Search Results (5)

This study presents a practical implementation of Business Process Reengineering (BPR) to streamline teaching assignment workflows at the University of Basilicata, a higher education institution (HEI) facing administrative inefficiencies exacerbated by rigid regulatory frameworks. By integrating process modeling, simulation, and digital tools, the research addresses systemic bottlenecks in resource allocation, transparency, and procedural delays inherent in traditional academic workflows. The methodology employs a dual-phase approach: (1) a detailed “AS-IS” analysis using BPMN 2.0 to map existing processes and (2) a data-driven “TO-BE” redesign validated through discrete event simulation (Simul8^®, Version 31). Key innovations include the automation of approval workflows, dynamic resource prioritization, and stakeholder communication protocols. Simulation results demonstrate a 35% reduction in end-to-end processing time and a 22% improvement in administrative staff utilization while maintaining compliance with national accreditation standards (the AVA framework) and legislative mandates (Law 240/2010). The case study underscores BPR’s role in balancing bureaucratic constraints with operational agility, offering actionable insights for HEIs navigating digital transformation. By prioritizing transparency and stakeholder alignment, the redesigned process not only enhances efficiency but also strengthens accountability in resource management—a critical factor for public institutions under increasing scrutiny for fiscal and educational quality outcomes. This work contributes to the growing discourse on BPR in academia, advocating for simulation-driven methodologies as catalysts for sustainable, stakeholder-centric process innovation in bureaucratic environments. Full article

Business Process Redesign (BPR) is a fundamental approach to enhancing efficiency, compliance, and digital transformation in public sector operations. Despite extensive theoretical advancements, its application in real-world settings remains limited. This study addresses this gap by applying the BPR Assessment Framework to business processes within the Greek Public Financial Management (PFM) domain, specifically analyzing workflows from the Greek Customs Service and the Financial and Economic Crime Unit (S.D.O.E.). This research employs a structured methodology that integrates internal process metrics with clustering techniques to systematically classify processes based on their redesign potential. The findings reveal that a significant proportion of public sector workflows demonstrate high redesign capacity, highlighting opportunities for efficiency gains and improved regulatory compliance. Furthermore, this study identifies key challenges, such as organizational resistance and technological constraints, that impact BPR implementation. By demonstrating the framework’s applicability in a complex, operational environment, this study provides actionable insights for policymakers and practitioners. Specifically, the results show how structured process evaluation enables targeted redesign initiatives that streamline administrative workflows, enhance compliance with financial regulations, and support digital transformation in public administration. These insights contribute to advancing BPR practices by bridging the gap between theoretical development and real-world application, offering a replicable methodology for improving public sector efficiency. Full article

The elaborate analysis of a business process (BP) typically informs its potential for business process redesign (BPR), but the latter is usually conducted in a non-systematic way. The purpose of this paper is the introduction of the Business Process Redesign Capacity Assessment (BP-RCA) framework that assesses the redesign capability of BP models, prior to their implementation. This study combines key redesign features introduced by domain experts, to a conceptual framework that takes into consideration an inclusive set of BPR components in three consecutive phases, towards facilitating organizations in the practice of redesign decision making. In this paper, an illustrative case study is used to present the initial phase (selection) of the framework. To assess the usability of the BP-RCA, the authors reviewed twelve established redesign initiatives from literature which proved to implicitly follow similar steps to the proposed framework. The findings indicate that the BP-RCA framework provides a systematic exploration of fundamental redesign aspects and can be used as a reliable measurement of the redesign capacity of candidate BP models. The framework also provides practitioners with the necessary methodology for increasing the BPR effectiveness, the robustness of the varying initiatives and the overall innovativeness of businesses. Full article

Appropriate business processes management (BPM) within an organization can help attain organizational goals. It is particularly important to effectively manage the lifecycle of these processes for organizational effectiveness in improving ever-growing performance and competitivity-building across the company. This paper presents a process discovery and how we can use it in a broader framework supporting self-organization in BPM. Process discovery is intrinsically associated with the process lifecycle. We have made a pre-evaluation of the usefulness of our facts using a generated log file. We also compared visualizations of the outcomes of our approach with different cases and showed performance characteristics of the cash loan sales process. Full article

Business process redesign (BPR) is an organizational initiative for achieving competitive multi-faceted advantages regarding business processes, in terms of cycle time, quality, cost, customer satisfaction and other critical performance metrics. In spite of the fact that BPR tools and methodologies are increasingly being adopted, process innovation efforts have proven ineffective in delivering the expected outcome. This paper investigates the eligibility of BPMN process models towards the application of redesign methods inspired by data-flow communities. In previous work, the transformation of a business process model to a directed acyclic graph (DAG) has yielded notable optimization results for determining average performance of process executions consisting of ad-hoc processes. Still, the utilization encountered drawbacks due to a lack of input specification, complexity assessment and normalization of the BPMN model and application to more generic business process cases. This paper presents an assessment mechanism that measures the eligibility of a BPMN model and its capability to be effectively transformed to a DAG and be further subjected to data-centric workflow optimization methods. The proposed mechanism evaluates the model type, complexity metrics, normalization and optimization capability of candidate process models, while at the same time allowing users to set their desired complexity thresholds. An indicative example is used to demonstrate the assessment phases and to illustrate the usability of the proposed mechanism towards the advancement and facilitation of the optimization phase. Finally, the authors review BPMN models from both an SOA-based business process design (BPD) repository and relevant literature and assess their eligibility. Full article