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Administrative Sciences
Volume 16
Issue 3
10.3390/admsci16030150
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Article

Transforming Telecoms: How Transformational Leadership, Creativity and Innovation Drive Organizational Performance

by
Shishi Kumar Piaralal
1,
Thiaku Ramalingam
2,
Nur Amalina Zulkefli
1,
Sayeeduzzafar Qazi
3,
Rasheedul Haque
4 and
Abdul Rahman bin Senathirajah
5,*
1
Faculty of Business and Management, Open University Malaysia, Petaling Jaya 47301, Malaysia
2
Managed Services, Infor Malaysia, Kuala Lumpur 50470, Malaysia
3
College of Business Administration, University of Business and Technology, Jeddah 23435, Saudi Arabia
4
School of Management and Business, MILA University, Nilai 71800, Malaysia
5
Faculty of Business and Communications, INTI International University, Nilai 71800, Malaysia
*
Author to whom correspondence should be addressed.
Adm. Sci. 2026, 16(3), 150; https://doi.org/10.3390/admsci16030150
Submission received: 25 January 2026 / Revised: 1 March 2026 / Accepted: 6 March 2026 / Published: 18 March 2026
(This article belongs to the Special Issue Forging Tomorrow’s Leaders: Innovations in Organizational Leadership Development)
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Abstract

Intense technological advancements and market liberalization have intensified competition in the telecommunication industry, challenging established operators to innovate continuously. This study investigates how transformational leadership drives creativity and innovation and, consequently, organizational performance, focusing on its four dimensions: inspirational motivation, idealized influence, individualized consideration, and intellectual stimulation. Data were collected from 314 executives and analyzed using partial least squares structural equation modeling (PLS-SEM). Results indicate that inspirational motivation, individualized consideration, and intellectual stimulation significantly enhance creativity and innovation, whereas idealized influence shows no direct effect. Creativity and innovation further mediate the relationships of inspirational motivation and individualized consideration with organizational performance, highlighting their critical role in translating leadership behaviors into tangible performance outcomes. The findings advance theoretical understanding by clarifying the pathways through which transformational leadership fosters innovation and creative engagement. Practically, the study provides actionable insights for organizational leaders to cultivate a culture of creativity and innovation to sustain competitive advantage, and informs policymakers and regulators in supporting organizational performance and sectoral development.
Keywords: transformational leadership; creativity and innovation; organizational performance; telecommunications industry; inspirational motivation; Sustainable Growth transformational leadership; creativity and innovation; organizational performance; telecommunications industry; inspirational motivation; Sustainable Growth

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MDPI and ACS Style

Piaralal, S.K.; Ramalingam, T.; Zulkefli, N.A.; Qazi, S.; Haque, R.; Senathirajah, A.R.b. Transforming Telecoms: How Transformational Leadership, Creativity and Innovation Drive Organizational Performance. Adm. Sci. 2026, 16, 150. https://doi.org/10.3390/admsci16030150

AMA Style

Piaralal SK, Ramalingam T, Zulkefli NA, Qazi S, Haque R, Senathirajah ARb. Transforming Telecoms: How Transformational Leadership, Creativity and Innovation Drive Organizational Performance. Administrative Sciences. 2026; 16(3):150. https://doi.org/10.3390/admsci16030150

Chicago/Turabian Style

Piaralal, Shishi Kumar, Thiaku Ramalingam, Nur Amalina Zulkefli, Sayeeduzzafar Qazi, Rasheedul Haque, and Abdul Rahman bin Senathirajah. 2026. "Transforming Telecoms: How Transformational Leadership, Creativity and Innovation Drive Organizational Performance" Administrative Sciences 16, no. 3: 150. https://doi.org/10.3390/admsci16030150

APA Style

Piaralal, S. K., Ramalingam, T., Zulkefli, N. A., Qazi, S., Haque, R., & Senathirajah, A. R. b. (2026). Transforming Telecoms: How Transformational Leadership, Creativity and Innovation Drive Organizational Performance. Administrative Sciences, 16(3), 150. https://doi.org/10.3390/admsci16030150

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