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“It Made a Difference to Me”: A Comparative Case Study of Community Pharmacists’ Care Planning Services in Primary Health Care

Faculty of Pharmacy and Pharmaceutical Sciences, University of Alberta, 3-171 Edmonton Clinic Health Academy, 11405 87 Avenue NW, Edmonton, AB T6G 1C9, Canada
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Pharmacy 2019, 7(3), 90; https://doi.org/10.3390/pharmacy7030090
Received: 28 May 2019 / Revised: 3 July 2019 / Accepted: 7 July 2019 / Published: 11 July 2019
(This article belongs to the Special Issue Pharmacist Services)
In some jurisdictions, governments and the public look to community pharmacies to provide expanded primary health care services, including care plans with follow-up. Care planning services, covered by the Compensation Plan in Alberta, Canada, require pharmacists to assess an eligible patient’s health history, medication history, and drug-related problems to establish goals of treatment, interventions, and monitoring plan. Follow-up assessments are also covered by the Compensation Plan. A comparative case study method facilitated an in-depth investigation of care planning services provided by four community pharmacy sites. Data from 77 interviews, 61 site-specific documents, and 94 h of observation collected over 20 months were analyzed using an iterative constant comparative approach. Using a sociomaterial theoretical framework, the perceived value of care planning services was examined through an investigation of the relationships and interactions between people and information. Patients perceived the value of care planning as related to waiting time to access care and co-creating individualized plans. Physicians and other health care professionals valued collaboration, information sharing, and different perspectives on patient care. Pharmacists valued collaboration with patients and other health care professionals, which renewed their sense of responsibility, increased satisfaction, and gave meaning to their role. View Full-Text
Keywords: pharmacist services; community pharmacy; care plan; compensation; primary health care; information sharing; qualitative research; comparative case study; value pharmacist services; community pharmacy; care plan; compensation; primary health care; information sharing; qualitative research; comparative case study; value
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Schindel, T.J.; Breault, R.R.; Hughes, C.A. “It Made a Difference to Me”: A Comparative Case Study of Community Pharmacists’ Care Planning Services in Primary Health Care. Pharmacy 2019, 7, 90.

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