the key factors influencing customer satisfaction in China’s sustainable second-hand clothing market. Using a mixed research approach, factors such as pricing strategy, product quality, brand image, customer service, market environment and promotions were identified. The conclusion of grounded theory is that price, product quality, brand reputation, customer service quality, economic environment and platform promotions have a strong impact on customer satisfaction. The Kano model highlights the sensitivity of customer service quality, economic environment and promotions in improving satisfaction. Price is crucial, confirming the price sensitivity of customers. Brand reputation and product quality significantly increase satisfaction. Customer satisfaction significantly affects the amount of sustainable recycling. This study improves the theoretical framework and research hypotheses, provides valuable insights for future research and practical applications and contributes to the sustainable development of the second-hand clothing market. Full article

To achieve user retention through multifactor synergy, Internet enterprises must reduce costs and increase efficiency and sustainable development. In response to the dilemma that Internet companies are experiencing increasingly high user acquisition costs and serious user churn, this paper investigates a sample of 46,695 user reviews of nine product series from Xiaomi Ecological Chain. Case studies and qualitative comparative analysis are used to explore the influence mechanisms of quality of experience, brand trust, and brand attachment on users’ retention intentions. Our findings are as follows. (1) Brand attachment alone is not necessary for high user retention intention, but user perception, cognition, and brand trust are necessary. (2) Quality of experience positively impacts brand trust, attachment, and user retention intention. Therefore, improving user perception and cognition is critical in generating high user retention intention. (3) Five configuration paths can achieve high user retention intention, while three configuration paths lead to low user retention intention, and there is an asymmetric relationship between these paths. Among them, the role of quality of experience-driven configuration paths in generating user retention intention is the most prominent. (4) User perception and cognition can substitute with brand trust and attachment in the substitution relationship between configuration paths. Our findings have important theoretical and practical implications for revealing the realization paths of high user retention intention in Internet companies and provide a new perspective for future research. Full article

Blockchain technology has brought about profound revolutions in supply chain management. Notably, in the agricultural sector, blockchain-based traceability has become an essential tool to maintain the safety and quality of farm commodities. However, the implementation of blockchain technology in agricultural traceability is not prevalent. In this paper, mathematical modeling and simulation methods were used to investigate the decision making regarding the adoption of blockchain traceability in agriculture, which comprises producers, processors, and governments. This paper provides further analysis of the optimal blockchain-based traceability strategies of the members of the agricultural product supply chain in different scenarios. The results reveal the following: (1) Producers and processors should manage the traceability costs for adopting blockchains to improve their brand image and gain more benefits. (2) The government should encourage supply chain agents to participate in traceability by establishing an effective reward-and-punishment mechanism. In addition, the research will help agricultural supply chain agents to design strategies to implement traceability in agriculture and create a transparent and efficient data-driven agricultural products supply chain. Furthermore, these findings provide guidance to policymakers to develop policies to accelerate the implementation of blockchain-based traceability systems to guarantee fraud-free and sustainable agricultural supply chains. Full article

This paper develops a system dynamics framework for the closed-loop agri-food brand supply chain (AFBSC) with multiple small farmer suppliers and one core brand manufacturer, and investigates the influences of various factors including brand effort, quality elasticity, price elasticity, revenue sharing, and the number of suppliers on the system behavior. The results show: (i) food quality is determined by all farmer suppliers, who might choose hitchhiking with the prisoner’s dilemma game in a decentralized decision-making mode; (ii) brand effort to improve brand value for food quality is mainly made by the core brand manufacturer, who presents a goal-seeking system dynamics (SD) manner with oscillation behavior around the expected quality of consumers; (iii) whether farmer suppliers or brand manufacturers, the centralized decision-making mode is more useful for them to increase revenue than the decentralized one; furthermore, the shared centralized decision-making mode is most useful for them to obtain more revenue, and the brand manufacturer is still the biggest beneficiary. Full article

Digital tools and marketing have been widely adopted in various industries throughout the world. These tools have enabled companies to obtain real-time customer insights and create and communicate value to customers more effectively. This study aims at understanding the principles and practices of sustainable digital marketing in the Malaysian property development industry by investigating the extent to which digital marketing has been adopted, the impediments to its adoption, and the strategies to improve digital capabilities for the local context. Digital marketing theories, practices, and models from other industries are adopted and applied to the local property development industry to lay the foundation for making it smart and sustainable. This paper proposes a marketing technology acceptance model (MTAM) for digital marketing strategy and capability development. The key factors used in the model are ease of use, perceived usefulness, perceived cost, higher return, efficiency, digital service quality, digital information quality, digital system quality, attitude towards use, and actual use. The model and hypothetical relationships of critical factors are tested using structural modeling, reliability, and validity techniques using a sample of 279 Malaysian property development sector representatives. A quantitative approach is adopted, using an online questionnaire tool to investigate the behavior of respondents on the current digital marketing practices and capabilities of Malaysian property development companies. The results show that the sample property development companies are driven by the benefit of easily obtaining real-time customer information for creating and communicating value to customers more effectively through the company brand. Further strategies, such as creating real-time interactions, creating key performance indicators to measure digital marketing, personalization, and encouraging innovation in digital marketing are most preferred by local professionals. An adoption framework is provided based on the reviewed models and results of the current study to help transform the Malaysian property development sector into a smart and sustainable property development sector by facilitating the adoption of digital technologies. The results, based on real-time data and pertinent strategies for improvement of the local property sector, are expected to pave the way for inducing sustainable digital marketing trends, enhancing capabilities, and uplifting the state of the property development sector in developing countries. Full article

With the rapid popularization of mobile Internet technology and smart terminal equipment in recent years, the volume and usage of dockless bikesharing (hereafter referred to as bikesharing), which is green, environmentally friendly and convenient, have grown rapidly, making it one of the China’s “new four major inventions.” The development of the bikesharing in China consists of a pre-sharing era and a post-sharing era. In the pre-sharing era, capital-driven vicious market competition and lack of precise control have led to the abuse of urban space. Since the post-sharing era, the industry structure has returned to rationality, and many participants have been forced out of the market. The bikesharing has formed an oligopoly market consisting of head players such as Hellobike, Mobike, and Ofo. Therefore, how to improve the level of refined operations, promote sustainable development, improve cyclist satisfaction, and contribute to China’s strength in transportation have become urgent problems for bikesharing companies and traffic management departments. From the perspective of the cyclist experience, the brand choice of the bikesharing is taken as the research object. An online revealed preference survey is used to collect data on cyclists’ socio-economic attributes and subjective evaluations on the bikesharing. The conditional Logit model is used to explore the important factors that influence cyclists on the choice of bikesharing brands. Research results include: (1) age, occupation type, after-tax monthly income of the faculty group, riding comfort, rent, picking up/returning convenience, word of mouth, and volume have a significant impact on cyclists’ bikesharing brand choices; (2) gender, educational background, monthly living expenses of the student group, appearance, deposit, deposit returning speed, rate of broken bikes, ease of use of software, and rent discount have no significant impact on cyclists’ bikesharing brand choices. The research results are of great significance for improving the service quality of bikesharing companies and promoting the healthy development of the shared economy in China. Based on the results of the study, policy recommendations are made on the improvement for riding comfort, human-centered design, and word of mouth, and the construction of shared facilities. Full article