1. Introduction
With the global environmental challenges and increasing awareness of social responsibility, sustainable supply chain management (SSCM) has gradually become an important strategy for enterprises to cope with market changes, resource depletion and environmental pressures [
1]. This study focuses on the decision-making problem of sustainable supplier selection (SSS) in sustainable supply chain management, with the core being the integration of multiple sustainable development goals, such as environment, society, and economy, in the evaluation and selection of suppliers [
2,
3]. However, the existing SSS methods face two major limitations: one is the difficulty in accurately handling the multidimensional assessment information from different experts under uncertainty; the other is the lack of a scientific decision-making framework that can simultaneously balance environmental and social sustainability, economic benefits, and risk tolerance [
3,
4,
5]. To address this, this study aims to construct a more stable and flexible SSS decision model to effectively cope with uncertainty and achieve scientific trade-offs among multiple objectives, thereby providing decision support for enterprises to balance economic benefits and social responsibility and enhance supply chain resilience and sustainable performance in practice [
2,
3,
4,
5].
In the process of SSS, it is often necessary for a group of experts from various fields to evaluate suppliers based on given attributes, such as cost, product quality, and service performance [
6]. Therefore, the SSS problem can be viewed as a multi-attribute group decision-making (MAGDM) problem [
7]. Various MAGDM methods have been utilized to solve the SSS problem, such as the MULTIMOORA-based method [
7], the TOPSIS-based method [
8], the Choquet integral-based method [
9,
10], and the TODIM-based method [
11], among others [
12,
13,
14,
15].
Table 1 presents a comparison between the method proposed in this paper and other SSS methods in group decision-making (GDM) in recent years. A detailed analysis of these methods is provided in the following two paragraphs of this section.
With the increasing complexity and uncertainty in real SSS process, most of the assessment detailed information is unknown, many factors are influenced by uncertainty, and human thinking is always ambiguous [
16]. To overcome the uncertainty and ambiguity in the SSS process, fuzzy set theory [
17] is widely used in SSS problems, such as Intuitionistic fuzzy sets (IFSs) [
15], Pythagorean fuzzy sets (PFSs) [
9], Hesitant fuzzy sets (HFSs) [
18] and triangular fuzzy number (TFN) [
12,
13]. However, with the increasing complexity of the SSS process, type-1 fuzzy sets (T1FSs) are not sufficient to depict the information with high uncertainty [
11]. To address this issue, Zadeh [
19] defined the concept of type-2 fuzzy set (T2FSs), whose membership is represented by T1FS, as an extension of T1FSs. T2FSs own a wide range of advantages. However, the huge amount of calculation impedes their progress in practical application. To overcome this drawback, Mendel et al. [
20] defined interval type-2 fuzzy sets (IT2FSs) which only take primary memberships into account and set all secondary memberships equal to 1. Compared with T2FSs, the computational burden of IT2FSs is greatly reduced [
21]. In recent years, in order to enhance the ability to express uncertain information, research has gradually expanded towards multi-level and multi-structured forms of fuzzy sets, such as intuitive trapezoidal dense fuzzy sets [
22] and spherical hesitant fuzzy sets [
23]. These methods integrate the advantages of different fuzzy structures to handle fuzziness and hesitation in the decision-making process in a more flexible manner. In practical applications, various decision-making models based on fuzzy sets have emerged, including cyclic picture fuzzy values [
24], intuitionistic fuzzy numbers [
25], normalization methods [
26], various integration operators, etc. These models have achieved specific applications in areas such as brand evaluation, transportation tool selection, environmental quality assessment, and sustainable supplier selection. Although existing research has made progress in dealing with uncertain information, there are still significant limitations: on the one hand, most methods fail to systematically consider the intrinsic relationships and dependencies among evaluation attributes; on the other hand, there is also a lack of sufficient integration of the actual psychological behaviors of decision-makers (such as risk aversion, reference dependence, etc.), thereby restricting the explanatory power and adaptability of the models in complex SSS environments.
Although the above methods could effectively solve uncertainty and ambiguity in the SSS process, there are still shortcomings. The above methods assume that each attribute is independent of the others, namely, there is no correlation between attributes. However, in practical application, there is often a correlation between attributes [
27], for example, there is a correlation between cost and profit. The Choquet integral (CI) [
28] can capture the heterogeneous relationship of the attributes because it is based on the fuzzy measure [
29], which is an effective tool for modeling the positive interaction, negative interaction or independence of the attributes. Hence, the CI has been widely applied to solve MAGDM problems under a type-1 fuzzy environment [
30,
31,
32,
33]. To describe higher uncertainty where the exact membership degrees of type-1 fuzzy sets are difficult to determine, some scholars [
10,
34] extend the CI to an IT2F environment. Xing et al. [
10] proposed a CI-based IT2F-MAGDM method. To comprehensively capture the relation between attributes, Tang et al. [
34] proposed Banzhaf interval type-2 Fuzzy Archimedean Choquet (BIT2FAC) operator. Existing research has developed several representative approaches to overcome the limitations of traditional methods: first, introducing more flexible fuzzy sets at the information representation level and combining them with corresponding operators to capture the hesitation and emotional factors in decision-making [
35]; second, extending aggregation operators in specific mathematical environments (such as q-ROF environments) and applying them to practical decision-making problems [
36]; and third, enhancing the robustness and interpretability of multi-criteria trade-off models in complex situations by integrating multiple grey decision-making methods [
37]. These advancements have been made along the paths of information foundation, operator construction, and model integration, but they have not simultaneously addressed the integration of attribute partition correlation and decision-makers’ psychological factors within a unified framework. Therefore, integrating the advantages of existing approaches and constructing a decision-making model that can take into account both attribute structural characteristics and behavioral factors has become the key focus and innovative direction of this study.
As we have stated before, the risk attitude and psychological state of DMs are very important factors in the SSS process. In order to effectively describe the risk attitude of DMs, the prospect theory-based method and TODIM method are put forward to solve MAGDM problems under the IT2F environment. However, Wang et al. [
38] noted that when decision-makers (DMs) realize they have missed the optimal plan, they experience not only risk but also regret. As a representative behavioral theory, regret theory can effectively address this issue as it proposes a projection-based regret theory approach in IT2F environments. From the perspective of decision-making psychology, the theory of regret has a solid foundation. Bell and Loomis pointed out that decision-makers experience joy or regret by comparing outcomes [
39]. The theory of risk tolerance further explains that individuals pay particular attention to the better outcomes that might be lost by not choosing other options, which is highly consistent with the actual psychology of investors [
40]. Although scholars have increasingly focused on the limited rationality in decision-making, the systematic role of regret psychology in multi-attribute group decision-making still requires further exploration [
38,
41]. Pan et al. [
42] proposed a regret-based risk decision-making method for investing in renewable energy. Then, Wang et al. [
43] proposed a three-way decision-making framework based on regret theory in a IT2F environment. However, Chen et al. [
44] show that these methods only consider the regret of a single choice in isolation. Since they measure regret outcomes from a utility perspective, they do not take into account worst-case scenarios, which can lead to incorrect decisions. Hence, they improved the regret–rejoice function to make up for the above shortcoming.
In summary, the existing studies, when integrating interval type-2 fuzzy sets (IT2FSs), choquet integral (CI), and regret theory to solve the problem of sustainable supplier selection (SSS), still have three main limitations. First, at the information expression level, the traditional IT2FS is unable to fully capture the multiple hesitations and their probability distributions commonly found in expert evaluations, resulting in the loss of some uncertain information. Second, at the attribute interaction modeling level, the existing aggregation methods based on the CI usually assume that all attributes are correlated, but they fail to depict the heterogeneity structure of attributes that are partitioned in a “within-group correlated, between-group independent” manner in reality. Third, at the behavioral psychological modeling level, classical regret theory only compares with the optimal solution when calculating the regret–happiness value, ignoring the two-way reference to the worst solution and thus failing to fully reflect the dual motivations of decision-makers to “avoid regret” and “seek happiness”.
Based on the above analysis, the main research motivation of this paper can be summarized as the following three points:
(1) The current SSS process faces the challenge of information ambiguity and uncertainty, while existing fuzzy set structures such as T1FS, IT2FS and IT2HFS still suffer from information loss and insufficient expressive power when dealing with complex information. In contrast, proportional interval type-2 hesitation fuzzy sets (PIT2HFSs) have stronger expressive power and can portray the multidimensional interactions of expert hesitation, trustworthiness and uncertainty in more complex cognitive environments, so it is of great theoretical value and practical significance to introduce PIT2HFSs into SSS problems.
(2) Existing CI-based methods suffer from the problems of failing to consider inter-attribute correlation and ignoring the nonlinear effects of different attribute groups on overall utility. Therefore, it is necessary to improve the existing CI methods and construct aggregation operators that can reflect partition correlation and heterogeneous interaction characteristics.
(3) The existing method only combines regret theory with the best alternative for comparison but ignores the worst alternative when calculating the regret–joy value, so it is necessary to adopt the improved regret theory to solve the SSS problem.
The structure of this paper is organized as follows. In
Section 2, we briefly review several preliminary definitions and concepts of PIT2HFSs, CI, generalized Shapley value and regret theory. In
Section 3, we propose a proportional interval type-2 hesitant fuzzy partitioned bidirectional Choquet integral (PIT2HFPBCI) operator and a generalized Shapley proportional interval type-2 hesitant fuzzy partitioned bidirectional Choquet integral (GS-PIT2HFPBCI) operator and study the properties and special cases of these novel operators. In
Section 4, we define the projection measure and normalized bidirectional projection measure of PIT2HFSs. In
Section 5, we proposed a novel PIT2HF-MAGDM method with modified regret theory. In
Section 6, an example of SSS is presented to demonstrate the application of the proposed method. Also, some sensitivity analyses and comparison analyses are conducted. In
Section 7, we conclude the study and elaborate on future studies.
6. Case Study
Manufacturing enterprises play an important role in China’s industry development [
53,
54]. At present, the total number of manufacturing enterprises in China has exceeded 6 million, and their added value accounts for more than 30% of the global proportion, making great contributions to the promotion of national economic development and technological innovation. However, with the increasing global environmental challenges and the gradual clarification of the goal of sustainable development, China is at a critical stage of transition from a “manufacturing power” to a “manufacturing power”. In this process, China’s manufacturing enterprises are faced with the serious challenge of realizing green and intelligent transformation while improving production efficiency. In this context, sustainable supplier selection has become a key link for manufacturing enterprises to optimize supply chain management, enhance competitiveness and achieve sustainable development goals. Therefore, selecting excellent suppliers that meet environmental standards, social responsibility requirements and economic benefits [
55] is of great significance for enterprises to reduce the waste of resources, reduce the burden on the environment, and build a green supply chain to enhance the market competitiveness of enterprises.
To ensure the validity and fairness of the case study, a panel of three experts was formed to handle the decision-making process. The selection of experts was based on the following conditions: (1) each expert possesses substantial knowledge and experience in sustainable supply chain management, multi-attribute decision-making, or supplier evaluation; (2) the experts come from diverse backgrounds, including academia, manufacturing enterprises, and consulting practice, to ensure both theoretical and practical perspectives are represented; and (3) all experts participate independently in providing their evaluations to avoid potential bias. Their assessments were subsequently aggregated using the proposed method to guarantee scientific rigor and objectivity in the decision-making process.
Suppose an enterprise is planning to build an intelligent factory. The enterprise intends to purchase a lot of equipment and building materials, and there are five suppliers that can supply them. The five supplier alternatives are denoted by
. Six attributes of each supplier are considered in the SSS process:
: technology,
: management skill,
: honesty,
: geographical position,
: economic factors, and
: social factors. To select an appropriate supplier, the enterprise invites three experts denoted by
to evaluate the five suppliers. The experts use linguistic terms (shown in
Table 3) to evaluate the alternative
with respect attribute
.
Table 3 defines the linguistic terms and their corresponding IT2FS representations. To further enhance interpretability, the semantic meanings of these linguistic terms under each evaluation criterion are summarized in
Table 4. Based on the intrinsic characteristics of the evaluation attributes and the decision context, the attributes are partitioned into two subsets in an expert-driven manner. Specifically,
represents micro-level attributes reflecting suppliers’ internal capabilities, including human resource
, management skill
and honesty
.
represents macro-level attributes associated with external conditions and overall impacts, including geographical position
, economic factors
and social factors
.
6.1. Decision Analysis
To solve the SSS PIT2HF-MAGDM problem, we employ the proposed method in
Section 5. In the proposed method, the parameters
,
and
are very important. For this example, we assume that
,
and
. Then, the main steps are presented as follows:
Step 1. Construct the individual decision matrices. Due to space, the original decision matrices are shown in
Appendix F.
Step 2. Normalize and standardize the individual decision matrices. As the six attributes are all benefit attributes, we only need to standardize the individual decision matrices. The results are shown in
Table 5,
Table 6,
Table 7,
Table 8,
Table 9 and
Table 10.
Step 3. Identify the fuzzy measure for each attribute , which represents the importance of each attribute . According to the experts’ assessments, the fuzzy measure of each attribute is given as:
, , , , , and .
Since there are two groups of unrelated attributes, we need to calculate the fuzzy measures and generalized Shapley values of these two groups of attributes, respectively.
Using Equation (13), parameter is calculated to be . Based on Equation (14), we have
, , , and .
Similarly, parameter is calculated to be , and the fuzzy measures are presented as follows:
, , , and .
Now, according to Equation (15), the generalized Shapley value of each combination can be computed as follows:
, , and .
Step 4. Aggregate the decision metrics
under different attribute based on the GS-PIT2HFBCI operator (Algebraic). For convenience, the aggregated result is shown in
Appendix G.
Step 5. Calculate the normalized bidirectional projection measure for all
in
based on Equations (47) and (48). The results are shown in
Figure 4 and
Figure 5.
Step 6. Determine the weights of experts based on Equations (49) and (50) described in
Section 5.2. The computed expert weights are shown as follows:
, , and .
Step 7. Calculate the individual regret–rejoice value of alternative
according to Equations (47)–(49). The results are shown in
Figure 6.
Step 8. Calculate the comprehensive regret–rejoice value of alternative according to Equation (50). The results are shown as follows:
, , , , and .
Step 9. As a result, the ranking order of alternatives is , which indicates that is the best alternative.
6.2. Sensitivity Analysis
To prove the stability and validity of the proposed method, we conducted sensitivity analysis to explore the influence of parameters on the final ranking order. Since three parameters and fuzzy measures are involved in this paper, the following experiment is divided into four parts.
First, the sensitivity analysis of parameter
is shown in
Figure 7 and
Table 11. Based on the results in
Figure 7 and
Table 11, we can observe that the total ranking order of the five alternatives has no change when setting different values of
, but the scores change significantly. The reason is that the parameter
is used to determine the weights of the CI and RCI. There are differences in the attributes considered for the CI and RCI. For example,
and
. Obviously,
has attributes
,
and
, but not attributes
and
.
has attributes
,
and
, but not attributes
and
.
Second, the sensitivity analysis of parameter
is shown in
Figure 8 and
Table 12. From
Figure 8 and
Table 12, we can observe that the total ranking order of the five alternatives does not change when setting different values of
, but the scores changed significantly. The reason is that the normalized bidirectional projection of each alternative is a constant. Moreover,
and
monotonically increase with respect to the projection value, and
monotonically decreases with respect to the projection value. Therefore, the ranking order of five comprehensive utility values is constant.
For example, according to
Table 10 and
Table 11, we can find that
and
. Then, we can deduce
and
. Further, we have
and
. Then, we can get
.
Third, the sensitivity analysis of parameter
is shown in
Figure 9 and
Table 13. According to
Figure 9 and
Table 13, we can find that the total ranking order of the five alternatives does not change when setting different values of
, but the scores changed significantly. The reason is similar to the sensitivity analyses of parameter
because
monotonically increases with respect to the projection value and
monotonically decreases with respect to the projection value. Thus, the ranking order of the five comprehensive utility values is constant with different values of
.
Finally, the sensitivity analysis of fuzzy measure is shown in
Table 14. According to
Figure 9 and
Table 13, we can find that the total ranking order of the five alternatives does not change when setting different fuzzy measures, but the scores have some differences. The differences in scores arise from varying fuzzy measures, leading to distinct GS values, while the identical rankings result from the monotonic nature of the utility and regret functions. This further demonstrates that the model proposed in this paper achieves a balance between flexibility and stability.
The sensitivity analysis demonstrates that the proposed method yields validity and reasonable results and presents suitable outcomes to support DM in decision-making. In real decision environments, DMs can choose appropriate parameters according to their actual needs.
6.3. Comparative Analysis
To further validate the effectiveness and rationality of the proposed method, this paper selected several representative decision-making methods for comparative analysis, including the PIT2HFPWA method [
46], Wang’s method [
42], Liu’s method [
15], and three classical multi-attribute decision-making methods: TOPSIS [
56], VIKOR [
55], and COPRAS [
57]. All methods were applied to the same supplier selection problem to ensure fairness and consistency in the comparison results. As Wang’s method and Liu’s method are constructed under an interval type-2 fuzzy environment, we utilized the following definition to convert PIT2HFN into IT2FN.
Definition 21. Let be a PIT2HFN. Then, the trapezoidal IT2FN of can be computed as Table 15 presents the decision results of the proposed method, several representative fuzzy methods, the recently proposed MARCOS method, and three classical multi-criteria decision-making methods, with a visual representation shown in
Figure 10.
As shown in
Table 13, although the ranking results obtained by different methods exhibit certain discrepancies in individual alternatives, the overall ranking trends demonstrate good consistency. Notably, both the proposed method and most fuzzy-information-based comparison methods identify supplier
as the optimal option, indicating that the proposed method effectively captures the comprehensive performance of suppliers in complex uncertain environments, demonstrating high stability and reliability.
From a management perspective, further analysis of the final ranking reveals that supplier secured the top position primarily due to its balanced strengths across multiple key sustainability dimensions. Specifically, demonstrates mature technical capabilities and a well-structured and standardized management system, along with consistent performance in integrity records and social responsibility. This indicates lower operational and reputational risks in long-term collaborations, reflecting strong overall sustainability. In contrast, the second-ranked supplier excels in social responsibility and compliance, demonstrating positive external impact and controllable risks. However, its technical capabilities and management maturity slightly lag behind , resulting in a marginally lower overall evaluation. The mid-tier supplier meets basic requirements in technical and managerial capabilities. However, it lacks distinct advantages in economic factors and risk prevention, limiting its long-term partnership stability. Regarding the lower-ranked suppliers and , while possesses a certain technical foundation, their performance in critical dimensions such as integrity, social factors, and economic risk is relatively weak. Meanwhile, exhibits significant shortcomings in multiple areas including technology, management, and social responsibility, presenting the highest overall risk level. This makes them unsuitable for supporting the enterprise’s long-term sustainable development goals within the context of smart factory construction.
To quantitatively analyze the consistency among the ranking results of different methods, this paper further employs Spearman’s rank correlation coefficient to compare the ranking outcomes of each method. The formula for calculating Spearman’s rank correlation coefficient is as follows:
where
denotes the number of alternatives and
with
and
representing the ranking positions of alternative
obtained by two different decision-making methods. The results listed in
Table 16.
Table 16 demonstrates that the proposed method exhibits overall high rank correlation coefficients compared to the benchmark methods, with most coefficients exceeding 0.7, indicating strong consistency in ranking trends. Concurrently, the incorporation of decision-maker psychological factors and inter-attribute correlations during modeling introduces unique characteristics to the proposed method, resulting in ranking discrepancies for certain suppliers relative to other approaches.
In what follows, we further investigate the merits the proposed method by comparing and analyzing the characteristics and differences between the proposed method and some existing methods.
Table 17 summarizes the comparison between the proposed PIT2HFS-based method and existing methods in terms of linguistic term processing, psychological state consideration, attribute interrelation, multi-expert handling, and similarity measures.
- (1)
Regarding preference information representation, this paper employs PIT2HFSs to characterize decision information, whereas some existing methods [
10,
11,
15,
38,
56,
57,
58,
59,
60,
61] primarily rely on T1FSs, IT2FSs or IT2HFSs. Compared to T1FSs, IT2FSs, and IT2HFSs, PIT2HFSs can more precisely capture the uncertainty and hesitation inherent in linguistic evaluations. This enables a more comprehensive reflection of the complex subjective judgment involved in supplier selection, thereby enhancing the reliability of decision outcomes.
- (2)
In modeling decision-makers’ psychological states and risk attitudes, this paper introduces an improved regret–rejoice function that explicitly incorporates psychological behaviors when facing different options in the decision process. Existing methods [
10,
15,
45,
56,
57,
58,
59,
60,
61] failing to account for decision-makers’ psychological preferences and risk perceptions. Given that supplier selection typically involves uncertainty and risk, and decision-makers often exhibit bounded rationality, the proposed method provides a more reasonable representation of real-world decision-making behavior. Furthermore, compared to Wang’s method [
38], the regret–relief model in this paper simultaneously considers both optimal and worst-case reference scenarios, resulting in a more comprehensive characterization of psychological behavior.
- (3)
Regarding attribute correlation modeling, this paper introduces the PIT2HFPBCI operator and the GS-PIT2HFPBCI operator to characterize interdependencies among attributes. In contrast, most comparative methods [
11,
38,
55,
56,
57,
59,
60,
61], assume attributes are mutually independent, failing to explicitly account for attribute correlations and grouping structures. In reality, within the vendor selection problem, internal capability attributes, such as technology, management, and integrity, often exhibit intrinsic connections, while external environmental attributes also possess certain interdependencies. The structural modeling approach in this paper better aligns with actual decision-making scenarios.
- (4)
Regarding similarity measures, this paper proposes a normalized bidirectional projection measure based on PIT2HFSs, simultaneously considering both distance and directional information between schemes. Compared to distance-based measures in [
10,
15,
45,
55,
56,
57,
58,
59], this metric more comprehensively reflects the relative closeness between schemes. Furthermore, unlike the single reference point or utility ratio-based evaluation mechanisms in Wang’s method [
38], our approach enhances the robustness and interpretability of scheme comparisons through dual reference points and normalization.
- (5)
Table 15 demonstrates that when
= 1, the results of the HAMAC method are fully consistent with those of the algebraic process. Similarly, when
= 2, the results of the HAMAC process are fully consistent with those generated by the Einstein process. This equivalence stems from the parametric nature of the HAMAC process. When
= 1, it coincides with the quantum process; when
= 2, it perfectly aligns with the results of the Einstein process. This equivalence stems from the parametric principle of the HAMAC process. The HAMAC process can be defined within a more general framework, where it constitutes a special case, with the algebraic process and the identity process appearing as its particular instances. Furthermore, the HAMAC process can be integrated into an even broader framework, where both the algebraic process and the Einstein process emerge as its special cases.
- (6)
According to the comparative analysis shown in
Table 15, as the parameter
approaches zero, the results of the Frank function converge toward the algebraic fan. They converge gradually. This behavior is as follows: as the parameter
tends toward infinity, the Frank function and the higher-order polynomial functions become identical.
Table 17.
A comparison of the characteristics and differences for different methods.
Table 17.
A comparison of the characteristics and differences for different methods.
| Methods | Ways of Processing Linguistic Term | Psychological State and Risk Attitude | Interrelation Between Attributes | Multi Expert and Multi Attribute | Similarity Measure |
|---|
| PIT2HFPWA [45] | PIT2HFSs | No | Yes | Yes | Distance |
| PIT2HFPWG [45] | PIT2HFSs | No | Yes | Yes | Distance |
| Hu’s method [61] | IT2HFSs | No | No | No | No |
| Wang’ method [38] | IT2FSs | Yes | No | No | Projection |
| Xing’s method [10] | IT2FSs | No | Yes | Yes | Distance |
| Liu’ method [15] | IT2FSs | No | Yes | No | Bidirectional projection |
| Qin’s method [11] | IT2FSs | Yes | No | No | Distance |
| TOPSIS [56] | IT2FSs | No | No | Yes | Euclidean distance to ideal |
| VIKOR [55] | Interval valued number | Yes | No | Yes | L1 or L∞ distance with compromise ranking |
| COPRAS [57] | Fuzzy number | No | No | Yes | Normalized weighted sums |
| Q-ROFWBMO [58] | Q-ROFS | No | Yes | No | Distance |
| SFWAO [59] | SFS | No | No | No | Distance |
NMWAAO [60] | NM | No | No | No | Possibility degree |
| The proposed method | PIT2HFs | Yes | Yes | Yes | Normalized bidirectional projection |