Impact of COVID-19 Pandemic on Construction Professionals’ Skills: A Case Study of Chile

The construction industry faced several challenges due to the COVID-19 pandemic, affecting different aspects of construction projects, such as the financial stability of companies and the mental well-being of professionals. However, there is limited knowledge about how these challenges impacted the skills required by professionals in construction. Therefore, the aim of this study is to analyze changes in skills required by construction professionals in response to the COVID-19 pandemic. To do so, we qualitatively analyzed interviews obtained from construction professionals in Chile who worked through the pandemic to study how skills required by construction professionals before the pandemic were impacted during, and after the pandemic. The results indicate that before the pandemic, the most valued skills were related to teamwork, decision-making, planning, and leadership. During the development of the COVID-19 pandemic, skills such as effective communication, computer skills, planning, and stress management were prominent. Regarding the post-pandemic period, interviewees emphasized that construction professionals required mainly adaptability to change, stress management, and planning skills. Our study contributes by identifying changes in the skills required by construction professionals, emphasizing a shift towards skills like digital communication, adaptability, and stress management. Additionally, our study emphasizes planning as the most relevant skill for construction professionals to deal with a highly disruptive event such as the pandemic in construction projects. The study contributed to theorizing the consequences of the pandemic faced by the construction sector in the context of skills required by construction professionals. In practicality, construction managers may use our results to develop strategies to adapt to the post-pandemic context and be prepared for future disruptive events. Ultimately, this will help make the construction industry a more resilient sector.