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J. Open Innov. Technol. Mark. Complex. 2018, 4(3), 29; https://doi.org/10.3390/joitmc4030029

Motivators of MBWA and Communicational Factors behind Them: A Case Study on a Korean Shipyard

1
Design Department, SmartPay Leasing, Oakland, CA 94619, USA
2
Division of Data Analysis, Korea Institute of Science and Technology Information, Seoul 02456, Korea
*
Author to whom correspondence should be addressed.
Received: 31 May 2018 / Revised: 8 July 2018 / Accepted: 23 July 2018 / Published: 26 July 2018
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Abstract

This study was conducted with a team of senior managers at a Korean shipyard in an effort to elicit particular motivators for implementing management by walking around (MBWA). To identify the key motivators and communication issues associated with them, a theoretical framework was produced based on the key tensions of social psychology of communication and upward communication as well as modern organizational theories. For this qualitative research analysis, 12 semi-structured interviews were conducted face-to-face with the executives; the data were then supplemented by five field observations during MBWAs at the shipyard. Coding frame was used to organize modal salient themes for thematic analysis. The organizational and individual motivators identified were then analyzed in-depth to elicit communicational factors underlying these motivators. While identifying 10 salient motivators as organizing themes, the research concludes that MBWA is a contingent management strategy intended to promote upward communication within organizations. View Full-Text
Keywords: MBWA; upward communication; superior–subordinate communication; organizational communication; social psychology of communication MBWA; upward communication; superior–subordinate communication; organizational communication; social psychology of communication
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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).
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Kwon, A.; Park, H.; Hahn, H.; Lee, I.; Kwon, T. Motivators of MBWA and Communicational Factors behind Them: A Case Study on a Korean Shipyard. J. Open Innov. Technol. Mark. Complex. 2018, 4, 29.

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J. Open Innov. Technol. Mark. Complex. EISSN 2199-8531 Published by MDPI AG, Basel, Switzerland RSS E-Mail Table of Contents Alert
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