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Open AccessArticle

A Chatbot System to Support Mine Safety Procedures during Natural Disasters

1
Department of Civil and Construction Engineering, National Taiwan University of Science and Technology, Taipei City 106335, Taiwan
2
Bureau of Mines, Ministry of Economic Affairs, Executive Yuan, Taipei City 10042, Taiwan
*
Author to whom correspondence should be addressed.
Current address: No.43, Keelung Rd., Sec.4, Da’an Dist., Taipei City 106335, Taiwan.
These authors contributed equally to this work.
Sustainability 2021, 13(2), 654; https://doi.org/10.3390/su13020654
Received: 19 November 2020 / Revised: 30 December 2020 / Accepted: 6 January 2021 / Published: 12 January 2021
(This article belongs to the Special Issue Environmental Hazards: Assessing Risk and Reducing Disaster)
This study developed a chatbot to improve the efficiency of government activation of mine safety procedures during natural disasters. Taiwan has a comprehensive governmental system dedicated to responding to frequent natural disasters, and the Bureau of Mines has instituted clear procedures to ensure the delivery of disaster alarms and damage reports. However, the labor- and time-consumption procedures are inefficient. In this study, we propose a system framework for disaster-related information retrieval and immediate notifications to support the execution of mine safety procedures. The framework utilizes instant messaging (IM) applications as the user interface to look up information and send messages to announce the occurrence of disaster events. We evaluated the efficiency of the procedures before and after adopting the system and achieved a time-cost reduction of 55.8 min among three types of disaster events. The study has proven the feasibility of adopting novel techniques for decision-making and assures the improvement of the efficiency and effectiveness of the procedure activation. View Full-Text
Keywords: disaster risk reduction; chatbot; mine safety; decision-support; conversational agent disaster risk reduction; chatbot; mine safety; decision-support; conversational agent
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MDPI and ACS Style

Tsai, M.-H.; Chan, H.-Y.; Chan, Y.-L.; Shen, H.-K.; Lin, P.-Y.; Hsu, C.-W. A Chatbot System to Support Mine Safety Procedures during Natural Disasters. Sustainability 2021, 13, 654. https://doi.org/10.3390/su13020654

AMA Style

Tsai M-H, Chan H-Y, Chan Y-L, Shen H-K, Lin P-Y, Hsu C-W. A Chatbot System to Support Mine Safety Procedures during Natural Disasters. Sustainability. 2021; 13(2):654. https://doi.org/10.3390/su13020654

Chicago/Turabian Style

Tsai, Meng-Han; Chan, Hao-Yung; Chan, Yi-Lin; Shen, Heng-Kuang; Lin, Pei-Yi; Hsu, Ching-Wen. 2021. "A Chatbot System to Support Mine Safety Procedures during Natural Disasters" Sustainability 13, no. 2: 654. https://doi.org/10.3390/su13020654

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