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Search Results (193)

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Keywords = Business Intelligence & Analytics

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23 pages, 1356 KB  
Article
Digital Transformation in Accounting: An Assessment of Automation and AI Integration
by Carlos Sampaio and Rui Silva
Int. J. Financial Stud. 2025, 13(4), 206; https://doi.org/10.3390/ijfs13040206 - 5 Nov 2025
Viewed by 1110
Abstract
This study conducts a bibliometric analysis of the scientific literature on digital, automated, and AI-assisted accounting systems. The data include documents listed in the Web of Science and Scopus databases. The analysis identifies the main authors, countries/territories, sources, and thematic trends. The results [...] Read more.
This study conducts a bibliometric analysis of the scientific literature on digital, automated, and AI-assisted accounting systems. The data include documents listed in the Web of Science and Scopus databases. The analysis identifies the main authors, countries/territories, sources, and thematic trends. The results reveal that the scientific output within this research field has increased since 2018, emphasising the integration of artificial intelligence (AI), robotic process automation, and blockchain technologies in accounting. The findings also suggest that automation enhances efficiency, accuracy, and reliability while also raising concerns about ethics, cybersecurity, and job displacement. This study evaluates the accounting research from early discussions on information systems and automation to current topics such as digital transformation, sustainability, and intelligent decision-making. Furthermore, it contributes to the understanding of the scientific development of digital accounting and addresses future research directions involving AI and machine learning for predictive analytics and fraud detection, blockchain for secure and transparent accounting systems, sustainability through the integration of ESG reporting, and interdisciplinary collaboration between accounting, computer science, and business management to develop intelligent financial systems. The findings provide insights for academics and practitioners aiming to understand the ongoing digital transformation of accounting systems. Full article
(This article belongs to the Special Issue Technologies and Financial Innovation)
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33 pages, 7618 KB  
Article
Data-Driven Predictive Analytics for Dynamic Aviation Systems: Optimising Fleet Maintenance and Flight Operations Through Machine Learning
by Elmin Marevac, Esad Kadušić, Natasa Živić, Dženan Hamzić and Narcisa Hadžajlić
Future Internet 2025, 17(11), 508; https://doi.org/10.3390/fi17110508 - 4 Nov 2025
Viewed by 771
Abstract
The aviation industry operates as a complex, dynamic system generating vast volumes of data from aircraft sensors, flight schedules, and external sources. Managing this data is critical for mitigating disruptive and costly events such as mechanical failures and flight delays. This paper presents [...] Read more.
The aviation industry operates as a complex, dynamic system generating vast volumes of data from aircraft sensors, flight schedules, and external sources. Managing this data is critical for mitigating disruptive and costly events such as mechanical failures and flight delays. This paper presents a comprehensive application of predictive analytics and machine learning to enhance aviation safety and operational efficiency. We address two core challenges: predictive maintenance of aircraft engines and forecasting flight delays. For maintenance, we utilise NASA’s C-MAPSS simulation dataset to develop and compare models, including one-dimensional convolutional neural networks (1D CNNs) and long short-term memory networks (LSTMs), for classifying engine health status and predicting the Remaining Useful Life (RUL), achieving classification accuracy up to 97%. For operational efficiency, we analyse historical flight data to build regression models for predicting departure delays, identifying key contributing factors such as airline, origin airport, and scheduled time. Our methodology highlights the critical role of Exploratory Data Analysis (EDA), feature selection, and data preprocessing in managing high-volume, heterogeneous data sources. The results demonstrate the significant potential of integrating these predictive models into aviation Business Intelligence (BI) systems to transition from reactive to proactive decision-making. The study concludes by discussing the integration challenges within existing data architectures and the future potential of these approaches for optimising complex, networked transportation systems. Full article
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20 pages, 2503 KB  
Article
Towards Digital Transformation in SMEs: A Custom Software Solution for Shopfloor–ERP Integration
by Bárbara Amaro, Abílio Borges, Angela Semitela and António Completo
Machines 2025, 13(11), 1002; https://doi.org/10.3390/machines13111002 - 31 Oct 2025
Viewed by 395
Abstract
The increasing complexity of mechanical manufacturing demands intelligent, integrated solutions to maintain high levels of precision, efficiency, and traceability. While ERP systems provide centralized management for core business functions, they often fall short in addressing operational-level workflows on the shopfloor. This paper presents [...] Read more.
The increasing complexity of mechanical manufacturing demands intelligent, integrated solutions to maintain high levels of precision, efficiency, and traceability. While ERP systems provide centralized management for core business functions, they often fall short in addressing operational-level workflows on the shopfloor. This paper presents the development and implementation of GIP (Gestão Integrada de Produção—Integrated Production Management), a custom software solution designed to bridge this gap for a small-to-medium enterprise (SME) specializing in precision mechanical components. GIP automates manual tasks such as technical drawing validation, file management, and part tracking, significantly reducing approval times and human error while enhancing traceability through unique DataMatrix part marking and centralized data logging. Developed with a modular, user-centered design using C# and SQL Server, the system integrates seamlessly with existing ERP infrastructure, following Industry 4.0 principles. Its deployment resulted in quantifiable improvements in productivity, data security, interdepartmental communication, and project delivery times. The success of GIP underscores the benefits of complementing ERP platforms with task-specific tools tailored to real user workflows. This approach aligns with smart manufacturing trends such as digital threads and digital twins, laying the groundwork for future enhancements in predictive maintenance and real-time analytics. GIP demonstrates how agile, scalable digital tools can drive competitiveness in modern industrial environments. Full article
(This article belongs to the Section Automation and Control Systems)
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24 pages, 2785 KB  
Article
Mapping the Evolution of Digital Marketing Research Using Natural Language Processing
by Chetan Sharma, Pranabananda Rath, Rajender Kumar, Shamneesh Sharma and Hsin-Yuan Chen
Information 2025, 16(11), 942; https://doi.org/10.3390/info16110942 - 30 Oct 2025
Viewed by 1063
Abstract
Digital marketing has become a game-changer by combining cutting-edge technologies, insights into how customers behave, and applicability across industries to change how businesses plan and how they interact with customers. Digital marketing is a key part of being competitive, sustainable, and innovative in [...] Read more.
Digital marketing has become a game-changer by combining cutting-edge technologies, insights into how customers behave, and applicability across industries to change how businesses plan and how they interact with customers. Digital marketing is a key part of being competitive, sustainable, and innovative in a world where more and more people are using the internet and social media. Even though this subject is important, the study of it is still scattered, which shows that there is a need to systematically map out its intellectual structure. This research utilizes a bibliometric and topic modeling methodology, analyzing 4722 publications sourced from the Scopus database, including the string “Digital Marketing”. The authors employed Latent Dirichlet Allocation (LDA), a method from Natural Language Processing, to discern latent study themes and Vosviewer 1.6.20 for bibliometric analysis. The results explore ten main thematic clusters, such as digital marketing and blockchain, applications in the health and food industries, higher education and skill enhancement, machine learning and analytics, small and medium-sized enterprises (SMEs) and sustainability, emerging trends and ethics, sales transformation, tourism and hospitality, digital media and audience perception, and consumer satisfaction through service quality. These clusters show that digital marketing is becoming more interdisciplinary and is becoming more connected to ethical and technological issues. The report finds that digital marketing research is changing quickly because of artificial intelligence (AI), blockchain, immersive technology, and reflect it with a digital business environment. Future directions encompass the expansion of analyses to new economies, the implementation of advanced semantic models, and the navigation of ethical difficulties, thereby guaranteeing that digital marketing fosters both business progress and public welfare. Full article
(This article belongs to the Special Issue Feature Papers in Information in 2024–2025)
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10 pages, 831 KB  
Proceeding Paper
Bridging the Gap Between Traditional Process Mining and Object-Centric Process Mining
by Hamza Moumad and Maryam Radgui
Eng. Proc. 2025, 112(1), 54; https://doi.org/10.3390/engproc2025112054 - 28 Oct 2025
Viewed by 487
Abstract
Process mining has become an essential technique for analyzing and optimizing business processes by leveraging digital traces recorded by enterprise systems. However, traditional process mining methods rely heavily on the concept of case identifiers, assuming that each event is associated with only one [...] Read more.
Process mining has become an essential technique for analyzing and optimizing business processes by leveraging digital traces recorded by enterprise systems. However, traditional process mining methods rely heavily on the concept of case identifiers, assuming that each event is associated with only one process instance. This assumption often limits their applicability in complex, real-world environments where multiple objects interact concurrently. This study seeks to connect conventional process mining approaches with the growing domain of object-centric process mining, which provides a broader perspective by considering events linked to multiple business entities. We review the conceptual foundations of both approaches and identify the challenges in transitioning from a case-centric to an object-centric perspective. Our findings demonstrate that object-centric process mining provides richer insights into interconnected process behavior. We conclude that object-centric paradigms mark a significant advancement in process analytics, paving the way for more adaptive and intelligent process improvement frameworks. This study not only bridges conventional process mining approaches with the emerging field of object-centric process mining (OC-PM) but also explores how recent advancements, particularly in Generative AI, are being leveraged within OC-PM frameworks. Specifically, we highlight approaches that integrate Generative AI techniques, including Large Language Models (LLMs), to enhance process understanding and prediction. The integration of AI—especially Generative AI—enables researchers and practitioners to move beyond the limitations and challenges of classical, case-centric process mining, offering more flexible, intelligent, and context-aware process analysis capabilities. Full article
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24 pages, 797 KB  
Article
Towards a Sustainable Workforce in Big Data Analytics: Skill Requirements Analysis from Online Job Postings Using Neural Topic Modeling
by Fatih Gurcan, Ahmet Soylu and Akif Quddus Khan
Sustainability 2025, 17(20), 9293; https://doi.org/10.3390/su17209293 - 20 Oct 2025
Viewed by 660
Abstract
Big data analytics has become a cornerstone of modern industries, driving advancements in business intelligence, competitive intelligence, and data-driven decision-making. This study applies Neural Topic Modeling (NTM) using the BERTopic framework and N-gram-based textual content analysis to examine job postings related to big [...] Read more.
Big data analytics has become a cornerstone of modern industries, driving advancements in business intelligence, competitive intelligence, and data-driven decision-making. This study applies Neural Topic Modeling (NTM) using the BERTopic framework and N-gram-based textual content analysis to examine job postings related to big data analytics in real-world contexts. A structured analytical process was conducted to derive meaningful insights into workforce trends and skill demands in the big data analytics domain. First, expertise roles and tasks were identified by analyzing job titles and responsibilities. Next, key competencies were categorized into analytical, technical, developer, and soft skills and mapped to corresponding roles. Workforce characteristics such as job types, education levels, and experience requirements were examined to understand hiring patterns. In addition, essential tasks, tools, and frameworks in big data analytics were identified, providing insights into critical technical proficiencies. The findings show that big data analytics requires expertise in data engineering, machine learning, cloud computing, and AI-driven automation. They also emphasize the importance of continuous learning and skill development to sustain a future-ready workforce. By connecting academia and industry, this study provides valuable implications for educators, policymakers, and corporate leaders seeking to strengthen workforce sustainability in the era of big data analytics. Full article
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20 pages, 1164 KB  
Article
Digitalizing Bridge Inspection Processes Using Building Information Modeling (BIM) and Business Intelligence (BI)
by Luke Nichols, Amr Ashmawi and Phuong H. D. Nguyen
Appl. Sci. 2025, 15(20), 10927; https://doi.org/10.3390/app152010927 - 11 Oct 2025
Viewed by 681
Abstract
State Departments of Transportation (DOTs) face challenges with traditional bridge inspections that are time-consuming, inconsistent, and paper-based. This study focused on an existing research gap regarding automated methods that streamline the bridge inspection process, prioritize maintenance effectively, and allocate resources efficiently. Thus, this [...] Read more.
State Departments of Transportation (DOTs) face challenges with traditional bridge inspections that are time-consuming, inconsistent, and paper-based. This study focused on an existing research gap regarding automated methods that streamline the bridge inspection process, prioritize maintenance effectively, and allocate resources efficiently. Thus, this paper introduces a digitalized bridge inspection framework by integrating Building Information Modeling (BIM) and Business Intelligence (BI) to enable near-real-time monitoring and digital documentation. This study adopts a Design Science Research (DSR) methodology, a recognized paradigm for developing and evaluating the innovative SmartBridge to address pressing bridge inspection problems. The method involved designing an Autodesk Revit-based plugin for data synchronization, element-specific comments, and interactive dashboards, demonstrated through an illustrative 3D bridge model. An illustrative example of the digitalized bridge inspection with the proposed framework is provided. The results show that SmartBridge streamlines data collection, reduces manual documentation, and enhances decision-making compared to conventional methods. This paper contributes to this body of knowledge by combining BIM and BI for digital visualization and predictive analytics in bridge inspections. The proposed framework has high potential for hybridizing digital technologies into bridge infrastructure engineering and management to assist transportation agencies in establishing a safer and efficient bridge inspection approach. Full article
(This article belongs to the Special Issue Robotics and Automation Systems in Construction: Trends and Prospects)
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21 pages, 5262 KB  
Article
Financial Assessment of the Sustainability of Solar-Powered Electric School Buses in Vehicle-to-Grid Systems in the United States
by Francisco Haces-Fernandez
Sustainability 2025, 17(20), 9002; https://doi.org/10.3390/su17209002 - 11 Oct 2025
Viewed by 358
Abstract
Transition to electric vehicles has accelerated in diverse consumer sectors all over the world. Electric School Buses (ESBs) are a particular area of interest due to their environmental and financial potential benefits, including Vehicle-to-Grid (V2G) synergies. Storing electricity in times of lower demand [...] Read more.
Transition to electric vehicles has accelerated in diverse consumer sectors all over the world. Electric School Buses (ESBs) are a particular area of interest due to their environmental and financial potential benefits, including Vehicle-to-Grid (V2G) synergies. Storing electricity in times of lower demand to supply the grid at optimal times can provide significant sustainability benefits, among them a reduction in new generation capacity and financial revenue for battery owners. ESBs, with their high-capacity batteries, have significant potential to supply the grid in V2G systems. There are more than half a million school buses in the US, with a wide geographical distribution, which have significant idle times during school days and holidays. This presents very attractive investment possibilities, providing school districts with additional revenue and supplying local communities with sustainable electricity at high-demand times. This study develops a framework to financially evaluate sustainability of ESB V2G schemes in the US. It applies data analytics, GIS, and Business Intelligence to integrate and assess publicly available data to provide stakeholders with decision-making tools in selecting optimal locations and operation times for these projects. Results indicate that revenue for these projects is significant in most schools, with some locations generating very high revenue potential. Geospatial analysis for most locations and time frames indicates very promising results, with schools potentially receiving significant income from these systems. The framework provides, therefore, relevant information for stakeholders to make sustainable decisions on the development of these projects. Full article
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20 pages, 4431 KB  
Review
Artificial Intelligence and Firm Value: A Bibliometric and Systematic Literature Review
by Alexandros Koulis, Constantinos Kyriakopoulos and Ioannis Lakkas
FinTech 2025, 4(4), 54; https://doi.org/10.3390/fintech4040054 - 5 Oct 2025
Viewed by 1320
Abstract
Objective: This study investigates how artificial intelligence (AI) research relates to firm value, focusing on dominant thematic trends, theoretical foundations, and global collaboration patterns. Methods: A PRISMA-guided systematic review was conducted on 219 peer-reviewed articles published between 2013 and May 2025 in the [...] Read more.
Objective: This study investigates how artificial intelligence (AI) research relates to firm value, focusing on dominant thematic trends, theoretical foundations, and global collaboration patterns. Methods: A PRISMA-guided systematic review was conducted on 219 peer-reviewed articles published between 2013 and May 2025 in the Web of Science Social Sciences Citation Index. Bibliometric techniques, including co-word, co-citation, and collaboration network analyses, were performed using the bibliometrix (version 4.2.3) in R (version 4.4.2) package to map key concepts, intellectual structures, and international research partnerships. Results: The literature is primarily grounded in strategic management theories such as the resource-based view (RBV) and dynamic capabilities. Emerging research streams emphasize digital transformation, big data analytics, and decision support systems. Frequently co-occurring terms include “firm performance,” “artificial intelligence,” “dynamic capabilities,” “information technology,” and “decision-making.” Collaboration mapping highlights the United States, United Kingdom, and China as leading hubs, with increasing contributions from emerging economies such as India, Malaysia, and Saudi Arabia. The alignment between co-word and co-citation structures reflects a shift from foundational theory to applied AI capabilities in firm-value creation. Implications: By integrating a systematic review with advanced bibliometric and science-mapping methods, this work establishes a structured foundation for theory development, empirical testing, and policy formulation in AI-driven business landscapes. Full article
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52 pages, 3207 KB  
Review
Cognitive Bias Mitigation in Executive Decision-Making: A Data-Driven Approach Integrating Big Data Analytics, AI, and Explainable Systems
by Leonidas Theodorakopoulos, Alexandra Theodoropoulou and Constantinos Halkiopoulos
Electronics 2025, 14(19), 3930; https://doi.org/10.3390/electronics14193930 - 3 Oct 2025
Viewed by 2797
Abstract
Cognitive biases continue to pose significant challenges in executive decision-making, often leading to strategic inefficiencies, misallocation of resources, and flawed risk assessments. While traditional decision-making relies on intuition and experience, these methods are increasingly proving inadequate in addressing the complexity of modern business [...] Read more.
Cognitive biases continue to pose significant challenges in executive decision-making, often leading to strategic inefficiencies, misallocation of resources, and flawed risk assessments. While traditional decision-making relies on intuition and experience, these methods are increasingly proving inadequate in addressing the complexity of modern business environments. Despite the growing integration of big data analytics into executive workflows, existing research lacks a comprehensive examination of how AI-driven methodologies can systematically mitigate biases while maintaining transparency and trust. This paper addresses these gaps by analyzing how big data analytics, artificial intelligence (AI), machine learning (ML), and explainable AI (XAI) contribute to reducing heuristic-driven errors in executive reasoning. Specifically, it explores the role of predictive modeling, real-time analytics, and decision intelligence systems in enhancing objectivity and decision accuracy. Furthermore, this study identifies key organizational and technical barriers—such as biases embedded in training data, model opacity, and resistance to AI adoption—that hinder the effectiveness of data-driven decision-making. By reviewing empirical findings from A/B testing, simulation experiments, and behavioral assessments, this research examines the applicability of AI-powered decision support systems in strategic management. The contributions of this paper include a detailed analysis of bias mitigation mechanisms, an evaluation of current limitations in AI-driven decision intelligence, and practical recommendations for fostering a more data-driven decision culture. By addressing these research gaps, this study advances the discourse on responsible AI adoption and provides actionable insights for organizations seeking to enhance executive decision-making through big data analytics. Full article
(This article belongs to the Special Issue Feature Papers in Artificial Intelligence)
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30 pages, 753 KB  
Article
Integrated AI and Business Analytics for Sustaining Data-Driven and Technological Innovation: The Mediating Role of Integration Capabilities and Digital Platform
by Thamir Hamad Alaskar
Sustainability 2025, 17(19), 8749; https://doi.org/10.3390/su17198749 - 29 Sep 2025
Viewed by 1037
Abstract
While integrated Artificial Intelligence and Business Analytics (AI-BA) represents a significant advancement in marketing analytics and greatly influences firms’ innovations, there is a considerable gap in current research regarding its impact on technological innovation. This study addresses this gap by exploring how AI-BA [...] Read more.
While integrated Artificial Intelligence and Business Analytics (AI-BA) represents a significant advancement in marketing analytics and greatly influences firms’ innovations, there is a considerable gap in current research regarding its impact on technological innovation. This study addresses this gap by exploring how AI-BA affects data-driven and technological innovation, considering the mediating roles of integration capabilities and digital platforms. A theoretical model has been developed based on the dynamic capability view (DCV) and organizational information processing theory (OIPT). The model has been validated using data from enterprises in Saudi Arabia, and Partial Least Squares Structural Equation Modeling (PLS-SEM) has been employed for analysis. The findings demonstrate that AI-BA directly enhances both technological and data-driven innovation. Additionally, it was discovered that data-driven innovation, integration capabilities, and digital platforms mediate these effects, thereby enhancing technological innovation within the respective industries. These findings provide both theoretical and practical insights into the relationship between AI-BA, data-driven innovation, and technological innovation. They enrich the existing literature and provide actionable guidance for practitioners aiming to align their AI-BA with improved technological innovation outcomes. Full article
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23 pages, 737 KB  
Article
Electric Vehicle Charging: A Business Intelligence Model
by Alexandra Bousia
World Electr. Veh. J. 2025, 16(9), 531; https://doi.org/10.3390/wevj16090531 - 18 Sep 2025
Viewed by 642
Abstract
The adoption of electric vehicles (EVs) has grown substantially in recent years, offering a cleaner and highly promising pathway toward the decarbonization of urban environments. However, this trend introduces new challenges in charging infrastructure and management. This paper proposes a synergistic integration of [...] Read more.
The adoption of electric vehicles (EVs) has grown substantially in recent years, offering a cleaner and highly promising pathway toward the decarbonization of urban environments. However, this trend introduces new challenges in charging infrastructure and management. This paper proposes a synergistic integration of Business Intelligence (BI) and Artificial Intelligence (AI) techniques—including machine learning and data analytics—for solving the EV charging problem. We begin with an in-depth analysis of charging behaviors, leveraging extensive datasets from EVs, charging stations (CSs), and auxiliary sources. Based on this analysis, we introduce a BI framework utilizing advanced data mining methods to utilize large-scale data effectively. We then present a BI-based decision-making model that enables comprehensive analysis and optimized solutions for EV charge scheduling and the cooperation among different CS owners. The model is validated across multiple real-world scenarios and case studies, demonstrating significant improvements in charging efficiency, utilization, and reliability. By showcasing the practical applications of BI-driven analytics, our findings underscore the transformative impact of data-informed methodologies on EV charging operations. This paper concludes with a discussion of open research opportunities in AI- and BI-driven intelligent transportation—specifically in EV charging optimization, grid integration, and predictive analytics. Full article
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27 pages, 1118 KB  
Article
Enabling Intelligent Data Modeling with AI for Business Intelligence and Data Warehousing: A Data Vault Case Study
by Andreea Vines, Ana-Ramona Bologa and Andreea-Izabela Bostan
Systems 2025, 13(9), 811; https://doi.org/10.3390/systems13090811 - 16 Sep 2025
Viewed by 1020
Abstract
This study explores the innovative application of Artificial Intelligence (AI) in transforming data engineering practices, with a specific focus on optimizing data modeling and data warehouse automation for Business Intelligence (BI) systems. The proposed framework automates the creation of Data Vault models directly [...] Read more.
This study explores the innovative application of Artificial Intelligence (AI) in transforming data engineering practices, with a specific focus on optimizing data modeling and data warehouse automation for Business Intelligence (BI) systems. The proposed framework automates the creation of Data Vault models directly from raw source tables by leveraging the advanced capabilities of Large Language Models (LLMs). The approach involves multiple iterations and uses a set of LLMs from various providers to improve accuracy and adaptability. These models identify relevant entities, relationships, and historical attributes by analyzing the metadata, schema structures, and contextual relationships embedded within the source data. To ensure the generated models are valid and reliable, the study introduces a rigorous validation methodology that combines syntactic, structural, and semantic evaluations into a single comprehensive validity coefficient. This metric provides a quantifiable measure of model quality, facilitating both automated evaluation and human understanding. Through iterative refinement and multi-model experimentation, the system significantly reduces manual modeling efforts, enhances consistency, and accelerates the data warehouse development lifecycle. This exploration serves as a foundational step toward understanding the broader implications of AI-driven automation in advancing the state of modern Big Data warehousing and analytics. Full article
(This article belongs to the Special Issue Business Intelligence and Data Analytics in Enterprise Systems)
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17 pages, 674 KB  
Article
Leveraging Business Intelligence for Sustainable Operations: An Operations Research Perspective in Logistics 4.0
by Maria De Lurdes Gomes Neves
Sustainability 2025, 17(18), 8120; https://doi.org/10.3390/su17188120 - 9 Sep 2025
Viewed by 998
Abstract
This study explores the integration of Business Intelligence (BI) and Operations Research (OR) as a driver of sustainability within the evolving framework of Logistics 4.0. As logistics systems face pressures from environmental regulations, digital transformation, and stakeholder expectations, the intersection of data analytics [...] Read more.
This study explores the integration of Business Intelligence (BI) and Operations Research (OR) as a driver of sustainability within the evolving framework of Logistics 4.0. As logistics systems face pressures from environmental regulations, digital transformation, and stakeholder expectations, the intersection of data analytics and optimization emerges as a critical lever for sustainable operations. Grounded in a Delphi study conducted in a Portuguese logistics firm, this research captures expert consensus across five dimensions of BI implementation: data infrastructure, real-time decision-making, operational transparency, stakeholder coordination, and sustainability performance monitoring. Methodologically, this study employed two iterative Delphi rounds with 61 cross-functional professionals directly engaged with the organization’s BI systems, particularly Microsoft Power BI. Findings indicate that integrating BI with OR models enhances organizational capacity for proactive scenario planning, carbon footprint reduction, and ESG-aligned decision-making. The results also underscore the importance of cross-departmental collaboration, data governance maturity, and user training in fully leveraging BI for sustainable value creation. By providing both theoretical insights and practical guidance, this study advances the emerging discourse on data-driven sustainability in logistics. It offers actionable insights for logistics managers, sustainability strategists, and policymakers seeking to operationalize digital sustainability and embed intelligence-driven approaches into resilient, low-carbon supply chains. Full article
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26 pages, 759 KB  
Article
AI-Driven Process Innovation: Transforming Service Start-Ups in the Digital Age
by Neda Azizi, Peyman Akhavan, Claire Davison, Omid Haass, Shahrzad Saremi and Syed Fawad M. Zaidi
Electronics 2025, 14(16), 3240; https://doi.org/10.3390/electronics14163240 - 15 Aug 2025
Viewed by 1478
Abstract
In today’s fast-moving digital economy, service start-ups are reshaping industries; however, they face intense uncertainty, limited resources, and fierce competition. This study introduces an Artificial Intelligence (AI)-powered process modeling framework designed to give these ventures a competitive edge by combining big data analytics, [...] Read more.
In today’s fast-moving digital economy, service start-ups are reshaping industries; however, they face intense uncertainty, limited resources, and fierce competition. This study introduces an Artificial Intelligence (AI)-powered process modeling framework designed to give these ventures a competitive edge by combining big data analytics, machine learning, and Business Process Model and Notation (BPMN). While past models often overlook the dynamic, human-centered nature of service businesses, this research fills that gap by integrating AI-Driven Ideation, AI-Augmented Content, and AI-Enabled Personalization to fuel innovation, agility, and customer-centricity. Expert insights, gathered through a two-stage fuzzy Delphi method and validated using DEMATEL, reveal how AI can transform start-up processes by offering real-time feedback, predictive risk management, and smart customization. This model does more than optimize operations; it empowers start-ups to thrive in volatile, data-rich environments, improving strategic decision-making and even health and safety governance. By blending cutting-edge AI tools with process innovation, this research contributes a fresh, scalable framework for digital-age entrepreneurship. It opens exciting new pathways for start-up founders, investors, and policymakers looking to harness AI’s full potential in transforming how new ventures operate, compete, and grow. Full article
(This article belongs to the Special Issue Advances in Information, Intelligence, Systems and Applications)
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