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Measuring the Impact of Museum Architecture, Spaces and Exhibits on Virtual Visitors Using Facial Expression Analysis Software

School of Planning, Design & Construction, Michigan State University, 552 W Circle Dr, East Lansing, MI 48824, USA
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Academic Editor: Derek Clements-Croome
Buildings 2021, 11(9), 418; https://doi.org/10.3390/buildings11090418
Received: 21 June 2021 / Revised: 11 September 2021 / Accepted: 16 September 2021 / Published: 18 September 2021
(This article belongs to the Section Architectural Design, Urban Science, and Real Estate)
Since the launch of online video portals in 2005, museums have encouraged visitors to upload and share their visits online. Although much has been written about visitors’ experiences in museums, very little exists on the impact virtual visits have on viewers. In this qualitative pilot study, a total of 2035 emotional reactions were recorded and analyzed after visiting 14 online museums using a facial expression recognition software. Following open and axial coding techniques, themes and subcategories emerged. Findings showed that while the background of the participant mediated how one experiences a museum online, certain architectural and exhibit attributes, if present, triggered similar emotions to those experienced in an in-person visit. Findings suggest that experiencing museums through online video portals may be as engaging as visiting museums in person—only if the creator captures a significant proportion of architectural details, transitioning of spaces and exhibits details. Further findings showed that facial expression software reveals what captures virtual visitors’ emotions, and what architectural and exhibit features keep them curious and engaged. View Full-Text
Keywords: museum visitor emotions; facial expression detection; self-experimentation; museum design; exhibit design museum visitor emotions; facial expression detection; self-experimentation; museum design; exhibit design
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MDPI and ACS Style

Nubani, L.; Öztürk, A. Measuring the Impact of Museum Architecture, Spaces and Exhibits on Virtual Visitors Using Facial Expression Analysis Software. Buildings 2021, 11, 418. https://doi.org/10.3390/buildings11090418

AMA Style

Nubani L, Öztürk A. Measuring the Impact of Museum Architecture, Spaces and Exhibits on Virtual Visitors Using Facial Expression Analysis Software. Buildings. 2021; 11(9):418. https://doi.org/10.3390/buildings11090418

Chicago/Turabian Style

Nubani, Linda, and Aslıhan Öztürk. 2021. "Measuring the Impact of Museum Architecture, Spaces and Exhibits on Virtual Visitors Using Facial Expression Analysis Software" Buildings 11, no. 9: 418. https://doi.org/10.3390/buildings11090418

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