The article presents the results of research on the digitization of services provided by the design industry in the context of the implementation of sustainable development goals, especially environmental sustainability. First, a literature review has been done. These research goals were established in the publication: investigating the impact of remote work on the implementation of sustainable development goals (in particular, environmental), examining the essence of better perception of remote work and digitization of the design process by employees of the design and construction industry, and examining barriers and factors favoring the digitization of the design and construction industry in Poland. Both a survey and interviews were carried out. To analyze data obtained from the interviews, the Colaizzi’s methodology was performed. The data obtained as a result of the survey were subjected to a statistical analysis using a cluster analysis (Ward’s method). Groups (clusters) of strong and weak barriers, supporting factors, and sustainability factors were defined. The COVID-19 pandemic has perpetuated the digitization trend in this industry. Employees and owners of project offices prefer remote work due to the flexibility of working time, time savings, work comfort, safety, and savings. Industry employees recognize the advantages and benefits of remote work in terms of environmental sustainability. The environmental impact in the form in the reduction of electricity consumption by large office buildings and reduction of the emission of harmful substances contained in car exhaust fumes are the most frequently mentioned environmental advantages. The biggest barriers are legal aspects, and sometimes difficult cooperation with a client. The research results presented in this publication, as well as the methodology adopted, are a contribution to the literature on the perception and comfort of remote work, the social effects of the COVID-19 pandemic, and environmental sustainability.
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