Gen Z Characteristics and Sustainable Consumption: Bridging the Intention–Behavior Gap

Generation Z, a cohort defined by digital connectivity, sensitivity to social influence, and environmental awareness, has attracted considerable scholarly attention in sustainable consumption research. Yet a persistent gap between their expressed pro-sustainability attitudes and actual purchasing decisions remains well-documented. This study examines whether Gen Z characteristics help bridge that gap by directly influencing sustainable purchase behavior and by moderating the role of purchase intention in that process. A quantitative design was employed using survey responses from 302 Gen Z consumers. The findings suggest that while Gen Z characteristics significantly predicted actual sustainable purchasing and purchase intention exerted a positive direct effect, the interaction between the two was negative and statistically significant. Conditional effects analysis further revealed that the influence of generational characteristics on purchasing behavior is stronger at lower levels of purchase intention and progressively weaker as intention increases. These results suggest that traits such as digital responsiveness, social embeddedness, and environmental orientation do not merely reinforce existing intentions but appear to compensate for their absence, activating sustainability-aligned behavior even when motivational commitment is limited. The study repositions the intention–behavior gap among Gen Z as something modulated by generational characteristics that drive purchasing behavior when intention alone falls short.