1. Introduction
Violence against healthcare workers is widespread and constitutes a significant occupational safety issue (
Fiorino et al., 2026;
Mahmoudi et al., 2026). It attracts considerable attention because it has an adverse effect on healthcare workers (
Dopelt et al., 2022). Furthermore, violent incidents disrupt care processes, hindering the effective delivery of healthcare services (
Seddik et al., 2023).
Violence is a multidimensional concept that can be interpreted in different ways in legal, clinical, public health and experiential contexts. While legal definitions depend on whether particular behaviours meet established legal thresholds, lived experience encompasses a broader range of behaviours that are perceived as hostile, coercive, harmful or intimidating. In this study, violence perpetrated by patients and their relatives was defined in accordance with the framework developed by the International Labour Organization (ILO), the International Council of Nurses (ICN), the World Health Organization (WHO) and Public Services International (PSI) to address workplace violence in the healthcare sector. Accordingly, violence encompasses both physical and psychological forms, including verbal abuse and threats, as perceived and reported by nurses. This operational definition recognises that nurses’ experiences and interpretations of violence may not always align directly with formal or legal definitions, and therefore these definitions should be taken into account when interpreting the findings.
According to meta-analysis data, 62% of healthcare workers encountered patient or visitor violence in the previous year. According to a WHO report (2020), between 8% and 38% of healthcare workers experience physical violence at some point in their careers. The number of healthcare workers subjected to verbal assault or threats is even higher than these figures suggest (
Liu et al., 2019;
World Health Organization, 2022). The prevalence of violence at this level highlights the need for a comprehensive approach to addressing its impacts, causes and prevention.
Nurses, numbering approximately 28 million and forming the majority of the entire healthcare workforce (
World Health Organization, 2020), are at twice the risk of being subjected to violence and five times the risk of experiencing physical violence compared to physicians (
Berger et al., 2024). Nevertheless, violence, most often perpetrated by patients and their relatives, is frequently perceived as a routine part of work in clinical settings (
Alfuqaha et al., 2022;
Berger et al., 2024;
Connell et al., 2026). The normalisation of violence perpetrated by patients and visitors, coupled with a lack of knowledge about how to report it, fear of blame, a lack of support, feelings of hopelessness and the complexity of the reporting process, all hinder reporting of violence (
Dunsford, 2022;
Spencer et al., 2023;
Elsharkawy et al., 2025;
Lee et al., 2025). As more than 80% of violent incidents go unreported, access to detailed information about violence against nurses is limited (
Christensen & Wilson, 2022;
Mahmoudi et al., 2026).
According to research, the emergence of violence is influenced by various factors, including patient-related variables such as the severity of the illness, substance abuse or alcohol use (
Pol et al., 2019;
Perkins et al., 2020;
Timmins & Timmins, 2021), psychiatric disorders (
Salzmann-Erikson & Yifter, 2020), psychological issues and a history of violence (
Cho et al., 2023). Employee youth or inexperience, as well as a lack of communication skills, are also contributing factors in cases of violence (
Bagnasco et al., 2024;
Yang et al., 2025). Environmental factors, particularly in emergency departments, such as long waiting times, continuous 24/7 services and high patient volumes, which put pressure on staff, can also trigger incivility (
Wirth et al., 2021;
Xie et al., 2025). Furthermore, systemic issues related to the healthcare system may cause such violence. The lack of legislation against violence in healthcare, the commercialisation of health services and inadequate access to healthcare can provoke tensions between patients and employees (
Wu et al., 2022).
For affected employees, violence can have long-term consequences such as sleep disturbances, stress, an increased desire to leave their job and burnout (
Dunsford, 2022), as well as minor to severe physical injuries (
Cho et al., 2023). Violence towards nurses also impacts caregiving processes. Following exposure to violence, nurses continue to provide patient care despite ethical concerns (
Dunsford, 2022). They may then face the dilemma of either stopping or delaying care services in order to consider the patient’s needs (
Aljohani et al., 2021;
Hou et al., 2022), or of balancing personal safety with providing patient care (
Beattie et al., 2020).
The international literature indicates that instruments designed to measure workplace violence primarily assess the frequency and types of violence experienced by healthcare workers, the reasons why such violence is not reported through legal channels, and the strategies employed to prevent it. Various instruments focusing on attitudes have been developed to evaluate these dimensions of the learning environment. One such instrument is the Factors Affecting Patient Aggression Scale (FAPAS), which was created by
Lepiešová et al. (
2021) to evaluate nurses’ perceptions of the factors that increase the risk of patient aggression. It is structured into six subscales: gender aspects; physical and emotional distress; nurse-related factors; nurse shift organisation factors; patient-related factors; and nursing environment factors. This scale addresses the antecedents of aggression rather than the nurses’ attitudinal responses.
The Hospital Violence Attitude Scale-18 (HVAS-18), developed by
Ha et al. (
2015), comprises 18 items distributed across five factors: awareness; response; reaction; and consequences for nursing and the perpetrator. However, it lacks an integrated framework for causal evaluation and behavioural responses. Similarly, the Perception of Aggression Scale (POAS), introduced by
Jansen et al. (
1997) and later re-evaluated for psychometric properties by
Nam et al. (
2022), focuses on nurses’ cognitive evaluations of aggression, but does not address its determinants or the strategies nurses use in response. Together, these instruments show that current attitude scales tend to focus on one dimension rather than providing a comprehensive tool that assesses violence, its perceived causes, and nurses’ behavioural or coping responses. This is evident in the FAPAS’s focus on perceived causes of aggression, the HVAS-18’s multifactorial yet response-centred structure, and the POAS’s exclusive cognitive evaluation approach.
Currently, there is no comprehensive scale that simultaneously assesses nurses’ attitudes towards violence by evaluating violence, identifying perceived causes and assessing the intervention or coping strategies employed. The scale developed in this study aims to address this issue by providing nurses with a multidimensional assessment tool for violence committed by patients and their relatives. By combining these three dimensions, this scale is anticipated to meet the measurement needs identified in the literature more effectively than existing instruments.
This study aimed to develop a measurement tool to assess nurses’ attitudes toward patient and patient-related violence. This study is based on the doctoral dissertation titled “Development of the Attitude Scale for Nurses Toward Patient and Patient Relative Violence,” completed in 2023 (
Gür, 2023).
4. Discussion
This study developed and validated the Nurses’ Attitudes Toward Violence by Patients and Patients’ Relatives Scale, a 36-item instrument with three dimensions grounded in nurses’ own accounts of violence in Turkish hospitals. Rather than restating the methods, we discuss here what the final structure means, why it differs from the four-domain framework that guided item writing, how the fit and validity evidence should be read, and what the instrument adds to the existing measures.
4.1. Meaning of the Three Dimensions
The first dimension, ‘Perception and causes of violence’, captures a set of evaluative-attributional beliefs: that violence is categorically unacceptable; that it has become normalised in healthcare; and that it is produced by identifiable antecedents located in patients and relatives (e.g., intoxication, negative previous experiences and misperceptions about neglect); in the nurse’s role (e.g., accessibility, enforcing rules and an inability to attend due to workload); and in the institution and society (e.g., inadequate security and sanctions, media image and emergency department crowding). This dimension therefore reflects the themes of ‘violence in healthcare’ and ‘violence against nurses’ from the qualitative phase, and is conceptually similar to the attribution-based factors of the Perception of Aggression Scale (POAS;
Jansen et al., 1997). However, it is based on situations that nurses themselves described.
The second dimension, ‘Effects of violence’, spans emotional consequences (e.g., fear, anticipatory anxiety and feelings of helplessness), behavioural consequences (e.g., avoiding the violent patient, not entering the room alone and raising a code white) and professional identity consequences (e.g., feeling that one’s profession is worthless and that effort goes unrewarded, and loss of trust in people). The strongest indicators are anticipatory fear at work and fear of being followed. This mirrors the finding that the psychological consequences of workplace violence experienced by nurses are dominated by fear and hypervigilance rather than physical injury (
Hou et al., 2022).
The third dimension, Response to violence, comprises three behaviours—remaining silent so that the incident does not escalate, ignoring negative remarks, and hesitating to react. Although the original factor label was retained, the three items predominantly represent passive or avoidant response tendencies. Higher scores therefore indicate greater endorsement of the response patterns captured by these items. The relatively weak correlations of F3 with F1 and F2 (0.21 and 0.32, respectively) suggest that responses to violence represent a comparatively distinct aspect of nurses’ attitudes toward violence.
4.2. Final Factor Structure
The item pool was initially organised under four content domains (perception, causes, response, and effects); however, the perception and causes domains did not emerge as clearly distinct factors. In the exploratory analysis, items from these two domains loaded on a single factor. Consistent with this finding, a forced four-factor model showed a correlation between the perception and causes factors ranging from 0.49 (ML) to 0.70 (WLSMV) in the confirmatory sample. Furthermore, only the three normative statements presented at the beginning of the questionnaire (items 1–3) substantially loaded onto the separate perception factor, while the remaining perception items had loadings below 0.45. When a fourth factor was extracted in the exploratory sample, it consisted primarily of the seven most strongly endorsed items (means 4.1–4.7) rather than mapping clearly onto a prespecified content domain; the three-factor solution was therefore retained on interpretability grounds. Conceptually, the idea of merging the two is plausible. Statements such as ‘violence in healthcare has become normalised’ or ‘nurses experience more violence than other healthcare workers’ are perceptions of violence and attributions of its causes. The nurses interviewed described what violence is and why it happens within the same narratives. We therefore interpret the first dimension as a single evaluative-attributional belief system. However, the three initial normative items share specific variance beyond this system. This is why their residual covariances were modelled. They are retained because they are anchored in the universal condemnation of violence expressed by every interviewee, and because removing them does not alter the fit of the model.
4.3. The Three-Item Response Dimension
The response domain initially included 14 items representing a range of strategies, such as seeking help, raising a code white, remaining calm, leaving the scene, pursuing legal rights, and remaining silent. These behaviours represent heterogeneous ways of responding to violence and did not converge on a single common factor. During factor analysis, several items were removed because of low or split loadings, while “raising a code white” loaded with the Effects of violence dimension. The three items retained in the Response to violence factor represent a narrower pattern characterised mainly by remaining silent, ignoring negative remarks, and hesitating to react.
In the original quantitative sample (N = 608), the mean scores were 2.49 (SD = 1.30) for remaining silent to prevent escalation, 2.57 (SD = 1.26) for ignoring negative remarks and 2.44 (SD = 1.28) for hesitating to react. As all three mean scores were below the midpoint (3) of the 1–5 response scale, the sample generally did not favour passive/avoidant response patterns.
Despite comprising only three items, this factor exhibited strong and consistent coefficients in both the exploratory and confirmatory analyses (EFA loadings = 0.72–0.79; WLSMV loadings = 0.83–0.89). The CR was 0.89 and the AVE was 0.74. While these findings support the internal coherence of the retained items, they also indicate that the factor captures a relatively narrow range of responses. Future studies may examine whether additional active-response items could broaden this dimension without compromising its factorial coherence. It is important to note that this factor does not indicate that nurses in the sample generally showed a ‘weak’ response to violence; rather, it reflects endorsement of the specific response patterns represented by the three retained items.
4.4. Interpreting Model Fit
The initial model misfit was concentrated in a limited number of same-factor item pairs with closely related content. After six theoretically justified residual covariances were added, the final WLSMV model showed overall acceptable fit in the original confirmatory subsample (CFI = 0.900, TLI = 0.892, RMSEA = 0.063, SRMR = 0.093). Highly comparable results were obtained in the enlarged robustness sample (CFI = 0.905, TLI = 0.898, RMSEA = 0.062, SRMR = 0.089), indicating that the overall interpretation of the model remained stable after inclusion of the additional cases. Although TLI remained slightly below 0.90, the fit indices were interpreted jointly rather than as evidence of excellent fit. WLSMV was treated as the primary estimator because of the ordinal and markedly non-normal item distributions, while ML results were retained for transparency and comparability. A sensitivity model with six additional residual covariances produced only a small improvement and was not retained, thereby limiting further data-driven modification.
4.5. Reliability, Validity, and Invariance
The high alpha of the first dimension in the original sample (α = 0.943) was examined directly rather than treated as evidence of superior reliability. In supplementary analyses, its mean inter-item correlation was 0.40, within the range recommended for constructs of moderate breadth (
Clark & Watson, 2019), and only items 1 and 2 showed a consistently very high association. Their shared specific variance was modelled explicitly in the CFA. Thus, the findings do not indicate widespread redundancy across F1, although the local similarity of the opening normative items is acknowledged. As reported above, composite reliability was high, while the AVE of F1 remained below the conventional 0.50 benchmark. Rather than treating this as license to overlook the shortfall—composite reliability being a less conservative estimate that can mask a substantial share of error variance (
Fornell & Larcker, 1981)—item loadings were all statistically significant, and inspection confirmed no single indicator was disproportionately relatively small number of male participants responsible for the low AVE. Discriminant validity was nonetheless supported by both the Fornell–Larcker and HTMT results, the latter considered more robust under marginal-AVE conditions (
Henseler et al., 2015). Supplementary invariance analyses supported institution-type comparisons, whereas the sex-invariance findings remain preliminary given the small male subgroup (
n = 70) and should be interpreted with caution pending replication in more balanced samples.
An additional interpretive consideration pertains to the construct itself. As highlighted in the Introduction, there is a potential divergence between formal definitions of violence and those based on lived experiences. The current scale was intentionally developed based on the latter; it includes items that reflect behaviors identified as violent by nurses during the qualitative phase, rather than adhering to a predetermined legal or clinical standard. Consequently, scores should be interpreted as representing the nurses’ own threshold for violence, which is influenced by cultural norms, previous exposure, and the type of behavior. It is important to note that physical acts are more readily classified than psychological or verbal ones. Therefore, cross-context comparisons should take this into account.
4.6. Contribution and Use of the Scale
Existing instruments primarily assess exposure to workplace violence or attitudes toward aggression in specific clinical settings, such as the POAS and HVAS-18. The present scale differs by being developed from nurses’ own accounts of violence by patients and relatives and by integrating evaluative-attributional beliefs, perceived effects, and responses to violence within a single instrument. Supplementary analyses also provided support for measurement invariance across institution type, although further validation in different samples is warranted.
The scale does not assess the frequency of violence exposure or the full range of coping strategies and should not be regarded as a diagnostic tool. It may be used to examine nurses’ attitudes toward violence across units or institutions, to evaluate changes following violence-prevention interventions, and as a measure in studies examining related outcomes such as reporting behaviour or turnover intention.
4.7. Limitations
This study has several limitations. Participants were recruited from hospitals in a single city, which may limit the generalisability of the findings. In the quantitative phase, part of the sample was reached through an online form, which may have introduced self-selection bias. The relatively small number of male participants (
n = 70) also limited the strength of the sex-invariance analysis. As discussed in
Section 4.5, the scale’s reliance on nurses’ self-perceived definition of violence, rather than a fixed legal or clinical criterion, should also be considered when interpreting and comparing scores across contexts. Model fit was stronger with the ordinal WLSMV estimator than with ML; in the original confirmatory subsample, CFI reached 0.900 whereas TLI remained slightly below 0.90. In addition, the final model included six theoretically justified residual covariances, which should be re-examined in future independent samples. Future studies should further examine criterion-related validity, measurement invariance, and the scale’s performance in larger and more diverse samples. Although the qualitative phase specifically included nurses with direct experience of violence, the quantitative phase did not classify or compare participants according to their prior exposure to violence. Future studies should examine whether scale scores differ according to the type and history of exposure.
5. Conclusions
The Nurses’ Attitudes Towards Violence by Patients and Patients’ Relatives Scale is a 36-item, three-dimensional instrument based on nurses’ own experiences and supported by exploratory and confirmatory evidence obtained from independent subsamples of the original study of 608 participants. The WLSMV confirmatory results were highly comparable in a supplementary robustness analysis that included an additional 45 nurses. The three dimensions—Perception and Causes of Violence, Effects of Violence, and Response to Violence—can be scored separately and represent distinct yet related aspects of nurses’ attitudes towards violence. The scale provides researchers and nurse managers with a multidimensional tool with which to examine how nurses perceive, are affected by, and respond to violence from patients and their relatives.
As the current sample was recruited exclusively from hospitals in Istanbul, it is recommended that further cross-cultural validation studies be conducted in different geographical regions, healthcare settings, cultural contexts and specialised clinical units, in order to confirm the scale’s psychometric properties and examine how attitudes towards violence may vary across organisational, cultural and individual contexts.