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Article

Information as the First Attribute of Accessibility: A Method for Assessing the Information Provided by Urban Rail Systems to Tourists with Reduced Mobility

1
Department of Civil Engineering, National Taiwan University, Taipei 10617, Taiwan
2
Department of Transportation Engineering, Federal Center for Technological Education of Minas Gerais, Belo Horizonte 30421-169, Brazil
3
Independent Researcher, Rio de Janeiro 20000-000, Brazil
*
Author to whom correspondence should be addressed.
Sustainability 2020, 12(23), 10185; https://doi.org/10.3390/su122310185
Received: 15 November 2020 / Revised: 3 December 2020 / Accepted: 4 December 2020 / Published: 6 December 2020
(This article belongs to the Special Issue Disability, Tourism and Sustainability)
It is estimated that more than one billion people worldwide have some form of disability, and that number is expected to rise as the population ages. A lack of accessible transport can represent a challenge to commuting citizens and it can also inhibit tourists with reduced mobility. Online information about accessibility is the first point of contact that tourists have with their destination and it should therefore be considered an attribute of accessibility. In that context, this paper aims to: (a) propose a method for classifying the information about accessibility provided by the official websites of public transport systems; and (b) present and discuss the results of the application of the method to the official websites of 212 urban rail systems around the world. The results suggest that, despite it being the first indication of destination accessibility, many cities do not provide or provide unclear or insufficient information for tourists with reduced mobility on their official websites. Moreover, few official websites provide information on accessibility around stations or in the case of transfers. This novel method proved to be suitable for classifying the websites, as well as identifying aspects of the information provision that can be improved. View Full-Text
Keywords: information about accessibility; information provision; accessible tourism; inclusive mobility; website evaluation information about accessibility; information provision; accessible tourism; inclusive mobility; website evaluation
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MDPI and ACS Style

Ferreira, A.F.; Akasaka, Y.; Greiner de Oliveira Pinheiro, M.; Chang, S.K.J. Information as the First Attribute of Accessibility: A Method for Assessing the Information Provided by Urban Rail Systems to Tourists with Reduced Mobility. Sustainability 2020, 12, 10185. https://doi.org/10.3390/su122310185

AMA Style

Ferreira AF, Akasaka Y, Greiner de Oliveira Pinheiro M, Chang SKJ. Information as the First Attribute of Accessibility: A Method for Assessing the Information Provided by Urban Rail Systems to Tourists with Reduced Mobility. Sustainability. 2020; 12(23):10185. https://doi.org/10.3390/su122310185

Chicago/Turabian Style

Ferreira, Amanda F., Yuka Akasaka, Mirian Greiner de Oliveira Pinheiro, and S. K.J. Chang 2020. "Information as the First Attribute of Accessibility: A Method for Assessing the Information Provided by Urban Rail Systems to Tourists with Reduced Mobility" Sustainability 12, no. 23: 10185. https://doi.org/10.3390/su122310185

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