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Understanding the Discrimination Experienced by Customers with Disabilities in the Tourism and Hospitality Industry: The Case of Seoul in South Korea

Accessibility and Inclusive Tourism Development: Current State and Future Agenda

School of Hospitality and Tourism, Auckland University of Technology, Auckland 1010, New Zealand
Author to whom correspondence should be addressed.
Sustainability 2020, 12(22), 9722;
Received: 8 October 2020 / Revised: 18 November 2020 / Accepted: 19 November 2020 / Published: 21 November 2020
(This article belongs to the Special Issue Disability, Tourism and Sustainability)
Accessibility constitutes one important consideration in the field of scholarship relating to inclusive tourism development because it is fundamentally about the inclusion of people with disabilities in tourism and in society. This conceptual paper maps how accessible tourism is currently positioned against an established framework of inclusive tourism development and gives examples of relevant accessible tourism studies to recommend a future agenda for more inclusive outcomes that move towards sustainability. The seven elements of Scheyvens and Biddulph’s (2018) conceptual framework for inclusive tourism development form an appropriate and useful tool upon which to examine the current state of accessible tourism. The application of this framework reveals that we still have some way to go. We conclude this paper with a future agenda that posits attention to all seven elements of the inclusive tourism framework for accessible tourism, notably, to increase the involvement of people with disabilities as tourism producers and consumers; increase their self-representation and participation in decision-making; transform power relations; reimagine tourism places and people; and break down social barriers. We especially urge researchers to examine the dominant ableist discourse, to consider how our inquiry can be more participatory and inclusive, and to seek to bridge inquiry, industry and community. View Full-Text
Keywords: accessible tourism; disability; inclusive tourism; sustainability accessible tourism; disability; inclusive tourism; sustainability
MDPI and ACS Style

Gillovic, B.; McIntosh, A. Accessibility and Inclusive Tourism Development: Current State and Future Agenda. Sustainability 2020, 12, 9722.

AMA Style

Gillovic B, McIntosh A. Accessibility and Inclusive Tourism Development: Current State and Future Agenda. Sustainability. 2020; 12(22):9722.

Chicago/Turabian Style

Gillovic, Brielle, and Alison McIntosh. 2020. "Accessibility and Inclusive Tourism Development: Current State and Future Agenda" Sustainability 12, no. 22: 9722.

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