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Development of a Change Management Instrument for the Implementation of Technologies

Work and Organizational Psychology, Faculty of Psychology and Sports Science, Bielefeld University, 33615 Bielefeld, Germany
Fraunhofer Institute of Optronics, System Technologies and Image Exploitation IOSB, Industrial Automation Branch, 32657 Lemgo, Germany
Fraunhofer Institute for Mechatronic Systems Design, 33102 Paderborn, Germany
Author to whom correspondence should be addressed.
This paper is an extended version of our paper published in Proceedings of the 11th International Conference on PErvasive Technologies Related to Assistive Environments (PETRA 2018), Island of Corfu, Greece, 26–29 June 2018.
Technologies 2018, 6(4), 120;
Received: 31 October 2018 / Revised: 22 November 2018 / Accepted: 11 December 2018 / Published: 13 December 2018
(This article belongs to the Special Issue The PErvasive Technologies Related to Assistive Environments (PETRA))
PDF [5395 KB, uploaded 17 December 2018]


The manufacturing industry is increasingly being dominated by information and communication technology, leading to the development of cyber-physical systems. Most existing frameworks on the assessment of such technological advancements see the technology as a solitary system. However, research has shown that other environmental factors like organizational processes or human factors are also affected. Drawing on the sociotechnical systems approach, future technologies could be evaluated using scenarios of digitized work. These scenarios can help classify new technologies and uncover their advantages and constraints in order to provide guidance for the digital development of organizations. We developed an instrument for evaluating scenarios of digitized work on the relevant dimensions ‘technology’, ‘human’ and ‘organization’ and conducted a quantitative study applying this instrument on three different scenarios (N = 24 subject matter experts). Results show that our instrument is capable of measuring technological, human and organizational aspects of technology implementations and detecting differences in the scenarios under investigation. The instrument’s practical value is significant as it enables the user to compare and quantify scenarios and helps companies to decide which technology they should implement. View Full-Text
Keywords: digitization; change management; scenarios of digitized work; product engineering; sociotechnical systems digitization; change management; scenarios of digitized work; product engineering; sociotechnical systems

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Mlekus, L.; Paruzel, A.; Bentler, D.; Jenderny, S.; Foullois, M.; Bansmann, M.; Woeste, L.; Röcker, C.; Maier, G.W. Development of a Change Management Instrument for the Implementation of Technologies. Technologies 2018, 6, 120.

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