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Journal: Appl. Sci., 2026
Volume: 16
Number: 3123

Article: Decoupled Dual-Stage Generation to Balance Factuality and Empathy in Customer-Support Dialogue Systems
Authors: by Serynn Kim, Hongseok Choi and Jin-Xia Huang
Link: https://www.mdpi.com/2076-3417/16/7/3123

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