Search Results (5)

Reverse logistics has become a competitive need for sustainability. Lack of resources to apply reverse logistics solutions has severely impacted many supply chains’ costs and customer service, making it impossible to meet the expectations of return processing. In those conditions, client demands for higher service quality are the main drivers of effective sustainability operations. This study aims to establish the sustainable reverse logistics service quality (SRLSQ) theoretical framework offered by reverse logistics services providers (RLSPs). The study conducts a systematic methodology protocol by examining reliable academic periodicals using PRISMA guidelines based on the research scope and identified 56 papers from 2011–2022, with the main research focus on SSQ and RLSQ dimensions to develop a research framework. By re-evaluating those factors using the SRLSQ framework and by including sustainability into the service quality approach, this study expanded the practicability of reverse logistic service quality and sustainable service quality. The results point to a knowledge gap when it comes to quantifying the impact of reverse logistics operation process through a triple bottom line approach on customer outcomes, relationship quality (RQ), and mediation of operation risk factor, which could be examined within various contexts in subsequent work. Full article

Reverse logistics is an important way to realize sustainable production and consumption. With the emergence of professional third-party reverse logistics service providers, the outsourcing model has become the main mode of reverse logistics. Whether the distribution of cooperative profit among multiple participants is fair or not determines the quality of the implementation of the outsourcing mode. The traditional Shapley value model is often used to distribute cooperative profit. Since its distribution basis is the marginal profit contribution of each member enterprise to different alliances, it is necessary to estimate the profit of each alliance. However, it is difficult to ensure the accuracy of this estimation, which makes the distribution lack of objectivity. Once the actual profit share deviates from the expectation of member enterprise, the sustainability of the reverse logistics alliance will be affected. This study considers the marginal efficiency contribution of each member enterprise to the alliance and applies it to replace the marginal profit contribution. As the input and output data of reverse logistics cannot be accurately separated from those of the whole enterprise, they are often uncertain. In this paper, we assume that each member enterprise’s input and output data are fuzzy numbers and construct an efficiency measurement model based on fuzzy DEA. Then, we define the characteristic function of alliance and propose a modified Shapley value model to fairly distribute cooperative profit. Finally, an example comprising of two manufacturing enterprises, one sales enterprise, and one third-party reverse logistics service provider is put forward to verify the model’s feasibility and effectiveness. This paper provides a reference for the profit distribution of the reverse logistics. Full article

Remanufacturing is a domain that has increasingly been exploited during recent years due to its numerous advantages and the increasing need for society to promote a circular economy leading to sustainability. Remanufacturing is one of the main end-of-life (EoL) options that can lead to a circular economy. There is therefore a strong need to prioritize this option over other available options at the end-of-life stage of a product because it is the only recovery option that maintains the same quality as that of a new product. This review focuses on the different lifecycle strategies that can help improve remanufacturing; in other words, the various strategies prior to, during or after the end-of-life of a product that can increase the chances of that product being remanufactured rather than being recycled or disposed of after its end-of-use. The emergence of the fourth industrial revolution, also known as industry 4.0 (I4.0), will help enhance data acquisition and sharing between different stages in the supply chain, as well boost smart remanufacturing techniques. This review examines how strategies like design for remanufacturing (DfRem), remaining useful life (RUL), product service system (PSS), closed-loop supply chain (CLSC), smart remanufacturing, EoL product collection and reverse logistics (RL) can enhance remanufacturing. We should bear in mind that not all products can be remanufactured, so other options are also considered. This review mainly focuses on products that can be remanufactured. For this review, we used 181 research papers from three databases; Science Direct, Web of Science and Scopus. Full article

On the heels of the online shopping boom during the Covid-19 pandemic, the electronic commerce (e-commerce) surge has many businesses facing an influx in product returns. Thus, relevant companies must implement robust reverse logistics strategies to reflect the increased importance of the capability. Reverse logistics also plays a radical role in any business’s sustainable development as a process of reusing, remanufacturing, and redistributing products. Within this context, outsourcing to a third-party reverse logistics provider (3PRLP) has been identified as one of the most important management strategies for today’s organizations, especially e-commerce players. The objective of this study is to develop a decision support system to assist businesses in the selection and evaluation of different 3PRLPs by a hybrid fuzzy multicriteria decision-making (MCDM) approach. Relevant criteria concerning the economic, environmental, social, and risk factors are incorporated and taken into the models. For obtaining more scientific and accurate ranking results, linguistic terms are adopted to reduce fuzziness and uncertainties of criteria weights in the natural decision-making process. The fuzzy analytic hierarchy process (FAHP) is applied to measure the criteria’s relative significance over the evaluation process. The fuzzy technique for order preference by similarity to an ideal solution (FTOPSIS) is then used to rank the alternatives. The prescribed method was adopted for solving a case study on the 3PRLP selection for an online merchant in Vietnam. As a result, the most compatible 3PRLP was determined. The study also indicated that “lead time,” “customer’s voice,” “cost,” “delivery and service,” and “quality” are the most dominant drivers when selecting 3PLRLs. This study aims to provide a more complete and robust evaluation process to e-commerce businesses and any organization that deals with supply chain management in determining the optimized reverse logistics partners. Full article

The formation of a cooperative alliance is an effective means of approaching the vehicle routing optimization in two-echelon reverse logistics networks. Cooperative mechanisms can contribute to avoiding the inefficient assignment of resources for the recycling logistics operations and reducing long distance transportation. With regard to the relatively low performance of waste collection, this paper proposes a three-phase methodology to properly address the corresponding vehicle routing problem on two echelons. First, a bi-objective programming model is established to minimize the total cost and the number of vehicles considering semitrailers and vehicles sharing. Furthermore, the Clarke–Wright (CW) savings method and the Non-dominated Sorting Genetic Algorithm-II (NSGA-II) are combined to design a hybrid routing optimization heuristic, which is denoted CW_NSGA-II. Routes on the first and second echelons are obtained on the basis of sub-optimal solutions provided by CW algorithm. Compared to other intelligent algorithms, CW_NSGA-II reduces the complexity of the multi-objective solutions search and mostly converges to optimality. The profit generated by cooperation among retail stores and the recycling hub in the reverse logistics network is fairly and reasonably distributed to the participants by applying the Minimum Costs-Remaining Savings (MCRS) method. Finally, an empirical study in Chengdu City, China, reveals the superiority of CW_NSGA over the multi-objective particle swarm optimization and the multi objective genetic algorithms in terms of solutions quality and convergence. Meanwhile, the comparison of MCRS method with the Shapley value model, equal profit method and cost gap allocation proves that MCRS method is more conducive to the stability of the cooperative alliance. In general, the implementation of cooperation in the optimization of the reverse logistics network effectively leads to the sustainable development of urban and sub-urban areas. Through the reasonable reorganization of the entire network, recycling companies can provide more reliable services, contribute to the reduction of environmental pollution, and guarantee significant profits. Thus, this paper provides manufacturing companies, logistics operators and local governments with tools to protect the environment, while still making profits. Full article