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Volume 8
Issue 3
10.3390/healthcare8030228
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Article

Development of a Remote Psychological First Aid Protocol for Healthcare Workers Following the COVID-19 Pandemic in a University Teaching Hospital, Malaysia

by
Ahmad Hatim Sulaiman
1,*,
Zuraida Ahmad Sabki
1,
Mohd Johari Jaafa
2,
Benedict Francis
3,
Khairul Arif Razali
3,
Aliaa Juares Rizal
1,
Nor Hazwani Mokhtar
3,
Johan Arif Juhari
1,
Suhaila Zainal
2 and
Chong Guan Ng
1
1
Department of Psychological Medicine, Faculty of Medicine, University of Malaya, Kuala Lumpur 50603, Malaysia
2
Psychology and Counselling Management Unit, University Malaya Medical Centre, Kuala Lumpur 59100, Malaysia
3
Department of Psychological Medicine, University Malaya Medical Centre, Kuala Lumpur 59100, Malaysia
*
Author to whom correspondence should be addressed.
Healthcare 2020, 8(3), 228; https://doi.org/10.3390/healthcare8030228
Submission received: 3 June 2020 / Revised: 17 July 2020 / Accepted: 21 July 2020 / Published: 24 July 2020
(This article belongs to the Special Issue COVID-19 Pandemic: Challenges Facing the Health System)
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Abstract

The purpose of this article is to discuss the importance of addressing the psychological impact of coronavirus disease 2019 (COVID-19) on healthcare workers (HCWs) who are frontliners directly involved in mitigating the spread of the disease. This paper focuses on the utilization of a clinical practice protocol for identifying HCWs who are COVID-19-positive or under investigation and surveillance for suspected infection, in a tertiary, university teaching hospital of Malaysia. The protocol for Psychological First Aid (PFA), which is applied remotely via a mobile application and phone calls, outlines the work process in stages, with expected immediate, intermediate, and long-term goals within a “Specific, Measurable, Attainable, Relevant, and Realistic Timeframe” (SMART). This protocol is developed to provide a guideline for psychological crisis interventions that promote safety, calm, and hope in HCWs, allowing them to return to psychological functioning without being stigmatized. The unprecedented remote PFA protocol may serve as a platform for further research on the application of a goal-directed approach in a healthcare organization.
Keywords: COVID-19; psychological crisis intervention; remote Psychological First Aid; healthcare workers; SMART COVID-19; psychological crisis intervention; remote Psychological First Aid; healthcare workers; SMART

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MDPI and ACS Style

Sulaiman, A.H.; Ahmad Sabki, Z.; Jaafa, M.J.; Francis, B.; Razali, K.A.; Juares Rizal, A.; Mokhtar, N.H.; Juhari, J.A.; Zainal, S.; Ng, C.G. Development of a Remote Psychological First Aid Protocol for Healthcare Workers Following the COVID-19 Pandemic in a University Teaching Hospital, Malaysia. Healthcare 2020, 8, 228. https://doi.org/10.3390/healthcare8030228

AMA Style

Sulaiman AH, Ahmad Sabki Z, Jaafa MJ, Francis B, Razali KA, Juares Rizal A, Mokhtar NH, Juhari JA, Zainal S, Ng CG. Development of a Remote Psychological First Aid Protocol for Healthcare Workers Following the COVID-19 Pandemic in a University Teaching Hospital, Malaysia. Healthcare. 2020; 8(3):228. https://doi.org/10.3390/healthcare8030228

Chicago/Turabian Style

Sulaiman, Ahmad Hatim, Zuraida Ahmad Sabki, Mohd Johari Jaafa, Benedict Francis, Khairul Arif Razali, Aliaa Juares Rizal, Nor Hazwani Mokhtar, Johan Arif Juhari, Suhaila Zainal, and Chong Guan Ng. 2020. "Development of a Remote Psychological First Aid Protocol for Healthcare Workers Following the COVID-19 Pandemic in a University Teaching Hospital, Malaysia" Healthcare 8, no. 3: 228. https://doi.org/10.3390/healthcare8030228

APA Style

Sulaiman, A. H., Ahmad Sabki, Z., Jaafa, M. J., Francis, B., Razali, K. A., Juares Rizal, A., Mokhtar, N. H., Juhari, J. A., Zainal, S., & Ng, C. G. (2020). Development of a Remote Psychological First Aid Protocol for Healthcare Workers Following the COVID-19 Pandemic in a University Teaching Hospital, Malaysia. Healthcare, 8(3), 228. https://doi.org/10.3390/healthcare8030228

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