Search Results (10)

Amid the accelerated digital transformation and with the growing demand for smart manufacturing, the applications of the Internet of Things (IoT) and total quality management (TQM) have attracted increasing attention. Using R for bibliometric analysis, we explored research trends in IoT and TQM in terms of digital transformation and smart manufacturing. Data were gathered from the Web of Science from 1998 to 2025, with a total of 787 publications from 265 sources involving 2326 authors. A total of 31% of the authors collaborated internationally, indicating global interest in this topic. The publications had 33.65 citations on average, totaling 33,599 citations. Wang L.H. and Tao F. were identified as important authors. Keywords of “Industry 4.0”, “cyber-physical systems”, and “big data” underscore the technological significance of IoT and TQM. Major journals such as the Journal of Manufacturing Systems and IEEE Access had notable academic influence. Co-citation analysis results revealed that IoT and TQM played a significant role in driving digital transformation and enhancing production efficiency, offering references for enterprises in strategic planning for smart manufacturing. Full article

The significance of Total Quality Management (TQM) lies in its ability to enhance organizational efficiency, foster continuous improvement, and cultivate a culture of quality, ultimately leading to increased customer satisfaction and sustained success. Conducted within the context of the Croatian furniture industry, this research aims to analyze and understand TQM, identify key implementation factors, and formulate a tailored assessment model. The methodology involves a literature review, the integration of relevant TQM factors, and empirical research using a structured questionnaire distributed among a representative sample of Croatian furniture companies. The resulting model encompasses Supplier Quality Management, Engagement of People, Employee Education, Continuous Improvement, Process Management, Company Strategy, Introduction of New Products, Customer Orientation, and Leadership Involvement. Empirical validation demonstrates positive correlations and high reliability. Despite its industry- and country-specific focus, this research offers valuable insights for academics and managers, providing a foundational set of key TQM implementation factors that are applicable beyond the studied context. In addition, the furniture industry, relying on wood as its main raw material, significantly contributes to achieving the Sustainable Development Goals through sustainable manufacturing practices, with an emphasis on TQM in production. Full article

This study aimed to assess the contribution of leadership to Total Quality Management (TQM) implementation in secondary education and to determine the extent of TQM practices, as perceived by teachers, within the Ioannina region, NW Greece. The study also explored how these perceptions relate to various variables. A quantitative approach was employed, involving 128 teachers from secondary education schools in the Ioannina region, NW Greece. The findings illuminate the profound influence of leadership on successful TQM implementation. Effective leaders foster a climate of collaboration, provide resources, and encourage teamwork, ultimately contributing to the enhancement of teaching and learning quality. Moreover, this research study underscores the compatibility of the TQM and EFQM principles in promoting quality enhancement within educational settings. The EFQM Leadership score was calculated by averaging the ratings of leadership behaviors like collaboration, communication, and decision making. The results reveal a strong commitment to TQM principles, with overall TQM and EFQM Leadership scores of 3.58 (±0.11) and 3.46 (±0.30), respectively. The EFQM Leadership dimensions demonstrated significant alignment, particularly in areas such as teacher participation and communication of quality standards. However, there is room for improvement in encouraging two-way communication and ensuring consistent leadership decision implementation. This study highlights the crucial role of effective leadership in fostering a culture of quality and excellence in secondary education, emphasizing the importance of collaboration, communication, and alignment with EFQM principles for successful TQM implementation. Full article

The construction sector is increasingly shifting towards sustainable and efficient methodologies, with the industrialized building system (IBS) playing a pivotal role in this transformation. Despite this, the adoption of total quality management (TQM) in IBS projects faces significant challenges, including a lack of comprehensive understanding of TQM standards and resistance to change within the industry. This study addresses these gaps by developing a comprehensive framework for implementing TQM in sustainable IBS construction projects. The objective is to enhance project quality and sustainability by addressing critical issues such as limited stakeholder awareness and opposition to TQM adoption. Using qualitative methodology rooted in phenomenology, this study explores the lived experiences of key stakeholders involved in IBS projects, including project managers, construction professionals, and government officials. Data were collected through in-depth interviews to capture their perspectives on TQM integration in the IBS context. The findings highlight the crucial role of TQM in fostering continuous improvement, enhancing stakeholder collaboration, and ensuring adherence to quality standards throughout the project lifecycle. The proposed framework incorporates essential TQM principles such as process optimization, employee engagement, and customer focus, providing a structured approach to overcoming the barriers to effective implementation. Furthermore, the framework promotes sustainability by reducing waste and improving energy efficiency in IBS projects. This study offers valuable insights for construction professionals, policymakers, and industry stakeholders, presenting practical solutions to improve the quality and sustainability of IBS construction. Leadership, cultural transformation, and continuous improvement are identified as key factors for successful TQM integration, ultimately leading to more efficient and sustainable building processes in the construction industry. Full article

This study delves into the assessment of the quality of social exchange relationships in the workplace, specifically focusing on leader–member exchange (LMX) and team–member exchange (TMX), to forecast employee Total Quality Management (TQM) involvement within the hospitality industry. Employing Structural Equation Modeling (SEM), the study evaluates multiple hypotheses, utilizing data collected from 811 frontline employees in international tourist hotels located in Taiwan. The findings demonstrate that both LMX and TMX exhibit direct positive influences on employee TQM involvement. Moreover, through mediated path analyses, it is evident that both LMX and TMX exert indirect positive impacts on employee TQM involvement, by means of self-efficacy and job satisfaction. These results elucidate a clear causal chain mechanism underlying the behavior of employee TQM involvement within such social relationships. The study’s revelations carry significant implications for the hospitality industry, shedding light on the nuanced dynamics of these social relationships and their impact on employee behavior concerning TQM involvement. The discussions encompassing the implications of these findings in the realm of hospitality are thoroughly explored and detailed. Full article

The Total Quality Management (TQM) system is known to have a beneficial impact on sustainability. This study aimed to elucidate the achievement of hospital sustainability by analyzing the relationship between the implementation of TQM practices (leadership of management, decision making, continuous improvement, customer focus, employee involvement, process management, and relations with suppliers), and their impact on the financial and operational performance of hospitals. The gathered data underwent analysis using structural equation modeling (SEM) to empirically investigate the impact of TQM methods on the financial and operational performance of hospitals. A total of 1069 surveys were completed in 6 privately-owned and 26 publicly-owned hospitals located in the Marmara region of Turkey. This study contributes significantly by addressing gaps in the existing literature. There is a lack of empirical research that has examined the potential correlation between TQM, operational success, and financial performance in both public and private hospitals. Especially in developing nations like Turkey, the focus is on the early phases of implementing TQM principles, with a primary emphasis on continuous improvement and sustainable performance. The results demonstrate that Total Quality Management (TQM) exerts a substantial impact on the financial and operational performance of hospitals in the service industry. Full article

Background: This paper revolves around a meticulous exploration aimed at discerning the impact of total quality management (TQM) and service quality (SQ) practices upon the financial performance (FP) of firms within the container shipping industry. Our pursuit extends further, delving into the intricacies of SQ as a potential mediating factor in the TQM–FP relationship. This distinctive study investigated six TQM practices in conjunction with five SQ factors, analyzing their impact on firm FP. Methods: This study used a quantitative research approach. Data were collected through a structured questionnaire from logistics specialists and experts in the shipping field. Results: The findings were interesting and showed that two TQM practices—managerial leadership and employee involvement—have a significant positive effect on SQ levels, and one SQ dimension, namely responsiveness, has the biggest and most significant effect on the FP of container shipping companies. Furthermore, SQ mediates the relationship between TQM and FP. Conclusions: This study provides a theoretical contribution by developing a conceptual model that elucidates the correlation between TQM practices and the degree of SQ on the FP of container shipping firms. Moreover, this study provides managers with a tool for identifying, prioritizing, and improving key TQM and SQ practices that contribute significantly to financial success. Full article

This research study aims to study and identify which dimensions of TQM have influence on and support innovation strategies within the Portuguese small and medium enterprises (SMEs), in the context of products or services’ innovation and process innovation, as well as to analyze the extent to which this relationship occurs. To examine the linkage between TQM dimensions and innovation strategies, concerning innovation products and innovation processes, a multiple linear regression analysis was chosen and an eight-predictor multiple linear regression model was proposed. The data was collected through a questionnaire sent by email. This research study allows to conclude that several dimensions of TQM, such as benchmarking, quality/conception and product design, and continuous improvement, have a significant and positive association with product innovation. Although the data analysis/measurement of the results dimension has a significant association with product innovation, this association is negative. Conversely, several TQM dimensions, such as leadership/management’s commitment, benchmarking, involvement/empowerment of employees, and continuous improvement, revealed a positive and significant association with process innovation. Our research is of crucial importance for the knowledge of Portuguese SMEs and the fundamental factors that companies must address to both improve their efficiency and be more competitive, thereby increasing profitability and ensuring financial sustainability in the medium and long term. Full article

Total quality management (TQM) is a lean manufacturing tool that focuses on ensuring the production of goods that meet design specifications and give customer satisfaction, both attractive benefits highly appreciated by managers. However, there are several factors involved in the success of TQM programs, many of which are cultural aspects associated with human resources (HR). This article presents a structural equation model that integrates three latent variables related to internal HR: “managerial commitment,” “employee integration,” and “training and education,” which are linked to the operational benefits of a manufacturing system. The variables are connected through six hypotheses that have been validated with information obtained from 398 responses of a questionnaire applied to manufacturing industry professionals. In addition, a sensitivity analysis was carried out to describe the probabilities of occurrence for the variables at low and high levels. The hypotheses were statistically validated with the partial least squared technique, where the results showed that human factors play an essential role in the success of TQM, since the direct, indirect, and total effects of managerial commitment, employee integration and training, and education processes on the benefits obtained from the implementation of TQM were statistically significant at 95% confidence. Full article

Quality improvement practice (QIP), as a competitive strategy, is increasingly vital for auto factories to improve the product quality and brand reputation. Quality activity on selected automotive parts among a variety of competing candidates is featured by prioritization calculation. It arouses our interest how to select the appropriate auto part to perform quality improvement action based on the collected data from the after-sale source. Managers usually select the QIP part by the rule of thumb that is based on the quantitative criterion or the subjective preference of individuals. The total quality management (TQM) philosophy requires multiple stakeholders’ involvement, regarded as a multi-criteria decision making (MCDM) issue. This paper proposes a novel hybrid MCDM framework to select the best quality improvement solution combining the subjective and objective information. The rough set-based attribute reduction (RSAR) technique was employed to establish the hierarchy structure of influential criteria, and the decision information was collected with triangular fuzzy numbers (TFNs) for its vagueness and ambiguity. In addition, the novel hybrid MCDM framework integrating fuzzy DEMATEL (decision making trial and evaluation laboratory) method, the anti-entropy weighting (AEW) technique and fuzzy VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) was developed to rank the alternatives with the combined weight of criteria. The results argue that the optimal solution keeps a high conformance with Shemshadi’s and Chaghooshi’s methods, which is better than the existing determination. Besides, the result analysis shows the robustness and flexibility of the proposed hybrid MCDM framework. Full article