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Open AccessFeature PaperArticle

Improving Operational Risk Management Using Business Performance Management Technologies

Department of Information and Computing Sciences, Utrecht University, Princetonplein 5, 3584 CC Utrecht, The Netherlands
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Sustainability 2018, 10(3), 640; https://doi.org/10.3390/su10030640
Received: 21 January 2018 / Revised: 12 February 2018 / Accepted: 22 February 2018 / Published: 28 February 2018
(This article belongs to the Special Issue Sustainable Smart Cities and Smart Villages Research)
Operational Risk Management (ORM) comprises the continuous management of risks resulting from: human actions, internal processes, systems, and external events. With increasing requirements, complexity and a growing volume of risks, information systems provide benefits for integrating risk management activities and optimizing performance. Business Performance Management (BPM) technologies are believed to provide a solution for effective Operational Risk Management by offering several combined technologies including: work flow, data warehousing, (advanced) analytics, reporting and dashboards. BPM technologies can be integrated with an organization’s Planning & Control cycle and related to strategic objectives. This manuscript aims to show how ORM can benefit from BPM technologies via the development and practical validation of a new maturity model. The B4ORM maturity model was developed following the Design Science Research approach. The maturity model relates specific maturity levels of ORM processes with BPM technologies applicable for a specific maturity stage. There appears to be a strong relationship (0.78) with ORM process maturity and supporting BPM technologies. The B4ORM maturity model as described in this manuscript provides an ideal path of BPM technologies related to six distinctive stages of ORM, leading towards technologies suitable for continuous improvement of ORM processes and organization-wide integration. View Full-Text
Keywords: risk management; Enterprise Risk Management; Business Intelligence; Corporate Performance Management; maturity model risk management; Enterprise Risk Management; Business Intelligence; Corporate Performance Management; maturity model
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Pieket Weeserik, B.; Spruit, M. Improving Operational Risk Management Using Business Performance Management Technologies. Sustainability 2018, 10, 640.

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