Data-Driven Insights with Predictive Marketing Analysis

A special issue of Systems (ISSN 2079-8954). This special issue belongs to the section "Systems Practice in Social Science".

Deadline for manuscript submissions: 30 September 2025 | Viewed by 612

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Faculdade de Ciencias Sociais e Empresariais, IADE-Universidade Europeia, 1200-649 Lisboa, Portugal
Interests: marketing; knowledge management; intellectual capital

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Guest Editor
The Research Unit on Governance, Competitiveness and Public Policies (GOVCOPP), Universidade Europeia, 1200-649 Lisbon, Portugal
Interests: sustainability; data science; digital transformation; competitive strategy; competitive dynamics; strategic groups; marketing
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Dear Colleagues,

In today's dynamic and highly competitive market environment, organizations are increasingly relying on data-driven decision making to gain actionable insights and optimize their marketing strategies. The integration of advanced analytical techniques, artificial intelligence, and big data technologies has revolutionized the way businesses approach customer segmentation, campaign management, and performance evaluation. This Special Issue aims to explore how systems thinking can enhance the effectiveness of marketing analytics by considering the complex interdependencies between data sources, customer behavior, and business objectives. The Issue welcomes contributions that emphasize the holistic and interconnected nature of marketing systems, addressing challenges such as data integration, real-time decision making, and ethical considerations. By bringing together perspectives from systems theory, decision science, and marketing analytics, this Issue seeks to provide valuable insights for academics and practitioners looking to leverage data-driven approaches in their marketing strategies.

Dr. Rui Nunes Cruz
Dr. Albérico Travassos Rosário
Guest Editors

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Keywords

  • marketing analytics systems
  • data-driven decision making
  • artificial intelligence in marketing
  • complex adaptive systems in marketing
  • systems thinking in marketing strategy
  • customer data integration
  • predictive analytics for marketing
  • decision support systems for marketing
  • business intelligence and marketing performance
  • ethical considerations in data-driven marketing

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Published Papers (1 paper)

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46 pages, 5687 KB  
Article
E-Commerce Revolution: How the Pandemic Reshaped the US Consumer Shopping Habits: A PACF and ARIMA Approach
by Catalin Popescu, Manuela Rozalia Gabor and Adrian Stancu
Systems 2025, 13(9), 802; https://doi.org/10.3390/systems13090802 - 13 Sep 2025
Viewed by 36
Abstract
Accelerated digital transformations and the evolution of consumer behavior in recent years underscore the need for a systemic perspective in marketing analytics to better comprehend the complex interplay between technology, data, and the profound changes triggered by global events, such as the COVID-19 [...] Read more.
Accelerated digital transformations and the evolution of consumer behavior in recent years underscore the need for a systemic perspective in marketing analytics to better comprehend the complex interplay between technology, data, and the profound changes triggered by global events, such as the COVID-19 pandemic. The COVID-19 pandemic has catalyzed a massive shift toward digitalization and transformed e-commerce from an option to a necessity for both businesses and consumers. This paper analyzes the total store and non-store sales, as well as total e-commerce sales, of the US retail trade across six main business categories and nine subcategories from the first quarter of 2018 to the first quarter of 2024. The data was divided into three time spans, corresponding to pre-, during, and post-COVID-19 pandemic periods, to examine the changing behavior of US consumers over time for different business categories. The statistical and econometric methods employed are the partial autocorrelation function (PACF), autocorrelation function, autoregressive integrated moving average model, inferential statistics, and regression model. The results indicate that the pandemic significantly increased non-store retailer sales compared to the pre-pandemic period, underscoring the importance of e-commerce. When physical stores reopened, e-commerce sales did not decline to pre-pandemic levels. The PACF analysis showed seasonality and lagged correlations. Thus, the pandemic-induced buying behaviors of US consumers continue to influence current sales patterns. The pandemic was more than just a temporary disruption, which permanently changed the retail sector. Retailers that quickly adapted to online models gained a competitive edge, whereas US consumers became accustomed to the convenience and flexibility of e-commerce. The behavior of US consumers adapted not only in response to immediate needs during the pandemic but also led to longer-term shifts in spending patterns, with each category reacting uniquely based on product type and perceived necessity. The analysis of how the COVID-19 pandemic transformed consumer behavior in the US reveals several important implications for both consumers and trade policymakers. First, the long-lasting and structural shift toward e-commerce is confirmed, representing a fundamental change in the dynamics of demand and supply. For consumers, the convenience, flexibility, and accessibility of digital channels have moved beyond mere situational advantages to become a behavioral norm. This shift has empowered consumers by giving them greater access to price comparisons, more diverse options, and increased informational transparency. Additionally, the data shows the emergence of hybrid consumption models: essential goods are mainly purchased online, while purchases of branded clothing, electronics, furniture, luxury items, and similar products continue to favor the traditional retail experience. Full article
(This article belongs to the Special Issue Data-Driven Insights with Predictive Marketing Analysis)
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