Next Article in Journal
Standardization Framework for Sustainability from Circular Economy 4.0
Next Article in Special Issue
Optimization of the Induction Process on Light Gauge Steel Profiles Used in Metallic Framed Sustainable Eco-Constructions
Previous Article in Journal
Emergy-Based Sustainability Analysis of an Ecologically Integrated Model with Maize Planting for Silage and Pig-Raising in the North China Plain
Previous Article in Special Issue
Inclusion of Workers with Disabilities in Production 4.0: Legal Foundations in Europe and Potentials Through Worker Assistance Systems
Open AccessArticle

Human Resource Abilities and Skills in TQM for Sustainable Enterprises

Department of Industrial Engineering and Manufacturing, Autonomous University of Ciudad Juarez, Cd Juárez, CUU 32315, Mexico
Higher School of Engineering and Technology, International University of La Rioja (UNIR), 26004 Logroño, Spain
Division of Research and Postgraduate Studies, Tecnológico Nacional de México, Orizaba, VER 94320, Mexico
Department of Electric Engineering, University of La Rioja, 26006 Logroño, Spain
Author to whom correspondence should be addressed.
Sustainability 2019, 11(22), 6488;
Received: 20 September 2019 / Revised: 31 October 2019 / Accepted: 6 November 2019 / Published: 18 November 2019
Total quality management (TQM) is a lean manufacturing tool that focuses on ensuring the production of goods that meet design specifications and give customer satisfaction, both attractive benefits highly appreciated by managers. However, there are several factors involved in the success of TQM programs, many of which are cultural aspects associated with human resources (HR). This article presents a structural equation model that integrates three latent variables related to internal HR: “managerial commitment,” “employee integration,” and “training and education,” which are linked to the operational benefits of a manufacturing system. The variables are connected through six hypotheses that have been validated with information obtained from 398 responses of a questionnaire applied to manufacturing industry professionals. In addition, a sensitivity analysis was carried out to describe the probabilities of occurrence for the variables at low and high levels. The hypotheses were statistically validated with the partial least squared technique, where the results showed that human factors play an essential role in the success of TQM, since the direct, indirect, and total effects of managerial commitment, employee integration and training, and education processes on the benefits obtained from the implementation of TQM were statistically significant at 95% confidence. View Full-Text
Keywords: TQM; PLS; SEM; human resources TQM; PLS; SEM; human resources
Show Figures

Figure 1

MDPI and ACS Style

García-Alcaraz, J.L.; Flor-Montalvo, F.J.; Avelar-Sosa, L.; Sánchez-Ramírez, C.; Jiménez-Macías, E. Human Resource Abilities and Skills in TQM for Sustainable Enterprises. Sustainability 2019, 11, 6488.

Show more citation formats Show less citations formats
Note that from the first issue of 2016, MDPI journals use article numbers instead of page numbers. See further details here.

Article Access Map by Country/Region

Search more from Scilit
Back to TopTop