Burnout and Working Conditions in the Spanish Hotel Sector: A Job Demands–Resources Analysis in the Context of Wage Adjustments

The Spanish tourism sector is experiencing an unprecedented boom. However, this macroeconomic success coexists with a growing crisis of burnout and job insecurity. While the macroeconomic effects of minimum wage policies are widely debated, the micro-level psychosocial reality of employees operating within these cost-pressured environments remains largely unexplored. This research uses the Job Demands–Resources (JD-R) framework to descriptively explore the current state of employee well-being in the Spanish hotel sector, operating within the macroeconomic context of recent minimum wage increases. Specifically, the study evaluates how environments characterized by high cost-containment pressures are associated with exacerbated labour demands and depleted resources, a pattern consistent with burnout, thus analysing the implications for social sustainability. Our data come from a survey of 384 hotel employees in Spain and were analysed using the Labour Demands–Resources (JD-R) framework and bootstrap methods. The results reveal that employees report very low agreement that their workloads are reasonable and manageable (mean = 1.8/5) and perceive limited development opportunities (mean = 1.9/5), despite acknowledging the importance of well-being for sustainability (mean = 4.8/5). Work intensification is particularly acute in regions with high seasonality and among cleaning staff. Furthermore, sustainability awareness moderates the negative impact of workload on employee engagement. The study concludes that within high-pressure hospitality environments, macroeconomic wage improvements can be offset by a decline in job quality, threatening the long-term social sustainability of the sector. We advocate for more nuanced policies and a shift in human resource management strategy toward genuine investment in human capital.