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Information Technologies Supporting Emergency Management Controllers in New Zealand

Joint Centre for Disaster Research, Massey University, Wellington 6021, New Zealand
Division of Science and Technology, BNU-HKBU United International College, Zhuhai 519000, China
Author to whom correspondence should be addressed.
Sustainability 2020, 12(9), 3716;
Received: 29 February 2020 / Revised: 22 April 2020 / Accepted: 26 April 2020 / Published: 4 May 2020
Emergency management controllers throughout the developed world use various information technologies to help them manage emergencies. These emergencies can evolve rapidly, meaning that efficient information management is needed to minimize a range of uncertainties. Interviews with 12 emergency operation center controllers, from diverse areas of New Zealand, were analyzed using a grounded theory approach. Results of this analysis suggested that each center uses one or more software options to manage response-related information, such as: hazard assessments, task and event logs, and intelligence received in a range of formats. Their use of different software and non-electronic options appears to vary according to the experience of each emergency management controller. The current research has highlighted a range of considerations that need to be considered when developing information technologies for emergency management. As a whole, the current paper provides a rare and tangible look at how information technology is being used by important decision makers facing hard-to-predict emergency conditions in a developed country context. View Full-Text
Keywords: technology; emergency management; situational awareness technology; emergency management; situational awareness
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MDPI and ACS Style

Huggins, T.J.; Prasanna, R. Information Technologies Supporting Emergency Management Controllers in New Zealand. Sustainability 2020, 12, 3716.

AMA Style

Huggins TJ, Prasanna R. Information Technologies Supporting Emergency Management Controllers in New Zealand. Sustainability. 2020; 12(9):3716.

Chicago/Turabian Style

Huggins, Thomas J., and Raj Prasanna. 2020. "Information Technologies Supporting Emergency Management Controllers in New Zealand" Sustainability 12, no. 9: 3716.

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