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Journal: Sustainability, 2019
Volume: 11
Number: 285
Article:
The Role of Service Providers’ Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance
Authors:
by
Valentina Sommovigo, Ilaria Setti and Piergiorgio Argentero
Link:
https://www.mdpi.com/2071-1050/11/1/285
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