Kansei Engineering as a Tool for Service Innovation in the Cultural Sector: The Design of an Inclusive Technology Application

The accelerated development of smart devices and the increased demand for technological services have given rise to new services with great potential for development in the market. Applications for museums are no exception, and more and more institutions are including such solutions in the cultural industry. However, there is still much to be developed, given the difficulties that people with disabilities have in accessing them. In this work were studied the characteristics that the future application (App) of the Helga de Alvear Museum in Cáceres should have so that it can be used satisfactorily by the maximum number of visitors, regardless of their sensory, intellectual, or motor capacity. Kansei Engineering has identified the emotions and sensations that favour the interaction of users with the application and which have been converted into functionalities and design requirements in order to present a graphic proposal and structure for the App. The appearance and functioning of this App are presented visually, supported by an initial theoretical and research part that has helped to identify the rest of the specific objectives. Some specifications to take into account are functional, non-functional, programming, sequence diagrams, and basic interface requirements. This application has two generic and five specific itineraries to solve the disabilities mentioned in this paper, making it accessible to the different groups. The importance of obtaining an equivalence between the essential requirements of the standard and the basic design specifications that should regulate the work process resides not only in having a direct equivalence but also in obtaining guidelines for other designers who want to face extensive regulation and need help to interpret it and be able to make decisions straightforwardly.