Smart City and Smart Tourism: A Case of Dubai
Abstract
:1. Introduction
2. Smart City and Smart Tourism
2.1. Smart Cities and Their Characteristics
2.2. Smart Tourism and Smart Tourism Destinations
2.3. Comparing Conceptual Frameworks on Smart Cities and Smart Tourism
3. The Dubai Smart City
3.1. Current Status
3.1.1. Six Dimensions of Smart Dubai
- Efficient: To become a city where resources are used in an optimized manner.
- Seamless: To integrate day-to-day life services across the city and its inhabitants.
- Safe: To carefully anticipate risks and protect people and information.
- Impactful: To make a difference through an enriched life and fulfilling business experiences.
- Economy: Where intelligent and innovative economic conditions and tools are provided to fuel entrepreneurship and competitiveness.
- Governance: Where transparent government services exist for both public and private sectors.
- Environment: Where asset management is used intelligently to minimize pollution and resource wastes. Examples are smart grid and buildings integration, smart water irrigation, smart sewage water, smart storm water management, and smart waste management.
- Living: Where an exceptional quality of life is present as it relates to education, healthcare, and cultural lifestyle. Examples are smart buildings, smart home, building and facility management, eHealth, and total healthcare stations.
- Mobility: Where the transport of people, things, and ideas is seamless and efficient. Examples are infrastructure for smart roads, bridges and tunnels, Intelligent Transport System (ITS), and smart traffic and parking management.
- People: Where people welcome a culture of continual learning, involvement, and innovations. Examples are smart education and smart security.
“Since the days of the Bedouins, the date palm has been a constant source of refuge and nourishment our Emirate’s desert climate. Enter the modern iteration of the date palm: the Wi-Fi-emitting, phone-charging Smart Palm. Standing at six meters tall, the impressive-looking artificial trees use solar power (which is, of course, plentiful in Dubai) to provide free Wi-Fi hotspots, charging ports for phones and other gadgets and information such as weather and news displayed on the ‘trunk’”[47]
3.1.2. Happiness Meter Index and Smart Dubai Index
3.2. Dubai’s Information Infrastructure: Dubai Data Law
- Open data: Data published by the government or private sector to be used or exchanged with individuals or third parities openly.
- Shared data: Data to be available for sharing and re-use among entities.
- Big data: Large amounts of data to be analyzed to reveal patterns, trends, and associations.
- Rich data: Big data to be further utilized to deeper, often qualitative analyses, and extracting insights.
4. The Emergence of Dubai as a Smart Tourism Destination
4.1. Perception of Dubai as Destination Image: The Result of Data Mining
4.2. Dubai as a Smart Tourism Destination
5. A Framework to Address Major Challenges
5.1. Major Challenges
5.2. A Smart Tourism Dynamic Responsive System (STDRS)
6. Implications and Conclusions
Author Contributions
Conflicts of Interest
References
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Year | Events |
---|---|
1999 | Dubai ICT Strategy was planned. |
2000 | Dubai e-Government Initiative was announced. |
2009 | Dubai e-Government Department was open. |
2013 | Smart Dubai Higher Committee was formed. Higher Committee for the implementation of Dubai Smart City was formed. |
2014 | Smart Dubai Executive Committee was formed. Open Data Committee was formed. |
2015 | Dubai Data Law was announced. Smart Dubai Office was open. |
Name | Content |
---|---|
Uber Airplane Taxi | Uber, which is a partner of the Dubai government, plans to introduce flights during EXPO 2020. Airplane Taxi is planned to become a fundamental part of Dubai’s transport infrastructure in the near future [48]. |
Dubai Loop Train | The Hyperloop is planned to be operational by Expo 2020 between Dubai and Abu Dhabi by 2020, EXPO 2020, which will take only 12 min [49]. |
Smart Tunnel at Airport Immigration | The Dubai airport plans the Smart Tunnel project, which allows passenger to finish the entry procedure within 15 s simply walking through the tunnel without stamping the passport or any other human intervention [50]. |
Dubai Blockchain Strategy | Dubai will be the first government using the blockchain technology. It will be applied in fin-tech and banking and real estate to increase the efficiency of government’s operations [51]. |
Etisalat Mobile | Etisalat, one of two telecommunication corporations in Dubai, introduced the Near Field Communications (NFC) to allow phones to access the metro and buses including payment. In 2018, the number of NFC mobile payment users is projected to 166 million [52]. |
mHealth | UAE’s Ministry of Health launches mobile health systems where patients can be monitored and treated using technology. Obesity, diabetes, cardiovascular and respiratory diseases are major areas to be treated [53]. |
No | Sincerity | Freq | Excitement | Freq | Competence | Freq | Sophistication | Freq | Ruggedness | Freq |
---|---|---|---|---|---|---|---|---|---|---|
1 | hot | 639 | nice | 5569 | great | 5309 | beautiful | 4079 | obstacle | 1559 |
2 | cheerful | 417 | happy | 4239 | scale | 1591 | new | 700 | breathless | 650 |
3 | safe | 259 | enjoying | 3571 | international | 1068 | relaxing | 507 | fast | 361 |
4 | cute | 223 | dessert | 2733 | diverse | 1033 | cuisine | 482 | tough | 217 |
5 | clear | 204 | dreaming | 2690 | successful | 896 | splendid | 376 | anxious | 137 |
6 | cheap | 186 | cool | 1397 | extraordinary | 871 | luxurious | 164 | dangerous | 84 |
7 | long | 167 | daring | 848 | famous | 723 | exotic | 124 | tired | 75 |
8 | sincere | 163 | exciting | 658 | expensive | 667 | special | 110 | ||
9 | spacious | 123 | shopping | 528 | High | 641 | fantastic | 87 | ||
10 | important | 123 | expecting | 519 | confident | 428 | attractive | 69 | ||
11 | concrete | 111 | unique | 455 | world best | 296 | modern | 34 | ||
12 | traditional | 51 | delicious | 348 | strong | 243 | sexy | 30 | ||
13 | real | 46 | interesting | 336 | lasting | 141 | soft | 24 | ||
14 | friendly | 32 | marvelous | 335 | world first | 119 | elegant | 22 | ||
15 | beach | 324 | accurate | 90 | ||||||
16 | hopeful | 218 | growing | 89 | ||||||
17 | trendy | 217 | perfect | 81 | ||||||
18 | impressed | 159 | ||||||||
19 | cool | 156 | ||||||||
20 | miracle | 153 | ||||||||
21 | lovable | 132 | ||||||||
22 | spirited | 91 | ||||||||
23 | trendy | 82 | ||||||||
Total | 2744 | 25758 | 14286 | 6808 | 3083 |
Application | Usage |
---|---|
iDubai | This is the official app for Dubai Municipality. This application includes a map that lists every point of interest such as offices, clinics, banks, hospitals, mosques, schools, malls and pharmacies with an accurate location. |
RTA Dubai | This application provides road and transportation information about metro station, bus, and even taxi. It is one of the most popular application to residents. It also lists tourist places, malls, hospitals and petrol stations. |
Dubai Calendar | This application is the official listing of all events in Dubai about conferences, concerts, exhibitions, festivals, etc., which is considered as the gateway to exciting events in Dubai. |
Time Out Dubai | Time Out Dubai is a popular lifestyle magazine. This application provides information about the best options for a good night out, music, restaurants, films, and hotels. |
mParking Dubai | This app provides a convenient way to pay for parking in Dubai. This application makes the payment to parking machines easier because the app automatically composes an SMS for the user and sends it to the RTA. |
Dubai Metro | An RTA application provides diverse and rich information to users about Dubai Metro. |
The Dubai Mall | This application helps to navigate way around the mall using GPS and a 3D map. Shops, restaurants, and coffee shops are logically categorized. It also reminds users of their parking location. |
UAE Yellow Pages | This application helps to gather all the contact information needed on local businesses in UAE. |
Careem/Uber | Careem is a local transportation service while Uber is an international company. |
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Khan, M.S.; Woo, M.; Nam, K.; Chathoth, P.K. Smart City and Smart Tourism: A Case of Dubai. Sustainability 2017, 9, 2279. https://doi.org/10.3390/su9122279
Khan MS, Woo M, Nam K, Chathoth PK. Smart City and Smart Tourism: A Case of Dubai. Sustainability. 2017; 9(12):2279. https://doi.org/10.3390/su9122279
Chicago/Turabian StyleKhan, M. Sajid, Mina Woo, Kichan Nam, and Prakash K. Chathoth. 2017. "Smart City and Smart Tourism: A Case of Dubai" Sustainability 9, no. 12: 2279. https://doi.org/10.3390/su9122279
APA StyleKhan, M. S., Woo, M., Nam, K., & Chathoth, P. K. (2017). Smart City and Smart Tourism: A Case of Dubai. Sustainability, 9(12), 2279. https://doi.org/10.3390/su9122279