Public Sector Transformation in Emerging Economies: Factors Affecting Change Adoption in Pakistan
Abstract
:1. Introduction
2. Theoretical Background
2.1. Approaches to Change Management
2.2. Organizational Change in the Public Sector
2.3. Factors Affecting Change Adoption in the Public Sector
2.4. Theoretical Framework
3. Methodology
3.1. Questionnaire Design
3.2. Questionnaire Distribution and Respondents
3.3. Data Analysis
4. Results
4.1. The Measurement Model
4.2. Structural Model and Hypothesis Testing
5. Discussion and Concluding Remarks
6. Theoretical Significance and Practical Implication
6.1. Theoretical Contributions
6.2. Methodological Contributions
6.3. Practical Contributions
7. Limitations and Indications for Further Research
- Institutional Theory to better understand how formal structures and normative pressures influence reform;
- Public Value Theory to assess how reforms contribute to citizen-centered service improvements;
- Change Readiness Models to evaluate emotional and psychological dimensions of reform adoption among employees.
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
References
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Steps | Description |
---|---|
1. Establish a sense of urgency | The need to change. |
2. Create a guiding coalition | With authority and credibility. |
3. Develop a vision and strategy | A clear aim and way forward. |
4. Communicate the change vision | Promote understanding and commitment. |
5. Empower broad-based action | Enable people to act and overcome barriers. |
6. Generate short-term wins | To motivate and ensure further support. |
7. Consolidate gains and produce more change | Maintain change momentum. |
8. Anchor new approaches in the culture | New values, attitudes, and behaviors. |
TOE Factors | Constructs and Abbreviations | No of Items | References |
---|---|---|---|
Technical context | IT infrastructure (IT) | 4 Items | Teo et al. (2008); J. Yoon and Chae (2009); Pudjianto et al. (2011); Gangwar et al. (2015) |
Collaboration (COL) | 3 Items | ||
Organizational context | Top management (TM) | 4 Items | Teo et al. (2008); Wang et al. (2010); Pudjianto et al. (2011); Low et al. (2011); Gangwar et al. (2015); Shaar et al. (2015); Lee et al. (2016) |
Human resources (HR) | 3 Items | ||
Technical competence (TEC) | 4 Items | ||
Reward system (RS) | 3 Items | ||
Environmental context | Political (POL) | 3 Items | J. Yoon and Chae (2009); Pollard and Cater-Steel (2009); Pudjianto et al. (2011); Gangwar et al. (2015); Lee et al. (2016) |
Economy (ECO) | 4 Items | ||
Socio-cultural (CUL) | 4 Items | ||
Legal (LEG) | 3 Items |
Demographic | Category | Frequencies | Percentage |
---|---|---|---|
Gender | Male | 225 | 75 |
Female | 75 | 25 | |
Age | 20 or Less | 18 | 6 |
21–30 | 71 | 23.7 | |
31–40 | 99 | 33 | |
41–50 | 75 | 25 | |
51–60 | 37 | 12.3 | |
Education | High School | 34 | 11.3 |
Diploma | 49 | 16.3 | |
Bachelor | 78 | 26 | |
Masters | 119 | 39.7 | |
PhD | 20 | 6.7 | |
Pay Grade | 1–4 | 27 | 9 |
5–9 | 62 | 20.7 | |
10–15 | 57 | 19 | |
16–22 | 152 | 50.7 | |
Prefer not to say | 2 | 0.7 | |
Years of Experience | 5 or Less | 68 | 22.7 |
6–10 | 76 | 25.3 | |
11–15 | 54 | 18 | |
16–22 | 76 | 25.3 | |
Prefer not to say | 26 | 8.7 | |
Department/Organisation | Excise and Taxation | 31 | 10.3 |
Health | 56 | 18.7 | |
Education | 61 | 20.3 | |
Planning | 11 | 3.7 | |
Finance | 17 | 5.7 | |
Agriculture | 5 | 1.7 | |
Environment | 17 | 5.7 | |
Communication | 18 | 6 | |
Energy and Power | 21 | 7 | |
Transport | 4 | 1.3 | |
Law | 53 | 17.7 | |
Tourism | 3 | 1 | |
Others | 3 | 1 |
Constructs | Items | Factor | C-α | CR | AVE | MSV |
---|---|---|---|---|---|---|
Loadings | ||||||
Reward system (RS) | RS1: There are clear reward systems in the organisation. | 0.971 | 0.825 | 0.931 | 0.818 | 0.103 |
RS2: Incentives are in place at all levels to motivate employees. | 0.983 | |||||
RS3: Employees are aware of the existence of the reward system | 0.961 | |||||
Economy (ECO) | ECO1: There is great donor’s support to implement change. | 0.963 | 0.894 | 0.992 | 0.97 | 0.123 |
ECO2: There are enough funds available to implement change. | 0.891 | |||||
ECO3: Economic growth in the region is satisfactory | 0.881 | |||||
Socio-cultural (CUL) | Cul1: There is general acceptance for change within our organisation. | 0.872 | 0.791 | 0.914 | 0.731 | 0.038 |
Cul2: Our organisation has innovative culture. | 0.861 | |||||
Cul3: Local tradition and beliefs support the change. | 0.852 | |||||
Cul4: There is readiness for change within the organisation | 0.771 | |||||
Legal (LEG) | Leg1: Adequate legal/regulatory framework in Place | 0.871 | 0.824 | 0.957 | 0.881 | 0.123 |
Leg2: Introduction of new legislations supports the change. | 0.842 | |||||
Leg3: Government has authority to enforce decisions | 0.781 | |||||
Human resources (HR) | HR1: There is enough human resource to implement change. | 0.961 | 0.813 | 0.864 | 0.68 | 0.041 |
HR2: Our organisation provides regular training programmes for employees to cope with change. | 0.879 | |||||
HR3: Sufficient skilled workforce available to implement change | 0.761 | |||||
Political (POL) | POL1: There is political stability. | 0.861 | 0.795 | 0.922 | 0.798 | 0.099 |
POL2: There are consistent government policies. | 0.852 | |||||
POL3: There is government support for change. | 0.843 | |||||
POL4: Public reform is a priority for the political leadership | 0.731 | |||||
Top management (TM) | TM1: Top management is committed to change. | 0.789 | 0.874 | 0.929 | 0.814 | 0.264 |
TM2: Top management supports the change. | 0.767 | |||||
TM3: Top management is capable of implementing change | 0.734 | |||||
IT infrastructure (IT) | IT1: IT infrastructure is ready for the change Initiatives. | 0.91 | 0.885 | 0.863 | 0.686 | 0.264 |
IT2: There is ample availability of internet connection. | 0.86 | |||||
IT3: There is acceptable reliability of internet connection. | 0.746 | |||||
IT4: Network is regularly monitored to avoid internet crash | 0.741 | |||||
Technical competence (TEC) | TEC1: There is an adequate technological infrastructure. | 0.971 | 0.926 | 0.911 | 0.773 | 0.06 |
TEC2: Government provides adequate technical support. | 0.874 | |||||
TEC3: Our organisation provides all needed hardware and equipment | 0.851 | |||||
Collaboration (CM) | CM1: Staff members were consulted about the reasons for change. | 0.86 | 0.936 | 0.909 | 0.769 | 0.069 |
CM2: Front line staff and office workers can raise topics for discussion. | 0.74 | |||||
CM3: Our department provide sufficient time for consultation. | 0.71 |
Construct | RS | ECO | CUL | LEG | HR | POL | TM | IT | TEC | COL |
---|---|---|---|---|---|---|---|---|---|---|
Reward system | 0.904 | |||||||||
Economy | −0.011 | 0.985 | ||||||||
Socio-cultural | 0.195 | 0.013 | 0.855 | |||||||
Legal | 0.100 | 0.351 | 0.148 | 0.939 | ||||||
Human resource | 0.025 | −0.148 | 0.034 | 0.153 | 0.825 | |||||
Political | 0.188 | −0.168 | 0.036 | −0.042 | 0.202 | 0.893 | ||||
Top management | 0.321 | 0.069 | 0.088 | 0.211 | 0.195 | 0.314 | 0.902 | |||
IT infrastructure | 0.299 | −0.048 | 0.064 | 0.090 | 0.058 | 0.234 | 0.514 | 0.828 | ||
Technical competence | −0.014 | 0.186 | 0.085 | 0.245 | −0.105 | 0.059 | 0.117 | 0.099 | 0.879 | |
Collaboration | 0.026 | 0.207 | 0.030 | 0.262 | −0.036 | −0.024 | 0.176 | 0.078 | 0.145 | 0.877 |
Fit Index | Recommended Criteria | Results of CFA (First Run) | Results of CFA (Final Model) | References |
---|---|---|---|---|
/d.f. | <3 | 1.790 | 1.547 | Hair et al. (2010); Field (2013) |
CFI | >0.9 | 0.965 | 0.978 | Field (2013) |
GFI | >0.8 | 0.874 | 0.901 | Field (2013) |
AGFI | >0.8 | 0.841 | 0.881 | Field (2013) |
RMSEA | <0.08 | 0.051 | 0.043 | Hair et al. (2010) |
TLI | >0.9 | 0.959 | 0.971 | Hair et al. (2010) |
NFI | >0.9 | 0.925 | 0.936 | Field (2013) |
Hypothesis | Path | Estimate | p | Remarks |
---|---|---|---|---|
H1a | IT -----> Intent to adopt change (reform) | 0.363 | *** | Supported |
H1b | COL -----> Intent to adopt change (reform) | 0.083 | 0.016 | Supported |
H2a | TM -----> Intent to adopt change (reform) | 0.432 | *** | Supported |
H2b | HR -----> Intent to adopt change (reform) | 0.152 | 0.002 | Supported |
H2c | TEC -----> Intent to adopt change (reform) | 0.148 | *** | Supported |
H2d | RS -----> Intent to adopt change (reform) | 0.177 | *** | Supported |
H3a | POL -----> Intent to adopt change (reform) | 0.114 | 0.003 | Supported |
H3b | ECO -----> Intent to adopt change (reform) | 0.013 | 0.699 | Not Supported |
H3c | CUL -----> Intent to adopt change (reform) | 0.091 | 0.001 | Supported |
H3d | LEG -----> Intent to adopt change (reform) | 0.214 | *** | Supported |
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Nawaz, M.K.; Eltweri, A.; Abbas, K.; Al-Karaki, W.; Edghiem, F.; Foster, S.; Adali, M. Public Sector Transformation in Emerging Economies: Factors Affecting Change Adoption in Pakistan. Adm. Sci. 2025, 15, 126. https://doi.org/10.3390/admsci15040126
Nawaz MK, Eltweri A, Abbas K, Al-Karaki W, Edghiem F, Foster S, Adali M. Public Sector Transformation in Emerging Economies: Factors Affecting Change Adoption in Pakistan. Administrative Sciences. 2025; 15(4):126. https://doi.org/10.3390/admsci15040126
Chicago/Turabian StyleNawaz, Muhammad Kamran, Ahmed Eltweri, Khalid Abbas, Wa’el Al-Karaki, Farag Edghiem, Scott Foster, and Munir Adali. 2025. "Public Sector Transformation in Emerging Economies: Factors Affecting Change Adoption in Pakistan" Administrative Sciences 15, no. 4: 126. https://doi.org/10.3390/admsci15040126
APA StyleNawaz, M. K., Eltweri, A., Abbas, K., Al-Karaki, W., Edghiem, F., Foster, S., & Adali, M. (2025). Public Sector Transformation in Emerging Economies: Factors Affecting Change Adoption in Pakistan. Administrative Sciences, 15(4), 126. https://doi.org/10.3390/admsci15040126