- Article
Spontaneous vs. Strategic Guilt: Guilt Communication in Repairing Trust with Different Severities of Violations
- Binghai Sun,
- Chuanyu Yang,
- Yuqi Feng,
- Shang Jin,
- Ningmeng Cao and
- Guoan Yue
Previous research has predominantly focused on the impact of emotions on trust repair, yet has largely neglected how the manner of emotional communication influences this process. Centering on guilt—the emotion most commonly experienced by tran...