A Theoretical Conversation about Responses to Information Overload
3. Method & Limitations
3.1. Data Collection
3.2. Information & Overload
- SEARCH “information overload” and “decision making” (333 results, 64 limited)
- SEARCH “information overload” and Shannon (32 results)
- SEARCH “information overload” and “communication overload” (10 results)
- SEARCH “information overload” and universal (22 results)
- Select publications in the 2017–2020 date range were added back into the corpus for review despite immediately unavailable full-text.
3.3. Information Overload and Communication Theory
- SEARCH “information overload” and “cultivation theory” (76 results, 15 limited)
- SEARCH “information overload” and “technological determinism” (77 results, 28 limited)
4.1. Information in Context
- information glut
- information smog
- information burden
- information lack
- information overflow
- filter failure
- information anxiety
- overload anxiety
- choice overload
- digital stress
4.2. Recent Summaries
4.3. Recommendations in the Literature
4.4. Competency-Based Responses
5. Discussion & Further Inquiry
5.1. Active Responses Related to Modes of Information Seeking
5.2. Further Inquiry
Conflicts of Interest
|Competence Areas Dimension 1||Competences Dimension 2|
|1. Information and data literacy||1.1 Browsing, searching and filtering data, information and digital content|
To articulate information needs, to search for data, information and content in digital environments, to access them and to navigate between them. To create and update personal search strategies.
1.2 Evaluating data, information and digital content
To analyse, compare and critically evaluate the credibility and reliability of sources of data, information and digital content. To analyse, interpret and critically evaluate the data, information and digital content.
1.3 Managing data, information and digital content
To organise, store and retrieve data, information and content in digital environments. To organise and process them in a structured environment.
|2. Communication and collaboration||2.1 Interacting through digital technologies|
To interact through a variety of digital technologies and to understand appropriate digital communication means for a given context.
2.2 Sharing through digital technologies
To share data, information and digital content with others through appropriate digital technologies. To act as an intermediary, to know about referencing and attribution practices.
2.3 Engaging in citizenship through digital technologies
To participate in society through the use of public and private digital services. To seek opportunities for self-empowerment and for participatory citizenship through appropriate digital technologies.
2.4 Collaborating through digital technologies
To use digital tools and technologies for collaborative processes, and for co-construction and co-creation of resources and knowledge.
To be aware of behavioural norms and know-how while using digital technologies and interacting in digital environments. To adapt communication strategies to the specific audience and to be aware of cultural and generational diversity in digital environments.
2.6 Managing digital identity
To create and manage one or multiple digital identities, to be able to protect one’s own reputation, to deal with the data that one produces through several digital tools, environments and services.
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|Primary Keywords||Related Keywords|
|Information Overload||Communication Overload|
|Technological Determinism||Marshall McLuhan|
|Cultivation Theory||George Gerbner|
|Shannon’s Information Theory|
|Universal design||Choice Overload|
|Modes of Information Seeking||Digital Competencies||Active Response to Overload|
|Decision to seek information||N.A.||N.A.|
|Exploration||1.1, 1.2||Practice filtering, find experts|
|Monitoring||1.1, 1.2, 1.3||Assess new information to add to/replace existing information|
|Categorization||1.2, 1.3, 2.5||Manage useful information|
|Purification (or reduction)||1.1, 1.3, 2.6||Strategic satisficing|
|Satisfaction||1.1–1.3, 2.1–2.5||(cumulative effect of competencies)|
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Lehman, A.; Miller, S.J. A Theoretical Conversation about Responses to Information Overload. Information 2020, 11, 379. https://doi.org/10.3390/info11080379
Lehman A, Miller SJ. A Theoretical Conversation about Responses to Information Overload. Information. 2020; 11(8):379. https://doi.org/10.3390/info11080379Chicago/Turabian Style
Lehman, Amanda, and Sophie Jo Miller. 2020. "A Theoretical Conversation about Responses to Information Overload" Information 11, no. 8: 379. https://doi.org/10.3390/info11080379