Next Article in Journal
Characterization of RAN Translation and Antisense Transcription in Primary Cell Cultures of Patients with Myotonic Dystrophy Type 1
Next Article in Special Issue
Applications of Wearable Technology in a Real-Life Setting in People with Knee Osteoarthritis: A Systematic Scoping Review
Previous Article in Journal
Echocardiographic Advances in Dilated Cardiomyopathy
Previous Article in Special Issue
An Automated System for ECG Arrhythmia Detection Using Machine Learning Techniques
 
 
Article

Reasons for Utilizing Telemedicine during and after the COVID-19 Pandemic: An Internet-Based International Study

1
Faculty of Industrial Engineering and Technology Management, Holon Institute of Technology, Holon 5810201, Israel
2
Faculty of Digital Technologies in Medicine, Holon Institute of Technology, Holon 5810201, Israel
3
IMA Group Clinic, Rochester, NY 14610, USA
4
Adelson School of Medicine, Ariel University, Ariel 4070000, Israel
5
Department of Information Systems, Questrom Business School, Boston University, Boston, MA 02215, USA
6
Health Analytics and Digital Health, Digital Business Institute, Boston University, Boston, MA 02215, USA
*
Author to whom correspondence should be addressed.
Academic Editor: Amir Hajjam El Hassani
J. Clin. Med. 2021, 10(23), 5519; https://doi.org/10.3390/jcm10235519
Received: 30 October 2021 / Revised: 22 November 2021 / Accepted: 22 November 2021 / Published: 25 November 2021
(This article belongs to the Special Issue Ehealth, Telemedicine and AI in Clinical Medicine)
The COVID-19 pandemic challenges healthcare services. Concomitantly, this pandemic had a stimulating effect on technological expansions related to telehealth and telemedicine. We sought to elucidate the principal patients’ reasons for using telemedicine during the COVID-19 pandemic and the propensity to use it thereafter. Our primary objective was to identify the reasons of the survey participants’ disparate attitudes toward the use of telemedicine. We performed an online, multilingual 30-question survey for 14 days during March–April 2021, focusing on the perception and usage of telemedicine and their intent to use it after the pandemic. We analyzed the data to identify the attributes influencing the intent to use telemedicine and built decision trees to highlight the most important related variables. We examined 473 answers: 272 from Israel, 87 from Uruguay, and 114 worldwide. Most participants were women (64.6%), married (63.8%) with 1–2 children (52.9%), and living in urban areas (84.6%). Only a third of the participants intended to continue using telemedicine after the COVID-19 pandemic. Our main findings are that an expected substitution effect, technical proficiency, reduced queueing times, and peer experience are the four major factors in the overall adoption of telemedicine. Specifically, (1) for most participants, the major factor influencing their telemedicine usage is the implicit expectation that such a visit will be a full substitute for an in-person appointment; (2) another factor affecting telemedicine usage by patients is their overall technical proficiency and comfort level in the use of common web-based tools, such as social media, while seeking relevant medical information; (3) time saving as telemedicine can allow for asynchronous communications, thereby reducing physical travel and queuing times at the clinic; and finally (4) some participants have also indicated that telemedicine seems more attractive to them after watching family and friends (peer experience) use it successfully. View Full-Text
Keywords: telemedicine; teleconsultation; social distancing; patient satisfaction; coronavirus; COVID-19; SARS-CoV-2; pandemic; eHealth; health services; health care delivery; internet use telemedicine; teleconsultation; social distancing; patient satisfaction; coronavirus; COVID-19; SARS-CoV-2; pandemic; eHealth; health services; health care delivery; internet use
Show Figures

Figure 1

MDPI and ACS Style

Benis, A.; Banker, M.; Pinkasovich, D.; Kirin, M.; Yoshai, B.-e.; Benchoam-Ravid, R.; Ashkenazi, S.; Seidmann, A. Reasons for Utilizing Telemedicine during and after the COVID-19 Pandemic: An Internet-Based International Study. J. Clin. Med. 2021, 10, 5519. https://doi.org/10.3390/jcm10235519

AMA Style

Benis A, Banker M, Pinkasovich D, Kirin M, Yoshai B-e, Benchoam-Ravid R, Ashkenazi S, Seidmann A. Reasons for Utilizing Telemedicine during and after the COVID-19 Pandemic: An Internet-Based International Study. Journal of Clinical Medicine. 2021; 10(23):5519. https://doi.org/10.3390/jcm10235519

Chicago/Turabian Style

Benis, Arriel, Maxim Banker, David Pinkasovich, Mark Kirin, Bat-el Yoshai, Raquel Benchoam-Ravid, Shai Ashkenazi, and Abraham Seidmann. 2021. "Reasons for Utilizing Telemedicine during and after the COVID-19 Pandemic: An Internet-Based International Study" Journal of Clinical Medicine 10, no. 23: 5519. https://doi.org/10.3390/jcm10235519

Find Other Styles
Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Article Access Map by Country/Region

1
Back to TopTop