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Journal: Sustainability, 2022
Volume: 14
Number: 3575
Article:
Delighting Hotel Guests with Sustainability: Revamping Importance-Performance Analysis in the Light of the Three-Factor Theory of Customer Satisfaction
Authors:
by
Michele Preziosi, Alessia Acampora, Maria Claudia Lucchetti and Roberto Merli
Link:
https://www.mdpi.com/2071-1050/14/6/3575
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