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Journal: Electronics, 2025
Volume: 14
Number: 2259
Article:
Improving Text Classification of Imbalanced Call Center Conversations Through Data Cleansing, Augmentation, and NER Metadata
Authors:
by
Sihyoung Jurn and Wooje Kim
Link:
https://www.mdpi.com/2079-9292/14/11/2259
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