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Article

A Post-Occupancy Evaluation Framework for Enhancing Resident Satisfaction and Building Performance in Multi-Story Residential Developments in Saudi Arabia

by
Saleh Baharetha
1,
Mohammad A. Hassanain
2,3,
Adel Alshibani
2,4,
Djamel Ouis
2,4,
Mohammed M. Gomaa
5,6 and
Mohamed Salah Ezz
1,7,*
1
Department of Architecture, College of Engineering and Information Technology, Onaizah Colleges, Onaizah 56447, Saudi Arabia
2
Architectural Engineering and Construction Management Department, King Fahd University of Petroleum and Minerals, Dhahran 31261, Saudi Arabia
3
Interdisciplinary Research Canter for Smart Mobility and Logistics, King Fahd University of Petroleum and Minerals, Dhahran 31261, Saudi Arabia
4
Interdisciplinary Research Canter of Construction and Building Materials, King Fahd University of Petroleum and Minerals, Dhahran 31261, Saudi Arabia
5
Department of Architecture, School of Engineering, Computing & Design, Dar Al-Hekma University, Jeddah 22246, Saudi Arabia
6
Department of Architectural Engineering, Faculty of Engineering, Aswan University, Aswan 81542, Egypt
7
Department of Architecture, The Higher Institute for Engineering and Technology, K21 Cairo/Bilbies, Obour City 11828, Egypt
*
Author to whom correspondence should be addressed.
Architecture 2025, 5(1), 8; https://doi.org/10.3390/architecture5010008
Submission received: 29 October 2024 / Revised: 17 January 2025 / Accepted: 22 January 2025 / Published: 23 January 2025
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Abstract

This paper presents a systematic post-occupancy evaluation (POE) of a gated apartment building in Onaizah, Qassim, Saudi Arabia, focusing on resident satisfaction and building performance. Employing a mixed-methods approach, the research combines quantitative data from questionnaires and qualitative data from walkthrough observations and interviews to assess various performance aspects, including thermal comfort, visual comfort, acoustic performance, and safety. Results indicate that residents generally expressed satisfaction with thermal comfort, visual comfort, and indoor air quality. However, concerns were highlighted in areas such as safety and security, design adequacy, and construction support services. These findings reveal that while the building meets many occupant needs, there are critical areas requiring improvement. This study underscores the importance of incorporating POE as a valuable tool for assessing building performance and informing future design and management strategies in residential developments. Finally, this study’s methodology excelled in analyzing the quality and performance of residential building elements, which contributes to enriching the literature related to facilities management. It explains the research strategy followed to provide an organized and reliable framework that can be used to evaluate performance and quality in residential buildings.
Keywords: post-occupancy evaluation; residential buildings; user satisfaction; performance elements; gated communities; indicators post-occupancy evaluation; residential buildings; user satisfaction; performance elements; gated communities; indicators

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MDPI and ACS Style

Baharetha, S.; Hassanain, M.A.; Alshibani, A.; Ouis, D.; Gomaa, M.M.; Ezz, M.S. A Post-Occupancy Evaluation Framework for Enhancing Resident Satisfaction and Building Performance in Multi-Story Residential Developments in Saudi Arabia. Architecture 2025, 5, 8. https://doi.org/10.3390/architecture5010008

AMA Style

Baharetha S, Hassanain MA, Alshibani A, Ouis D, Gomaa MM, Ezz MS. A Post-Occupancy Evaluation Framework for Enhancing Resident Satisfaction and Building Performance in Multi-Story Residential Developments in Saudi Arabia. Architecture. 2025; 5(1):8. https://doi.org/10.3390/architecture5010008

Chicago/Turabian Style

Baharetha, Saleh, Mohammad A. Hassanain, Adel Alshibani, Djamel Ouis, Mohammed M. Gomaa, and Mohamed Salah Ezz. 2025. "A Post-Occupancy Evaluation Framework for Enhancing Resident Satisfaction and Building Performance in Multi-Story Residential Developments in Saudi Arabia" Architecture 5, no. 1: 8. https://doi.org/10.3390/architecture5010008

APA Style

Baharetha, S., Hassanain, M. A., Alshibani, A., Ouis, D., Gomaa, M. M., & Ezz, M. S. (2025). A Post-Occupancy Evaluation Framework for Enhancing Resident Satisfaction and Building Performance in Multi-Story Residential Developments in Saudi Arabia. Architecture, 5(1), 8. https://doi.org/10.3390/architecture5010008

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