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Sustainability 2019, 11(7), 1952; https://doi.org/10.3390/su11071952

Multi-Criteria Decision Making for Sustainability and Value Assessment in Early PSS Design

Department of Mechanical Engineering, Blekinge Institute of Technology, SE 371 79 Karlskrona, Sweden
Received: 1 March 2019 / Revised: 15 March 2019 / Accepted: 27 March 2019 / Published: 2 April 2019
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Abstract

Sustainability is increasingly recognized as a key innovation capability in the organization. However, it is not always evident for manufacturers how sustainability targets shall be “mixed and matched” with more traditional objectives—such as quality, time, cost, and performances—when designing and developing solutions. The emergence of “servitization” and product-service systems (PSS) further emphasizes the need for making thoughtful trade-offs between technical aspects, business strategies, and environmental benefits of a design. The objective of this paper is to investigate how multi-criteria decision making (MCDM) models shall be applied to down-select PSS concepts from a value perspective, by considering sustainability as one of the attributes of a design contributing to the overall value of a solution. Emerging from the findings of a multiple case study in the aerospace and construction sector, the paper presents a five-step iterative process to support decision making for sustainable PSS design, which was further applied to design an electrical load carrier. The findings show that the proposed approach creates a “hub” where argumentations related to “value” and “sustainability” of PSS solution concepts can be systematically captured in a way that supports the discussion on the appropriate quantification strategy. View Full-Text
Keywords: product-service systems; circular economy; concept design; multi-criteria decision making; sustainability product-service systems; circular economy; concept design; multi-criteria decision making; sustainability
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Bertoni, M. Multi-Criteria Decision Making for Sustainability and Value Assessment in Early PSS Design. Sustainability 2019, 11, 1952.

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