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Sustainability
Volume 17
Issue 22
10.3390/su172210413
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This is an early access version, the complete PDF, HTML, and XML versions will be available soon.
Article

Digital Technologies Selection for Sustainable Urban Logistics in Last-Mile Delivery Under Conditions of Uncertainty

by
Adis Puška
1,*,
Radovan Dragić
2,
Nedeljko Prdić
3,
Đorđe Ćosić
4,
Nataša Novaković Božić
5 and
Anđelka Štilić
6
1
Government of Brčko District of Bosnia and Herzegovina, 76100 Brčko, Bosnia and Herzegovina
2
Faculty of Economics and Engineering Management, University Business Academy, 21000 Novi Sad, Serbia
3
JKP Tržnica Novi Sad, Žike Popovića 4, 21000 Novi Sad, Serbia
4
Faculty of Technical Sciences, University of Novi Sad, 21000 Novi Sad, Serbia
5
Department of Business Studies in Blace, Toplica Academy of Applied Studies, Ćirila i Metodija 1, 18400 Prokuplje, Serbia
6
The College of Tourism, Academy of Applied Studies Belgrade, 11070 Belgrade, Serbia
*
Author to whom correspondence should be addressed.
Sustainability 2025, 17(22), 10413; https://doi.org/10.3390/su172210413
Submission received: 29 October 2025 / Revised: 16 November 2025 / Accepted: 19 November 2025 / Published: 20 November 2025
(This article belongs to the Special Issue Logistics for Tomorrow: Navigating the Future of Sustainable Distribution)
Versions Notes

Abstract

In this research, the impact of applications on improving urban logistics was examined using the example of the company EX, with an emphasis on the sustainability of its business. To conduct this research, expert decision-making was used. The model used ten criteria and eight applications. To incorporate uncertainty into this research, an intuitionistic fuzzy approach was used. Based on the obtained CC values, the criteria weights were determined using the SiWeC (Simple Weight Calculation) method, while the WASPAS (Weighted Aggregated Sum Product Assessment) method ranked the applications. The results showed that “Security and data protection” and “System reliability and stability” were the most important criteria, while Application 1 achieved the best results. These results were confirmed by the consistency analysis of the WASPAS method and the sensitivity analysis, which considered 30 scenarios.
Keywords: urban logistics; last-mile delivery; intuitionistic fuzzy approach; SiWeC–WASPAS hybrid model; logistics applications; multi-criteria decision-making (MCDM) urban logistics; last-mile delivery; intuitionistic fuzzy approach; SiWeC–WASPAS hybrid model; logistics applications; multi-criteria decision-making (MCDM)

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MDPI and ACS Style

Puška, A.; Dragić, R.; Prdić, N.; Ćosić, Đ.; Novaković Božić, N.; Štilić, A. Digital Technologies Selection for Sustainable Urban Logistics in Last-Mile Delivery Under Conditions of Uncertainty. Sustainability 2025, 17, 10413. https://doi.org/10.3390/su172210413

AMA Style

Puška A, Dragić R, Prdić N, Ćosić Đ, Novaković Božić N, Štilić A. Digital Technologies Selection for Sustainable Urban Logistics in Last-Mile Delivery Under Conditions of Uncertainty. Sustainability. 2025; 17(22):10413. https://doi.org/10.3390/su172210413

Chicago/Turabian Style

Puška, Adis, Radovan Dragić, Nedeljko Prdić, Đorđe Ćosić, Nataša Novaković Božić, and Anđelka Štilić. 2025. "Digital Technologies Selection for Sustainable Urban Logistics in Last-Mile Delivery Under Conditions of Uncertainty" Sustainability 17, no. 22: 10413. https://doi.org/10.3390/su172210413

APA Style

Puška, A., Dragić, R., Prdić, N., Ćosić, Đ., Novaković Božić, N., & Štilić, A. (2025). Digital Technologies Selection for Sustainable Urban Logistics in Last-Mile Delivery Under Conditions of Uncertainty. Sustainability, 17(22), 10413. https://doi.org/10.3390/su172210413

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