Stress-Preventive Management Competencies
Definition
:1. Introduction
2. The Psychosocial Perspective on Work-Related Stress
3. Stress-Preventive Management Competencies
- The first approach, developed by Gilbreath and Benson [43], pioneered this field. Using a mixed-method approach, combining interviews with supervisors and employees with psychometric data analysis, the authors identified 63 supervisory behaviours influencing employees’ psychosocial working conditions. As a result, the authors developed and validated a Tool employing a Likert-type scale [76] (i.e., Supervisor Practices Instrument-SPI). The management behaviours identified by the authors included those related to job control (e.g., “Is flexible about how I accomplish my objectives”); leadership (e.g., “Makes me feel like part of something useful, significant, and valuable”); communication (e.g., “Encourages employees to ask questions”); consideration (e.g., “Shows appreciation for a job well done”); social support (e.g., “Steps in when employees need help or support”); group maintenance (e.g., “Fails to properly monitor and manage group dynamics”); organising (e.g., “Plans work to level out the load, reduce peaks and bottlenecks”); and looking out for employee well-being (e.g., “Strikes the proper balance between productivity and employee well-being”). The framework was supported by empirical evidence linking these behaviours to employee well-being, job stress, presenteeism, and job neglect [43,79,80]. However, despite its theoretical significance, this model has yet to be applied in intervention studies.
- The management competencies for preventing and reducing stress at work (MCPARS) framework was developed by Yarker et al. [25,26,44] by explicitly employing as a reference the Management Standards (MS) approach to identify stress-preventive management behaviours [68,69]. The authors, following several qualitative (i.e., interviews and focus groups with work stress experts, managers and employees) and quantitative research steps, identified 66 behaviours clustered in four key management competencies (composed of three sub-competencies each) as essential to managing the six psychosocial factors of MS (i.e., demands; control, role, support, relationship and change): (1) Respectful and Responsible, which comprises the supervisors’ behaviours of integrity (i.e., be respectful and honest to employees), is emotion management (i.e., behaves consistently and calmly), and consideration (i.e., thoughtful in managing others and delegating); (2) Managing and Communicating existing and future Work includes the sub-competencies of proactive work management (i.e., monitors existing work, allowing future prioritisation and planning), problem-solving (i.e., deals with problems promptly), and participative (listens and consults with team, provides autonomy and opportunities); (3) Reasoning/Managing Difficult Situations which includes the sub-competencies of conflict management (i.e., deals with conflicts fairly and promptly), use of organisational resources (e.g., seeking advice when necessary from managers, human resources, or occupational health services) and taking responsibility for resolving issues (e.g., adopting a supportive and accountable approach to problem-solving); finally, (4) Managing the Individual within the Team includes the subdimensions of personal accessibility (i.e., being available for personal conversations), sociability (i.e., engaging socially and using humour), and empathetic engagement (i.e., striving to understand employees’ motivation, perspectives, and personal circumstances).This framework is arguably the most advanced, involving a validated 66-item questionnaire (employing a Likert-type scale [81]) for the measurement of management competencies ([26]; see [82] for a 36-item short-version) and a practical intervention strategy noted by EU-OSHA and Eurofound [34] as an example of excellent practice in promoting positive supervisory behaviours. These latter proposed two intervention protocols that translate the MCPARS framework into practical leadership development through three core aims: (1) increasing awareness regarding the importance of positive behaviours among supervisors, (2) enhancing self-awareness by identifying area of growth, and (3) equipping supervisors to enhance and further develop their skills, creating a personal action plan for development. The primary intervention protocol adopts upward feedback (i.e., team ratings exposure) as a key developmental mechanism to achieve aim 2; meanwhile, the secondary protocol proposes a self-reflection approach where leaders self-assess their competency level and reflect on the development needs with a standard cut-off (see [83]).Several research supports the of MCPARS’s competency model. From an employee’s point of view, the four management competencies were empirically found to be related to the psychosocial factors of the Management Standards approach, with odds of psychological distress, resilience, work engagement and workplace bullying perceptions [83,84,85]. Meanwhile, supervisors’ self-assessed MCPARS have been linked to team members’ affective well-being through the mediating effect of the psychosocial work environment [72]. More recently, two investigations that compared the managers’ and employees’ views of the competencies (i.e., self-other agreement) highlighted the importance of promoting manager-team alignment on high competencies to effectively prevent psychosocial risks and optimise well-being, mental health, and job performance [71,86]. Conversely, the practical application of this framework received few evidence about the proposed intervention protocols. The original evaluation [44] reported high levels of managerial engagement during the training activities, along with self-reported improvements in competencies following the intervention. Consistently, team members also reported an increase in their supervisors’ management competencies after the training—particularly in the case of initially less effective managers who had received upward feedback.More recently, two studies adopting the self-reflection approach have explored both the outcomes and processes of such interventions. In Japan, Adachi et al. [87] found that managers perceived themselves as more competent one-month post-training, while no effect was found on teams’ work-engagement. While Toderi et al. [88] in Italy, found the hierarchical and positive relationship in achieving the training aims. Specifically, the achievement of the increased awareness of the importance of positive managers’ behaviours for well-being (aim 1) had a positive effect on the increase in self-awareness (aim 2) which, in turn, elicited a positive impact on the development of a satisfactory action plan (aim 3). In this mechanism, two process variables, such as the activities understanding and the positive perceptions regarding the overall project, better examined the hierarchical achievements of the training aims.Notably, no intervention studies involving upward feedback are currently available in the literature. This is particularly relevant given that feedback is a critical mechanism of leadership development, as it enhances self-awareness and helps supervisors identify areas for improvement [35]. Moreover, training programmes that incorporate feedback mechanisms consistently yield better outcomes compared to those that do not [89]. Therefore, further investigation into training interventions that include upward feedback is of paramount importance.
- The third is the managerial practices to reduce psychosocial risk exposure (MPRPRE) framework proposed by St-Hilarie and colleagues [45]. Criticising the MCPARS for lack of definition of “concrete managerial behaviours”, the authors identified a taxonomy of 92 behaviours grouped into 24 competencies, clustered in eight broad themes. The first theme identified was “supervisory practices”. This consists of seven different competencies (deciding, developing competencies and career, assisting in the task, managing the workload, organising the work, managing working time and holidays and appreciating and recognising work). This theme includes specific practices, such as redistributing workload, supporting skills acquisition, and solving problems quickly. The second theme was “relational practices”, which consisted of three competencies (interacting, initiating relationships, and demonstrating social sensitivity). Some behaviours identified were being cordial, providing emotional support and caring about subordinates’ state. The third theme of “informational practices” involves dialoguing and promoting participation, disseminating and expressing competencies. This includes specific managerial practices such as taking subordinates’ points, notifying them of his/her presence and explaining decisions. Furthermore, “assignment practices” was the fourth theme identified by the authors. This theme includes the competencies of appointing empowering and comprising behaviours such as delegating the execution of the task and requesting formulation of solutions. The competencies of participating (i.e., working with subordinates on the task), coordinating (i.e., consulting one’s immediate manager) and supporting (i.e., helping subordinates with his or her task) were clustered under the fifth theme, “cooperation practices”. The competence of promoting a positive climate (i.e., encouraging mutual aid within the team) and representing (i.e., defending subordinates’ acts to other authorities) was clustered under the sixth theme, “team management practices”. Inside the theme, “leadership practices” were clustered, including the competence of influencing (i.e., striving to obtain resources) and having a vision (i.e., sharing objectivities). Lastly, demonstrating integrity (i.e., being transparent) and demonstrating equity (i.e., treating all subordinates equitably) were clustered with the theme “ethical practices”. Notably, there is a remarkable overlap between St-Hilarie’s framework and MCPARS exits. Among the twelve sub-competencies of MCPARS’ framework [24], seven correspond to those identified by the MPRPRE (e.g., MCPARS’s “problem-solving” and “participating/empowering” with MPRPRE’ “deciding” and “appointing” or “empowering) make it possible to define the MPRPRE’s competency framework broader than MCPARS [45]. However, a lack of a validated instrument to measure the competencies identified by the third approach limited its practical and research applications. Thus, no evidence is present in the literature.
- More recently, in response to the increasing prevalence of remote work arrangements and the widespread adoption of Information and Communication Technologies (ICTs) in the workplace [90], the digital stress-preventive management competencies (DMCs) were conceptualised, identified, and operationalised through the development of a 9-item measurement tool employing Likert-type scale [79]. First, these were defined as “the consolidated supervisors’ competencies of planning, organising, setting objectives, creating and monitoring systems able to optimise a positive psychosocial work environment for remote workers, by organising, communicating and managing work via ICT-mediated interactions” ([46], p. 4) Then, the authors employed a mixed-method, multisource approach, combining expert interviews, literature review, content analysis, factorial analysis, and structural equation modelling, to develop and test a conceptual model of two DMCs affecting four distinct psychosocial factors of the management Standards approach (i.e., superior support, role, demands, control). The first competence, Supportive ICT-Mediated Interaction (SIMI), was associated with superior support and role. It refers to a supervisor’s ability to communicate effectively via ICTs, selecting appropriate digital tools based on the objectives and situational needs. However, it also includes providing clear, timely, and constructive feedback and ensuring availability for urgent matters. Remarkably, this competency shares a significant conceptual overlap with the MCPARS competency of Managing and Communicating Existing and Future Work [46]. The second competency, Avoidance of Abusive ICT Adoption (AAIA), was associated with demands and control. It reflects a supervisor’s ability to use ICTs appropriately and responsibly, ensuring that digital communication does not intrude on employees’ personal time or create an excessive monitoring culture. This includes refraining from sending emails or making unexpected work-related calls outside of working hours—such as during holidays, late at night, or when employees are on sick leave—unless strictly necessary for an emergency. Furthermore, it involves avoiding overly controlling behaviours, such as excessively monitoring remote employees’ activities. Findings on a sample of Italian public administration remote workers indicate that AAIA was strongly associated with lower job demands and even more significantly with higher perceptions of job autonomy and control among remote workers. In contrast, SIMI was associated with superior support and role clarity.
4. Conclusions and Prospects
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
References
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Cioffi, G.; Balducci, C.; Toderi, S. Stress-Preventive Management Competencies. Encyclopedia 2025, 5, 46. https://doi.org/10.3390/encyclopedia5020046
Cioffi G, Balducci C, Toderi S. Stress-Preventive Management Competencies. Encyclopedia. 2025; 5(2):46. https://doi.org/10.3390/encyclopedia5020046
Chicago/Turabian StyleCioffi, Glauco, Cristian Balducci, and Stefano Toderi. 2025. "Stress-Preventive Management Competencies" Encyclopedia 5, no. 2: 46. https://doi.org/10.3390/encyclopedia5020046
APA StyleCioffi, G., Balducci, C., & Toderi, S. (2025). Stress-Preventive Management Competencies. Encyclopedia, 5(2), 46. https://doi.org/10.3390/encyclopedia5020046