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The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector
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The Impact of Supply Chain Integration and Internal Control on Financial Performance in the Jordanian Banking Sector

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Institute of Applied Informatics and Logistics, Faculty of Economics and Business, University of Debrecen, 4032 Debrecen, Hungary
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Károly Ihrig Doctoral School of Management and Business, University of Debrecen, 4032 Debrecen, Hungary
3
Oncology Institute, UFaculty of Medicine, niversity of Debrecen, 4032 Debrecen, Hungary
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Institute of Sectoral Economics and Methodology, Faculty of Economics and Business, University of Debrecen, 4032 Debrecen, Hungary
*
Author to whom correspondence should be addressed.
Sustainability 2019, 11(5), 1248; https://doi.org/10.3390/su11051248
Received: 28 December 2018 / Revised: 20 February 2019 / Accepted: 22 February 2019 / Published: 27 February 2019
(This article belongs to the Special Issue Sustainable Financial Markets)
The aim of this paper is to use a recently developed framework of supply chain integration (SCI) to examine the influence of a set of relationships between SCI and internal control on financial performance in the Jordanian banking sector. SCI consists of external integration and internal integration. External integration includes customer integration and supplier integration. This study utilizes survey data from 249 employees in the Jordanian banking sector and tests the research framework and hypotheses using exploratory factor analysis. The impact of supply chain internal and external integration and internal control significantly affected financial performance. The impact of the examined factors on financial performance is as follows, in decreasing order: internal integration, supplier integration, customer integration, and internal control. This study’s contribution to supply chain management is in its integration of SCI and internal control variables to propose a practical framework for the banks to use, and its development of a measurement tool for managers to determine the effects of internal and external integration and internal control on financial performance. View Full-Text
Keywords: supply chain integration; customer integration; supplier integration; internal integration; internal control; financial performance supply chain integration; customer integration; supplier integration; internal integration; internal control; financial performance
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MDPI and ACS Style

Pakurár, M.; Haddad, H.; Nagy, J.; Popp, J.; Oláh, J. The Impact of Supply Chain Integration and Internal Control on Financial Performance in the Jordanian Banking Sector. Sustainability 2019, 11, 1248.

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