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Modelling Tourists’ Acceptance of Hotel Experience-Enhancement Smart Technologies

1
School of International Studies, Renmin University of China, Beijing 100872, China
2
Department of Management in the Built Environment, Delft University of Technology, 2628 CD Delft, The Netherlands
3
Faculty of Architecture Building and Planning, The University of Melbourne, Melbourne, VIC 3010, Australia
4
Department of Building Services Engineering, Faculty of Construction and Environment, The Hong Kong Polytechnic University, Hong Kong
*
Author to whom correspondence should be addressed.
Academic Editor: Sara Shirowzhan
Sustainability 2021, 13(8), 4462; https://doi.org/10.3390/su13084462
Received: 16 March 2021 / Revised: 6 April 2021 / Accepted: 14 April 2021 / Published: 16 April 2021
(This article belongs to the Section Tourism, Culture, and Heritage)
Whereas the use of specific smart technologies in various sectors of the tourism industry has been under greater scrutiny in recent years, research that investigates tourists’ acceptance of smart technologies applied as a whole to hotels is largely underexplored. To address this shortfall, a study with a focus on tourists’ acceptance of experience-enhancement smart technologies has been conducted. A technology acceptance model based conceptual framework was developed, followed by a series of interviews with the managerial staff of ten hotels in Hong Kong that adopt experience-enhancement smart technologies. Based on the interview findings, a questionnaire was designed for use in a survey in which data were collected face-to-face from 312 tourists. Structural equation modelling was utilised to reveal the interrelationships between nine technology acceptance parameters. This study contributes knowledge to both real-world practice and research in tourism management. View Full-Text
Keywords: hotel; experience-enhancement smart technology; structural equation modelling; technology acceptance model; tourist hotel; experience-enhancement smart technology; structural equation modelling; technology acceptance model; tourist
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MDPI and ACS Style

Han, D.; Hou, H.; Wu, H.; Lai, J.H.K. Modelling Tourists’ Acceptance of Hotel Experience-Enhancement Smart Technologies. Sustainability 2021, 13, 4462. https://doi.org/10.3390/su13084462

AMA Style

Han D, Hou H, Wu H, Lai JHK. Modelling Tourists’ Acceptance of Hotel Experience-Enhancement Smart Technologies. Sustainability. 2021; 13(8):4462. https://doi.org/10.3390/su13084462

Chicago/Turabian Style

Han, Donglin, Huiying Hou, Hao Wu, and Joseph H.K. Lai 2021. "Modelling Tourists’ Acceptance of Hotel Experience-Enhancement Smart Technologies" Sustainability 13, no. 8: 4462. https://doi.org/10.3390/su13084462

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