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Surface Acting and Job-Related Affective Wellbeing: Preventing Resource Loss Spiral and Resource Loss Cycle for Sustainable Workplaces

Division of Management, Hansung University, 116 Samseongyo-ro 16gil, Seongbuk-gu, Seoul 02876, Korea
Sustainability 2018, 10(4), 1099; https://doi.org/10.3390/su10041099
Received: 12 February 2018 / Revised: 29 March 2018 / Accepted: 5 April 2018 / Published: 6 April 2018
(This article belongs to the Section Economic, Business and Management Aspects of Sustainability)
This study empirically examines the synergistic negative effect of two kinds of job demand on job-related affective wellbeing (JAW) and the accelerating effects of cynicism in the negative relationships between job demands and JAW using a sample of 299 employees in the Chinese banking industry. Job demands include quantitative role overload and surface acting to represent the quantitative and qualitative aspects of job demands. Cynicism is introduced as a state where one’s energy resource is lost. The results of this study show that surface acting has a negative relationship with JAW, but quantitative role overload has no relationship with JAW. High levels of quantitative role overload exacerbate the negative relationship between surface acting and JAW. Cynicism also exacerbates the negative relationship between surface acting and JAW but does not have any moderating effect in the relationship between quantitative role overload and JAW. These results are consistent with the relationships predicted by resource loss spiral and resource loss cycle. The resource loss spiral means that resource loss, caused by handling with a quantitative role overload, lessens the employee’s ability to cope with surface acting. The resource loss cycle represents a vicious circle that amplifies the resource loss caused by surface acting. Surface acting reduces the level of one’s resources. Furthermore, surface acting reduces JAW and resources more strongly when an individual has low levels of previous energy resources than it reduces JAW and resources when he or she has high levels of previous energy resources. View Full-Text
Keywords: job-related affective wellbeing; quantitative role overload; surface acting; cynicism; resource loss spiral; resource loss cycle job-related affective wellbeing; quantitative role overload; surface acting; cynicism; resource loss spiral; resource loss cycle
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MDPI and ACS Style

Ha, S. Surface Acting and Job-Related Affective Wellbeing: Preventing Resource Loss Spiral and Resource Loss Cycle for Sustainable Workplaces. Sustainability 2018, 10, 1099.

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