Employee’s Market Orientation Behavior and Firm’s Internal Marketing Mechanism: A Multilevel Perspective of Job Performance Theory
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Department of Information Management, National Chung Cheng University, Chiayi 621301, Taiwan
2
School of Economics and Management, Tongji University, Shanghai 201900, China
3
Department of Management Information Systems, National Chengchi University, Taipei 11605, Taiwan
*
Author to whom correspondence should be addressed.
Academic Editor: Jose Ramon Saura
Sustainability 2021, 13(12), 6972; https://doi.org/10.3390/su13126972
Received: 31 May 2021
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Revised: 16 June 2021
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Accepted: 17 June 2021
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Published: 21 June 2021
(This article belongs to the Special Issue Employees, Internal Social Responsibility, and Corporate Sustainability)
The competition in today’s market is increasingly intensive. Employees’ market orientation behavior (MOB) is crucial for a firm to respond to market changes and attain its business performance goal. Moreover, a firm must exercise the internal marketing mechanism (IMM) to prepare employees for providing superior service to satisfy internal and external customers’ needs. This study aims to examine how the IMM works with knowledge integration (KI), relationship quality (RQ), relational bond (RB), and organizational citizenship behavior (OCB) to influence MOB. A total of 471 valid responses from employees of 47 banks were collected. The Hierarchical Linear Model is used to analyze the IMM’s effects (as the organizational-level variable) on MOB (as the outcome variables) and the relationships between the other variables (as the individual-level variables) and MOB. The results show that all predictor variables have significant and direct effects on MOB. The IMM’s moderating effects are significant when it interacts with OCB and RB, but not RQ. The negative interaction effect of IMM and OCB offers a caveat to corporate management in balancing OCB activities among the employees.
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Keywords:
internal marketing mechanism; knowledge integration; relationship quality; relational bond; organizational citizenship behavior; market orientation behavior; job performance theory; multilevel model
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MDPI and ACS Style
Li, E.Y.; Ko, S.-F. Employee’s Market Orientation Behavior and Firm’s Internal Marketing Mechanism: A Multilevel Perspective of Job Performance Theory. Sustainability 2021, 13, 6972. https://doi.org/10.3390/su13126972
AMA Style
Li EY, Ko S-F. Employee’s Market Orientation Behavior and Firm’s Internal Marketing Mechanism: A Multilevel Perspective of Job Performance Theory. Sustainability. 2021; 13(12):6972. https://doi.org/10.3390/su13126972
Chicago/Turabian StyleLi, Eldon Y., and Shu-Fen Ko. 2021. "Employee’s Market Orientation Behavior and Firm’s Internal Marketing Mechanism: A Multilevel Perspective of Job Performance Theory" Sustainability 13, no. 12: 6972. https://doi.org/10.3390/su13126972
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