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Journal: Sustainability, 2019
Volume: 11
Number: 285

Article: The Role of Service Providers’ Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance
Authors: by Valentina Sommovigo, Ilaria Setti and Piergiorgio Argentero
Link: https://www.mdpi.com/2071-1050/11/1/285

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