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Article

Conversation Concepts: Understanding Topics and Building Taxonomies for Financial Services

1
Insight SFI Research Centre for Data Analytics, Data Science Institute, NUI Galway, H91 A06C Galway, Ireland
2
FMR LLC, Boston, MA 02110, USA
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Author to whom correspondence should be addressed.
Academic Editors: Pierpaolo Basile, Annalina Caputo and Davide Buscaldi
Information 2021, 12(4), 160; https://doi.org/10.3390/info12040160
Received: 26 February 2021 / Revised: 4 April 2021 / Accepted: 6 April 2021 / Published: 9 April 2021
(This article belongs to the Special Issue Knowledge Graphs for Search and Recommendation)
Knowledge graphs are proving to be an increasingly important part of modern enterprises, and new applications of such enterprise knowledge graphs are still being found. In this paper, we report on the experience with the use of an automatic knowledge graph system called Saffron in the context of a large financial enterprise and show how this has found applications within this enterprise as part of the “Conversation Concepts Artificial Intelligence” tool. In particular, we analyse the use cases for knowledge graphs within this enterprise, and this led us to a new extension to the knowledge graph system. We present the results of these adaptations, including the introduction of a semi-supervised taxonomy extraction system, which includes analysts in-the-loop. Further, we extend the kinds of relations extracted by the system and show how the use of the BERTand ELMomodels can produce high-quality results. Thus, we show how this tool can help realize a smart enterprise and how requirements in the financial industry can be realised by state-of-the-art natural language processing technologies. View Full-Text
Keywords: knowledge graphs; FinTech; taxonomies; financial services; natural language processing; relation extraction; term extraction knowledge graphs; FinTech; taxonomies; financial services; natural language processing; relation extraction; term extraction
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MDPI and ACS Style

McCrae, J.P.; Mohanty, P.; Narayanan, S.; Pereira, B.; Buitelaar, P.; Karmakar, S.; Sarkar, R. Conversation Concepts: Understanding Topics and Building Taxonomies for Financial Services. Information 2021, 12, 160. https://doi.org/10.3390/info12040160

AMA Style

McCrae JP, Mohanty P, Narayanan S, Pereira B, Buitelaar P, Karmakar S, Sarkar R. Conversation Concepts: Understanding Topics and Building Taxonomies for Financial Services. Information. 2021; 12(4):160. https://doi.org/10.3390/info12040160

Chicago/Turabian Style

McCrae, John P., Pranab Mohanty, Siddharth Narayanan, Bianca Pereira, Paul Buitelaar, Saurav Karmakar, and Rajdeep Sarkar. 2021. "Conversation Concepts: Understanding Topics and Building Taxonomies for Financial Services" Information 12, no. 4: 160. https://doi.org/10.3390/info12040160

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