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Journal: Sustainability, 2020
Volume: 12
Number: 2285

Article: Identifying the Types and Impact of Service Provider’s Responses to Online Negative Reviews in the Sharing Economy: Evidence from B&Bs in China
Authors: by Wenlong Liu, Rongrong Ji, Chen (Peter) Nian and Kisang Ryu
Link: https://www.mdpi.com/2071-1050/12/6/2285

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