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Journal: Processes, 2021
Volume: 9
Number: 51
Article:
Integrating FMEA and the Kano Model to Improve the Service Quality of Logistics Centers
Authors:
by
Ling-Lang Tang, Shun-Hsing Chen and Chia-Chen Lin
Link:
https://www.mdpi.com/2227-9717/9/1/51
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