Search Results (154)

Reducing energy consumption and improving energy efficiency are essential objectives in the productive sector to ensure economic growth and reduce emissions. However, some energy management models do not include tools such as the balanced scorecard (BSC) and energy-based key performance indicators (KPIs). These tools help organisations make decisions and support continuous improvement actions. To address this gap, this study developed a methodology to facilitate the implementation of an Energy Management System. Specifically, this system evaluates the energy performance of processes within the abrasives industry, using KPIs based on energy efficiency. The proposed model, based on the Deming Cycle (PDCA, Plan-Do-Check-Act), consists of three stages: first, profiling and planning; second, implementation and maintenance; and third, surveillance. To support these stages, the main KPIs of energy typology were determined using AHP. Following this, the KPIs were prioritised based on energy efficiency. The results indicate that the company’s highest priority is meeting international goals, followed by reducing production costs and avoiding energy-related penalties. The energy baseline developed through regression analysis yielded a coefficient of 0.7794 and a specific consumption of 0.0345 kWh per manufactured piece for electricity alone, which increases by 107.25% when all energy sources used in the process are included. Within this context, the key indicators for monitoring energy efficiency strategies were established, demonstrating that model-assisted energy management not only supports the identification of improvement opportunities and internal control of production parameters but also provides a robust framework for evaluating, measuring, reporting, and improving energy efficiency targets. Full article

The increasing demand for halal-certified food has intensified the need for micro, small, and medium enterprises (MSMEs) to adopt performance frameworks that capture both operational efficiency and halal compliance. Although previous studies have applied Balanced Scorecard (BSC) to evaluate supply chain (SC) performance, the incorporation of halal compliance into this framework has not been examined, especially in the context of MSMEs. In this study, we developed and tested a BSC-based framework that embeds halal principles to assess SC performance. The research involved 130 MSMEs and 130 consumers engaged in the fried chicken sector in Indonesia. An exploratory mixed-methods design was applied, combining qualitative interviews with quantitative analysis using Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM). The findings revealed customer perspective (CP) as the strongest driver in SC performance (β = 0.496, p < 0.001), whereas financial, business process, and growth perspectives demonstrated comparatively weaker or statistically insignificant effects. Furthermore, the findings underscore that consumer trust and halal adherence represent strategic assets for MSMEs, enabling stronger competitiveness and sustainable operations. By incorporating halal compliance with performance measurement theory, this study provides novel insights and practical guidelines for MSMEs and policymakers to strengthen halal food supply chains in emerging markets. Full article

The Australian built environment is pivotal to achieving national net-zero targets, yet progress remains slow due to fragmented policy frameworks, low retrofit adoption, and uneven integration of emerging technologies. Despite these challenges, little research has applied a foresight perspective that both defines reproducible scenario thresholds and provides semi-quantitative comparisons tailored to Australia. This study integrates strategic foresight with international benchmarking to develop four scenarios for 2050: Business as Usual, Accelerated Sustainability, Technological Transformation, and Climate Resilience. Each scenario is underpinned by measurable thresholds for renovation rates, electrification, digital penetration, and low-carbon material uptake, and is evaluated through a scorecard spanning five outcome domains, with sensitivity and stress testing of high-leverage parameters. Findings indicate that an Accelerated Sustainability pathway, driven by deep retrofits of ≥3% annually, whole-life carbon policies, and renewable penetration of at least 70%, delivers the strongest combined performance across emissions reduction, liveability, and resilience. Technological Transformation offers adaptability and service quality but raises concerns over equity and cyber-dependence, while Climate Resilience maximises adaptation capacity yet risks under-delivering on mitigation. The study contributes a reproducible framework and transparent assumptions table to inform policy and industry road mapping, suggesting that a policy-led pathway coupling retrofits, electrification, and digital enablement provides the most balanced route towards a net zero and climate-resilient built environment by 2050. Full article

Problem: Amid digital disruption and the cross-fertilization of RBV, DCV, and KBV, strategic management knowledge has grown fragmented with blurred boundaries. Conventional mapping (citation/co-word, LDA) lacks semantic and temporal resolution, obscuring overlaps, divergences, and turning points and hindering links to actionable indicators (e.g., the Balanced Scorecard). Hence, an integrated, semantically faithful, time-stamped map is needed to bridge research and operational metrics. Gap: Prior maps rely on citation/co-word signals, miss textual meaning, and treat RBV/DCV/KBV in isolation—lacking a theory-aligned, time-stamped, manager-oriented synthesis. Objectives: This study aims to (1) reveal how RBV, DCV, and KBV evolve and interrelate over time; (2) produce an integrated, semantically grounded map; and (3) translate selected themes into actionable managerial indicators. Method: We analyzed 25,907 WoS articles (1980–2025) with BERTopic (Sentence-BERT + UMAP + HDBSCAN + c-TF-IDF). We used an RBV/DCV/KBV lexicon to guide retrieval/interpretation (not to constrain modeling). We discovered 230 topics, retained 33 via coherence (C_V), and benchmarked them against LDA. Key findings: A concise set of 33 high-quality themes with a higher C_V than LDA on this corpus was established. A Fish-Scale view (overlapping subfields across economics, management, sociology) that clarifies RBV–DCV–KBV intersections was achieved. Era-sliced prevalence shows how themes emerge and recombine over 1980–2025. Selected themes mapped to Balanced Scorecard (BSC) indicators linking capabilities → processes → customer outcomes → financial results. Contribution: A clear, time-aware synthesis of RBV–DCV–KBV and a scalable, reproducible pipeline for structuring fragmented theory landscapes are presented in this study—bridging scholarly integration with managerial application via BSC mapping. Full article

This study examines how performance measurement frameworks, including the Balanced Scorecard (BSC), Key Performance Indicators (KPIs), Strategic Performance Management (SPM), Monitoring and Evaluation (M&E), and the European Public Sector Award (EPSA), have been discussed and applied in public education. The research problem addressed is the challenge of understanding the impact and integration of these frameworks in educational management. To address this problem, we conducted a bibliometric analysis of 2626 academic publications from 2020 to 2025 (WOS), mapping the literature quantitatively and qualitatively. Three major themes emerged from a network of keyword co-occurrences: (1) performance measurement frameworks and methods, (2) technical/engineering performance indicators, and (3) strategic management and organizational performance in education. The findings indicate that the successful implementation of performance measurements in education requires the selection of relevant and balanced indicators and the promotion of an organizational culture of continuous improvement. These insights highlight prevailing trends (such as the prominence of the BSC and the widespread use of KPIs) and provide lessons from international practice to guide decision-makers to improve education. Highlighting the link between the theoretical definition of indicators and their practical application provides policymakers and educational managers with an overview of research in the field of performance management in public education. Full article

This study investigates how management accounting systems (MASs), specifically the balanced scorecard (BSC) and activity-based costing (ABC), foster organizational ambidexterity (OA) and, in turn, enhance firm performance. Drawing on the resource-based view, theory of constraints, and the ambidexterity literature, this research explores whether BSC and ABC act as enablers of the exploration–exploitation balance necessary for long-term competitiveness. A quantitative survey design was employed, targeting large- and medium-sized organizations in Saudi Arabia. Data from 186 valid responses were analyzed using structural equation modeling (SEM) to test the proposed relationships. The results provide robust empirical evidence that both BSC and ABC significantly contribute to OA. While BSC indirectly enhances organizational performance through OA, ABC exerts a direct positive effect on performance. Furthermore, higher levels of OA were found to significantly improve business outcomes, confirming its role as a critical mediator of strategic and operational success. The study makes three key contributions: First, it validates the role of MASs in building ambidextrous capabilities that enable firms to balance efficiency with innovation. Second, it demonstrates the complementary effects of BSC and ABC in driving superior organizational performance. Third, it highlights the strategic value of MASs in aligning organizational practices with sustainable development goals, thereby reconciling short-term profitability with long-term growth. Full article

This paper presents ALMODES, a discrete-time modeling approach for social systems that uses matrix algebra and directed graphs. The method bridges the gap between static network analysis and continuous System Dynamics, offering a transparent framework that reduces data requirements. The method enables clear causal mapping, rapid simulation, straightforward sensitivity analysis, and natural hybridization with agent-based or discrete-event models. Two case studies illustrate its utility for sustainable-development strategy: in an urban public-health setting, modernization and sanitation policies drive sustained declines in disease despite growth, whereas reversing the population-to-modernization link triggers a morbidity rebound that can be prevented by strengthening the modernization-to-sanitation pathway; in a high-tech services Balanced Scorecard model, a baseline backlog spike depresses customer satisfaction, aggressive hiring shortens the spike but erodes income, and coordinated boosts to training and incentives (about twelve percent productivity gain) remove the backlog early, stabilize customers, and improve income, highlighting human-capital policy as a robust lever. ALMODES thus supports pragmatic policy design under limited, expert-elicited parameters. Future research will address uncertainty quantification, time-varying structures and shocks, automated calibration and empirical validation at scale, optimization and control design, richer integration with hybrid simulation, participatory interfaces for stakeholders, and standardized benchmarks across domains. Full article

This study investigates how Environmental, Social, and Governance (ESG) principles can be effectively integrated into the Balanced Scorecard (BSc) framework within local government organizations (LGOs) to enhance strategic planning and sustainability performance. Addressing a gap in the literature on ESG–BSc integration in the public sector, particularly in the Greek context, the study employs a dual-method approach. First, a bibliometric analysis of 3053 academic publications (1993–2025) was conducted using Scopus data to assess the evolution and thematic focus of ESG and BSc research. Second, a structured questionnaire—comprising both closed- and open-ended questions—was administered to 17 administrative staff members of a Greek LGO in 2024. This expert sample provided insights into strategic planning practices, ESG awareness, and performance management barriers. The findings reveal low levels of ESG–BSc application, a limited strategic capacity, and institutional resistance. In response, the study proposes a novel, context-sensitive ESG-integrated BSc model tailored for small municipalities, emphasizing stakeholder participation, operational simplicity, and the alignment with national sustainability policies. The model serves as a practical tool to support public sector performance measurement, bridging the gap between sustainability goals and local governance strategy. Full article

Background: Street food vending provides vital employment and nutrition in low- and middle-income countries (LMICs), but poor health and safety compliance pose significant public health and business risks. Despite growing policy recognition, the link between hygiene practices and vendor performance remains underexplored. Objective: This integrative review examines the influence of health and safety practices on the business performance of informal street food vendors, with a particular focus on both global and South African contexts. Methods: A total of 76 studies published between 2015 and 2025 were retrieved between June 2024 and May 2025 and analyzed using an integrative review methodology. Sources were identified through five major academic databases and grey literature repositories. Thematic synthesis followed PRISMA logic and was guided by the Health Belief Model (HBM) and Balanced Scorecard (BSC) frameworks. Results: There was a marked increase in publications post-2019, peaking in 2023. Sub-Saharan Africa accounted for the majority of studies, with South Africa (28%) and Ghana (14%) most represented. Among the 76 included studies, the most common designs were quantitative (38%), followed by qualitative (20%), case studies (14%), and mixed-methods (11%), reflecting a predominantly empirical and field-based evidence base. Thematic analysis showed that 26% of studies focused on food safety knowledge and practices, 14% focused on infrastructure gaps, and 13% focused on policy and regulatory challenges. Of the 76 studies included, 73% reported a positive relationship between hygiene compliance and improved business performance (such as customer trust, revenue, and operational resilience), based on vote-counting across qualitatively synthesized results and business outcomes. The review identifies a conceptual synergy between the HBM’s cues to action and the BSC’s customer dimension, highlighting how hygiene compliance simultaneously influences vendor behaviour and consumer trust. Conceptual saturation was observed in themes related to hygiene protocols, consumer trust indicators, and regulatory barriers. Conclusions: Health and safety practices function not only as compliance imperatives but also as strategic assets in the informal food economy. However, widespread adoption is impeded by structural barriers including limited infrastructure, education gaps, and uneven regulatory enforcement. The findings call for context-sensitive policy interventions and public health models that align with vendor realities and support sustainable, safe, and competitive informal food systems. Full article

The management of transfer pricing operations is considered from the perspective of modeling financial and accounting processes for various organizations, using agricultural enterprises as an example. It is demonstrated that the execution of transfer pricing operations between related parties—which may function as responsibility centers within an organizational holding structure—serves as a managerial lever influencing the financial income and expenses of individual business units. It is revealed that the developed model of managerial accounting for transfer pricing operations, grounded in tax compliance and the balancing of stakeholder interests, is based on two key aspects: first, to ensure the balanced development of the company’s business units, a list of key performance indicators (KPIs) is developed and integrated into a balanced scorecard (BSC), promoting the sustainable and stable operation and growth of the company; second, with access to this list of KPIs, the manager of each business unit can exert indirect influence over a segment of the final product’s value chain by selecting transfer prices that adhere to the arm’s length principle. The practical application of the proposed model is illustrated using previously formed economic operations from the research base. Full article

Introduction. Road safety issues occupy scientists around the world. This study is aimed at creating a comprehensive digital model that will become a tool for developing recommendations for improving road safety in the regions of the Russian Federation. Methods. The assessment of the current state of road safety in the regions of Russia was carried out by means of rating. The object of the study was studied using econometric models, machine learning models, and system dynamics; sensitivity analysis and a balanced scorecard were used. Results. The regions of Russia were divided into three groups according to the level of safety. The econometric model and machine learning model made it possible to assess the influence of independent variables on dependent variables. The identified interrelations formed the basis of a system dynamics model. It was concluded that it is possible to extrapolate the results to groups of regions. For each group of regions, recommendations are given on the formation of a strategy for improving road safety. Conclusions. The practical significance of the study lies in the creation of a tool for the formation of recommendations for the creation of a strategy for improving road safety in the regions of the Russian Federation. Full article

The assessment of company performance requires a holistic approach, encompassing both financial and non-financial metrics. Accordingly, we develop a comprehensive airline performance evaluation model utilizing the Balanced Scorecard (BSC)-based multi-criteria decision-making (MCDM) framework. Based on contingency theory, we use 30 Key Performance Indicators (KPIs) derived from the literature and develop a novel performance model by combining the BSC framework with the Method based on the Removal Effects of Criteria (MEREC) for KPI weighting and the Combined Compromise Solution (CoCoSo) for ranking. The focus on Turkish Airlines, serving as a comparative benchmark, over the period 2020–2023 reveals that while financial KPIs hold the greatest weight, non-financial KPIs have the most significant impact on performance. The lowest performance is recorded in 2020, most probably attributable to the COVID-19 pandemic, followed by a remarkable recovery in 2021. We offer a methodological contribution for managers, decision-makers, and scholars—an objective, data-driven tool to assess airline performance. Furthermore, we furnish policymakers with tangible data for more effective industrial incentives and convenient regulatory strategies. In contrast to most of the literature emphasizing financial indicators and subjective weighting approaches that might yield biased rankings, we suggest a novel integrated performance evaluation model tailored for the airline industry. Full article

This paper tackles the logistics dilemma of how to meet customer expectations while at the same time respecting the internal processes and financial interests of the company and ensuring long-term sustainability. In this paper, integrated Quality Function Deployment (QFD) and Balanced Scorecard (BSC) techniques developed a method for the structured planning of logistics strategies. BSC, combined with QFD, gives the opportunity not only to “translate” the voice of the customer but also to focus on the company’s interests from four perspectives. For example, for products, we evaluated the interactions between different expectations, and the focus was on the disputes that arise during the expectations. The result of this paper is that Extended QFD provides a new method to formulate the various requirements. This method is suitable for creating a sustainable logistics strategy. Full article

Sustainability has become one of the main drivers of organizational performance. This study investigates the integration of sustainability with the balanced scorecard (BSC) as a framework for translating environmental management strategy into organizational performance. This review also seeks to map sustainability balanced scorecard (SBSC) research, clarifying its current role and identifying gaps and opportunities for future research. To achieve this, we sourced and reviewed 247 publications from the Web of Science index, corresponding to 129 scientific journals and 57 conference proceedings. Our analysis included content analysis and bibliometric analysis performed using the R packages Bibliometrix (version: 4.3.5), Biblioshiny, and CiteSpace (6.3.R1 Basic). The findings revealed that the SBSC enhances organizational capacity to align sustainability with strategic objectives, although significant implementation barriers remain, such as the selection of appropriate sustainability indicators and organizational resistance. This study contributes to advancing the theoretical and practical understanding of the SBSC while offering pathways for future research and application across sectors. Full article

The advancement of sustainable economic development has become a strategic imperative for enterprises aiming to combine financial development with environmental and social responsibility. In this regard, strategic enterprise management (SEM) has a critical role in incorporating the aspects of sustainability into decision making. The present paper suggests a multicriteria decision-making framework that utilizes fuzzy TOPSIS in assessing and ranking sustainability integration aspects in organizations. By considering the intrinsic vagueness of sustainability analysis, the fuzzy TOPSIS model enables the systematic analysis of environmental, social, and governance (ESG) factors by companies for ensuring their alignment to corporate strategic goals. A case study of a major international airport in Greece demonstrates how the proposed methodology assists strategic choice making, balancing economic viability and sustainable value creation. The results show primary trade-offs among human capital investment, environmental footprint reduction, and stakeholder communication, demonstrating how companies can enhance long-term resilience and competitiveness. This research adds to the existing literature by giving an integrated strategic enterprise management framework with the use of decision support instruments to foster sustainability-oriented corporate governance and strategic efficacy. The suggested model is flexible and can be applied in any industry, hence being a benchmark for sustainable business practice. This paper contributes to the literature by integrating fuzzy TOPSIS with balanced scorecard in the context of airport strategic sustainability management, offering both methodological advancement and empirical insights for transport and supply chain enterprises. Full article