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Review

Corporate Social Responsibility (CSR) in the Travel Supply Chain: A Literature Review

1
Tourism Department, Deusto University, Universities Avenue, 24, 48007 Bilbao, Spain
2
Economics and Management Department, Open University of Catalonia (UOC), Avinguda Tibidabo, 39, 08035 Barcelona, Spain
3
Faculty of Tourism, Málaga University, León Tolstoy St., Campus de Teatinos, 29071 Malaga, Spain
*
Author to whom correspondence should be addressed.
Sustainability 2020, 12(23), 10125; https://doi.org/10.3390/su122310125
Received: 13 November 2020 / Revised: 30 November 2020 / Accepted: 2 December 2020 / Published: 4 December 2020
Traditional travel agencies and tour operators are recognized as relevant stakeholders in the tourism distribution chain, even though their role as transforming agents in the achievement of more sustainable tourism is beginning to be accepted. This study aims at reviewing the main topics and the most recent approaches from the academic literature in its analysis of corporate social responsibility (CSR) practices developed by these intermediaries. The work has been structured around six recurring themes in most of the studies carried out: the new intermediaries that operate on the Internet; the role of travel agencies and tour operators in tourism sustainability; the influence of the size of the company; CSR as a disruptive innovation in this sector; the potential of the sustainable tourism supply chain; and the motivations and attitudes of the managers of these businesses when they engage with responsibility. This last topic is developed in greater detail since it is closely linked to the previous ones and dictates, in most cases, the meaning and function of the sustainable performance. The conclusions show how tourism intermediaries have only just begun to develop CSR policies, and those that are committed to their implementation mostly opt for actions aimed at the environment. View Full-Text
Keywords: corporate social responsibility; sustainability; travel supply chain; tourism intermediaries; SME; large corporations; motivations corporate social responsibility; sustainability; travel supply chain; tourism intermediaries; SME; large corporations; motivations
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MDPI and ACS Style

Ibarnia, E.; Garay, L.; Guevara, A. Corporate Social Responsibility (CSR) in the Travel Supply Chain: A Literature Review. Sustainability 2020, 12, 10125. https://doi.org/10.3390/su122310125

AMA Style

Ibarnia E, Garay L, Guevara A. Corporate Social Responsibility (CSR) in the Travel Supply Chain: A Literature Review. Sustainability. 2020; 12(23):10125. https://doi.org/10.3390/su122310125

Chicago/Turabian Style

Ibarnia, Eneko, Lluís Garay, and Antonio Guevara. 2020. "Corporate Social Responsibility (CSR) in the Travel Supply Chain: A Literature Review" Sustainability 12, no. 23: 10125. https://doi.org/10.3390/su122310125

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