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Open AccessArticle

Effect of Gig Workers’ Psychological Contract Fulfillment on Their Task Performance in a Sharing Economy—A Perspective from the Mediation of Organizational Identification and the Moderation of Length of Service

1
College of Economics and Management, Nanjing University of Aeronautics and Astronautics, Nanjing 211106, China
2
School of Management, Fudan University, Shanghai 200433, China
3
College of Education, Zhejiang University, Hangzhou 310058, China
*
Author to whom correspondence should be addressed.
Int. J. Environ. Res. Public Health 2020, 17(7), 2208; https://doi.org/10.3390/ijerph17072208 (registering DOI)
Received: 26 January 2020 / Revised: 11 March 2020 / Accepted: 22 March 2020 / Published: 25 March 2020
Workers’ isolation may occur in gig employment in the sharing economy, which generates a weak perception of the organization and unpredictable work performance. Drawing on social exchange theory, this paper proposes a framework to explore the effect of psychological contract fulfillment on gig workers’ task performance from the perspective of the mediation of organizational identification and the moderation of the length of service. A total of 223 samples were recruited from Didi (a ride-hailing company in China) drivers. The results show that both transactional and relational psychological contract fulfillment can directly affect gig workers’ task performance and also indirectly affect it via organizational identification. When the length of service for the current company is taken into consideration, transactional contract fulfillment, as the representation of a company’s recognition of gig workers’ effort, has a stronger effect on the organizational identification of gig workers who have been working for the company for less than a year compared with those who have been working for a longer period. The results show no difference in the relationship between relational psychological contract and organizational identification between the two groups. Transactional psychological contract fulfillment exhibits the same significant effect on gig workers’ task performance in both groups. By contrast, relational psychological contract fulfillment has a stronger effect on long-serving Didi drivers than on those who joined the company within the year. These findings generate certain theoretical and practical implications for gig employment management in the sharing economy. View Full-Text
Keywords: sharing economy; gig employment; psychological contract fulfillment; organizational identification; task performance; length of service sharing economy; gig employment; psychological contract fulfillment; organizational identification; task performance; length of service
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MDPI and ACS Style

Liu, W.; He, C.; Jiang, Y.; Ji, R.; Zhai, X. Effect of Gig Workers’ Psychological Contract Fulfillment on Their Task Performance in a Sharing Economy—A Perspective from the Mediation of Organizational Identification and the Moderation of Length of Service. Int. J. Environ. Res. Public Health 2020, 17, 2208.

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