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Journal: Symmetry, 2018
Volume: 10
Number: 757

Article: A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model
Authors: by Olegas Prentkovskis, Živko Erceg, Željko Stević, Ilija Tanackov, Marko Vasiljević and Mladen Gavranović
Link: https://www.mdpi.com/2073-8994/10/12/757

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