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Impacts of the BOPS Option on Sustainable Retailing

School of Management, Hainan University, Haikou 570228, China
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Sustainability 2020, 12(20), 8600; https://doi.org/10.3390/su12208600
Received: 30 September 2020 / Revised: 14 October 2020 / Accepted: 15 October 2020 / Published: 16 October 2020
(This article belongs to the Special Issue Sustainable Retailing & Brand Management)
This paper focuses on the value of an omnichannel retailing option, Buy-Online-and-Pick-up-in-Store (BOPS), in reducing environmental impact. Analytical models were established to explore the impacts of the BOPS strategy on the pricing and expected profit of the dual-channel retailer as well as the environment. The equilibrium solutions under dual-channel and omnichannel scenarios were obtained. Then, we considered the impact of loyal store consumers in the extended model. We find that the retailer will increase the product price after adopting the BOPS strategy. Our analytical results also show that when the operating cost of the BOPS strategy is relatively low, the total demand under the omnichannel scenario is greater than that under the dual-channel scenario and vice versa. In addition, this strategy can always reduce the environmental impact in terms of the pure online demand. Finally, when the operating cost is lower and the fraction of consumers without channel preference is higher, the retailer can benefit from the BOPS strategy. In this case, the BOPS strategy can achieve profit improvement and environmental impact reduction. View Full-Text
Keywords: BOPS; omnichannel retailing; pricing; overpackaging BOPS; omnichannel retailing; pricing; overpackaging
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He, Y.; Xu, Q.; Zhao, D. Impacts of the BOPS Option on Sustainable Retailing. Sustainability 2020, 12, 8600.

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