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Open AccessArticle

Human Resource Abilities and Skills in TQM for Sustainable Enterprises

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Department of Industrial Engineering and Manufacturing, Autonomous University of Ciudad Juarez, Cd Juárez, CUU 32315, Mexico
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Higher School of Engineering and Technology, International University of La Rioja (UNIR), 26004 Logroño, Spain
3
Division of Research and Postgraduate Studies, Tecnológico Nacional de México, Orizaba, VER 94320, Mexico
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Department of Electric Engineering, University of La Rioja, 26006 Logroño, Spain
*
Author to whom correspondence should be addressed.
Sustainability 2019, 11(22), 6488; https://doi.org/10.3390/su11226488
Received: 20 September 2019 / Revised: 31 October 2019 / Accepted: 6 November 2019 / Published: 18 November 2019
Total quality management (TQM) is a lean manufacturing tool that focuses on ensuring the production of goods that meet design specifications and give customer satisfaction, both attractive benefits highly appreciated by managers. However, there are several factors involved in the success of TQM programs, many of which are cultural aspects associated with human resources (HR). This article presents a structural equation model that integrates three latent variables related to internal HR: “managerial commitment,” “employee integration,” and “training and education,” which are linked to the operational benefits of a manufacturing system. The variables are connected through six hypotheses that have been validated with information obtained from 398 responses of a questionnaire applied to manufacturing industry professionals. In addition, a sensitivity analysis was carried out to describe the probabilities of occurrence for the variables at low and high levels. The hypotheses were statistically validated with the partial least squared technique, where the results showed that human factors play an essential role in the success of TQM, since the direct, indirect, and total effects of managerial commitment, employee integration and training, and education processes on the benefits obtained from the implementation of TQM were statistically significant at 95% confidence. View Full-Text
Keywords: TQM; PLS; SEM; human resources TQM; PLS; SEM; human resources
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García-Alcaraz, J.L.; Flor-Montalvo, F.J.; Avelar-Sosa, L.; Sánchez-Ramírez, C.; Jiménez-Macías, E. Human Resource Abilities and Skills in TQM for Sustainable Enterprises. Sustainability 2019, 11, 6488.

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